Reviews for Downey #6627

EVERY TIME I ASK THE CAHIERS OR THE PEOPLE IN THE HALL WAY WHERE TO FINE A ITEM THERE ALWAYS DIRECTING ME TO THE RIGHT AISLE. STORE IS CLEAN, CUSTOMER SERVICE AWSOME..

Clean and great customer service

Super nice store

This store is very large and has a great selection of items. This store is better than other surrounding stores at keeping merchandise on the shelf. Plus, with their lowest price guarantee, I know i'm getting the best value for my purchase. The staff are usually friendly and the store always has clean floors. I try not to shop anywhere else if i can avoid it.

Brolley very good store a lot of good employees I would strongly recommend

All the products were in order and easy to find my access to all the needs I wanted to buy.

Great customer service, had a great experience. Walked around looking for tiles to remodel home bathroom had a great variety. Looking to go back to start the remodel

Lack of customer service and employees especially forklift drivers during the prime hours in the morning.

This store is conveniently located, clean, has fair prices, staff that knows the products, and are very helpful to customers

As we entered the store and through out the store we were never asked if we needed help of told to have a great day associates ness to be re trained on customer service in order to provide a great shopping experience

Awesome customer service at this store: Three very happy, helpful, smiling employees helped me in the garden department: Andrea called immediately and got me help, Rebecca loaded 9 heavy pavers into a cart that she got for me and took me to the checkout, Allijah took the cart to my car and loaded them in the trunk. All were so helpful. Very much appreciated!

John in hardware went out of his way to help me locate the exact aisle and bin where the product I was looking for was located. Very helpful. Great job taking into consideration he was making keys at the time for a customer.

Store 2267 always has employees available for assistance. They are patient and kind and I appreciate not having to walk through the store looking for assistance. This encourages me to return to the same store.

Store was very clean. Help and assistance was prompt . Friendly cashiers Items I was looking for were right there

The store is very clean and organized,the employees are very nice and helpful the store is also well stocked and the prices are very reasonable love coming to this store.The cashiers that was very helpful was jeanette.

The store was clean and the employees very helpful. the wait time in line was short and I would gladly recommend this Home Depot to others.

The best home depot!! Super helpful and nice!

I'm a Home Depot Credit Card carrying 74 yr old Handywoman. I find associates mostly knowledgeable and friendly. After successfully finding everything I needed I locked my phone & keys in my trunk. One associate of many years called AAA, walked me to my car, checked on my safety leaving his cell phone with me. Who does that? Amazing! He treated me like family. There were several concerned, trying to help solve to my delimina. All of our major purchases have been made at Home Depot. Not only do we find what we need but they stand behind their products. Bravo Home Depot!

the staff needs more knowledge about the products that you are sellinglu

Customer service & (associate) assistance has deteriorated throughout the years at this location. There has been several times now that I have gotten associates who were't of any help because they were not knowledgeable of the product or did not know if the store carried the product, and if they "thought" the store did carry the product, they did not know which aisle/department. On one occasion, I spent close to 30 minutes trying to find a product after asking 3 associates! Each one gave me different aisles where I could find the product, which I did not end up finding and I left the store feeling extremely frustrated. So I ended up ordering the product from Amazon instead. So it is too bad this happens way too often because many homeowners still go to Home Depot to purchase items for home improvement purposes. I, for example, have found alternative stores near my area to go to that will provide me the customer assistance I need (ranging from paints to plants) and get my questions answered by a knowledgeable product customer service associate. Or ordering products online if I already know what I need, thus avoiding the hassle of dealing with associates who lack efficient customer service at Home Depot.

This store is clean and the associates (when you can find them) are very knowledgeable about their area. Plus, they handle the rush hour very well. This is my go to store.

Great Home Depot to go to! As a Female I felt that associates were really helpful

Store has had its problems before & for at least 6 to 8 months - has been very good, but this last episode of when paying with a credit card on a Pro-account instead of the machine saying is this the right amount or no, which I automatically said yes; but it actually said do you want to register the card & when I realized that it took over 28 minutes to delete the registration, All the while 3 associates saying it could not be done. But it was finally done through one associate that called the credit center. What is unbelievable is that the person at the credit center was trying to discourage the removal. Home Depot - you need to take care of your customers & what they want - not how you prefer to have things happen! Having 28 minutes lost does mess up your schedule for your jobs of the day!

This store is very clean, organized and easily accessible. Parking is limitless and store employees are helpful , especially employee Mr. Jose Santos Hernandez. He is a little older gentleman but he sure knows his store and he goes out of his way to give that old fashion customer service that so many businesses lack these days.

Your Store is always clean, great service, sometimes have a problem finding assistant. Otherwise Im very happy. Thank you .

The Downey Home Depot has the best customer service in assisting there customers far and beyond over other locations. Thank you Home Depot, Downey, CA.

Its a great store

Most often the employees are knowledgeable and helpful! The store is always neat and clean! And as a disabled customer, I was pleased that the store added additional electric carts!

Excellent service satisfied on my shopping experience

Very clean