Reviews for East Columbus #3828

i brought a washer and dryer a week ago and i’m very pleased with the overall experience of buying and getting them installed. thank you i love the set

The staff is very helpful!

Purchased a Weber Genesis S335, very happy with the purchase and the HD staff was very friendly and helpful. Even helped us put the item in our car. Great product and great people!

Front desk always helpful. Sorry I don't remember their names.

I purchased two sets of washer and dryers for my new build. I received an email that a delivery was going to take place on 4-25-2025. My house is still being built, so I called HD "so called" Customer Service and a young lady made changes to ensure both deliveries were pushed to 5-20-2025. Later in the week, I receive another email, saying the product was going to deliver on the same date I had already changed. I called HD back-up and they assured me that I received the email in error and that all was correct. The next day I receive a call from a delivery driver trying to make the delivery. I explained to him that the delivery was changed and he said ok. I then received a message the next day stating that my order was cancelled. I called HD back-up and they gave me the run around, saying they could not reverse the cancellation as they only hold product at warehouse for 30 days. I was like, it has only been 3 days. Then they informed they could not contact the warehouse to see if my product was still there, because it was against their internal polices. So much for customer service. I called back the next day to speak to a Supervisor and she gave me the same run around and I had to reorder my product and now they can only deliver in mid-July. So I had to change the other delivery to that date as well and will, be without appliance for 2 months in my new home. To add insult to injury, she offered to take $500 off m y order and then charges me $1,000 more than I paid the first time, I was finally able to make her see her error and she said she would change it and make it right. I looked at my CC statement today and they credited me back $1,000 less, so I am still have over a $1,000 loss on my purchase and I am sure I will spend countless hours again trying to get this right. Worst customer service, by COUNTLESS Rep's and still not right.

Trying out a new product to see how it does.

I have been shopping at this HD from the day it opened

After several attempts and invested time, Ken helped me find the correct bulb for a unique lamp I have. It seems so simple, but it wasn't! He explained several things about the watts, lumens, led versus incandescent, etc. Thank you for saving me additional trips and frustration. The bulb I went home with was the perfect fit and lighting I was looking for.

Carried a variety of sizes unlike other stores. Sales Associates were knowledgeable, friendly, and efficient (and ours was a Vietnam veteran). Prices were competitive. Delivery availability was quick. Very satisfied.

I couldn't find a special lightbulb. Associate John saw me looking, asked if I needed help, and found what I was looking for. Truly exceptional service these days.

Bought a new microwave and had assistance in the appliance dept, very nice checkout woman and even a young man carried my microwave to the car! Could not be happier!

Had a great experience with the assistant manager of the flooring department and recommend Home Depot for these products and services.

Each dept has top of the line employees who can answer any questions you might have ! The store to go to for the DIY !!

Employees were very friendly and helpful.

Be careful, home depot allows outside companies to pan handle you while shopping. Had a representative from Columbus Worthington Air follow me around the store asking personal questions about my home. I told him I was not interested, he continued talking telling me about there current specials. All while wearing a home depot badge, obviously home depot approves of this behavior.

Scott in appliances is a great asset to your team, double his salary so it is comparable to what you all are making at corporate in Atlanta. I doubt that, but you should. The real assets are the front line workers barely making enough to afford anything I am sure tour corporate associates do not even think about. Is that sad or what? Bur so true, why don't you cut your corporate associates t salary for 3 months and make then work the front lined to see what reality of the Home Depot is.

I made a return and specifically, explicitly, explained what items were from the order. The attendant nodded and then proceeded to return the OTHER item. I pointed this out and she denied that she returned the wrong item, demanded to know how I knew what she was doing (I showed her that the itemized return list appeared on my screen), and then she acted exasperated, saying she would have to start all over again, as tho' I was inconveniencing HER. So, to summarize, this person did not listen to a customer, made an error, denied the error, questioned my judgment, became annoyed, and wasted MY time. And if I hadn't caught the mistake or accepted her dishonest denial, she would have wasted my time AND money. Do better, Home Depot. This was a frustrating experience and diminishes my trust in your people.

Best store in the area! Go to this location if within 20 miles!

Email indicated washer delivery address still wrong. Phone call was made to fix it. Will call again as delivery is scheduled for today

Employees pass you and just ignore you. Never ask you if you need anything. Past least 3 employees without anyone greeting or ask if I need any help.

The staff was extremely helpful and went above and beyond. The treated lumber was quite wet and much of it was molding.

Sandy, the cashier, was the most upbeat person I've ever encountered at any store. Hope to see her again.

They have day to day items but fall WAY short on decent Lumber making iit necessary to drive farther to a competitor.

Wayne in plumbing was so helpful he knows what he is talking about and can guide you to what you need for your project

I had been looking for a product at 3 other stores earlier that day and called into Home Depot N. Hamilton Rd to ask if they had it. The person on the phone was very friendly and helpful. Then he took the time to call me back because he was concerned he'd had possibly told me the wrong kind from what I needed and didn't want me to waste a trip. When I arrived he greeted me and apologized if he had directed me to the wrong type. He was very friendly and helpful. The whole customer service staff was very friendly and helpful. Another person in customer service walked me directly to what I needed and rang it up for me to make my trip smooth and efficient. Overall excellent experience with the customer service staff!!!

Linda is the GOAT!!!

Linda is very efficient, helpful and friendly. She helped me open a Home Depot credit card and saved money on my purchase. She kept the checkout area moving at the same time, without missing a beat and maintained a friendly conversation with me at the same time. Great job!!

I purchased appliances that were not currently in stock but Joanna made the purchase pleasant and easy.

I went to visit searching for items I could not locate. I asked for assistance and immediately the agent began to have a bad attitude. I just wanted to purchase items for a gift but I didn't want to buy anything. If you do not like condescending people with bad attitudes, I would not recommend this location!

Linda the Cashier was super helpful when I was trying to figure out where to check out with my big flatbed shopping cart. Super friendly too. Thank you!