Reviews for Eubank #3501

Would like to thank the help I got from Frank from online orders. Also big thanks to Susan from the customer service desk. Thank you both for your time and getting everything taken care of for me

TCB Taking care of business

Great incentives! No photos

For me Home Depot was always the better of the two big stores. I was totally disappointed with this experience as the delivery and installation of my carpet was horrendous. Trying to reach the local store to solve the problems was also a challenge as I could hardly ever get a live person to talk with. One experience: I asked for the salesman at least 12 times and was routed to who knows where. It took 19 minutes to talk with someone. It's been over 2 months and the installation is still not completed.

I just bought a washer and dryer and I'm happy with my experience

I will try avoiding this store when possible

The staff is so amazing, knowledgeable, friendly, the best!

big help to me, will be back to shop

Shopping was easy and fast

I always enjoy my visits to this Home Depot. The workers are always attentive and friendly. Thankful for the proximity to Kirtland Air Force Base.

Cameron in the appliances department at the Eubank store in Albuquerque, NM is absolutely awesome - the most knowledgable and kind employee I have ever encountered at Home Depot.

If I was able to give it 0 stars I would. The Home Depot on eubank does not honor pricing mistakes on they’re part. The price in question was on a end cap tied with a cable with a lock only a Home Depot employee can open. For there mistake they offered pennies on the dollar. I will continue to shop at Lowe’s on 12th street even though it’s 15 minutes out of my way.

Staff is super helpful, engaging and professional. 3 stars because the actual inventory in the store does not match what online says is in-stock wasted 1.5hrs trying to exchange a tool box that arrived damaged only to find that they had none in-stock when online and on their handhelds it said 2 were in-stock.

The "fair" rating is for one reason, which I don't recommend to anyone: paying for a purchase and picking it up at a different location. I know mistakes are made by everyone, but whatever happened with my purchase (which was cancelled by this store), could not be explained by a manager. And the "pick up" store location, on Coors Blvd, SW, would have gotten the same rating, because its staff didn't have it together when I called for information. RIDICULOUS.

I needed help a couple of times and (1) actually found helpful employees when I needed them, instead of being unable to find anyone anywhere in the whole store, and (2) got taken to the items I needed instead of pointing and being told "It's over yonder". I love it when the store people smile and seem happy.

Everyone was in the store was great. Very Friendly

The employee are professional, patient and willing to help.

Paint manager is a rude jerk!!!

Every employee was cheerful and pleasant and SUPER helpful - knew where everything was and took us right to it. This is one of the many things that sets HD way above Lowe’s or any other store like this, their customer service! We are from out of state and were pleased to see that this standard is the same anywhere you enter a Home Depot. Keep up the great work!

everyone was very friendly and yes I'll be coming back

Great customer service and great store to shop at for all your necessities.

We were in line and the cashier tried to help a man in front of us fill out a credit card for Home Depot. This should be done at Customer Service and not the regular registers--especially when there are 5 to 8 other people waiting in line!! Then when the cashier double charged us for an item, we had to go to another line and wait another 18 minutes (standing in the 100 degree sun!!!) just to get a refund. Then when we got our refund, we found out we did not get a full refund. This is totally uncalled for. Needless to say we were not happy and will definitely pass on this poor customer service to friends and acquaintances. I am totally disappointed in this whole experience that I probably will think twice before ever coming into a Home Depot again!! We encourage you to review our guidelines and resubmit your review on #3501 Albuquerque

I visited the garden center, and they had a nice variety of plants for me to choose from. My cashier Jennifer, and the staff in the garden center were all very helpful and friendly.

This is the store which is most convenient to where I live so I shop here frequently. Sometimes the merchandise isn't always organized but the associates who work here are very helpful and go out of their way to try and answer any of your questions, locate what you may be looking for, etc.

Store is managed and ran well with a great staff. Always willing to help

Helpful staff, lots of selection, better price then Lowe’s or Conns and conveniently located near Costco.

Even during busy times the Employees are always friendly and efficient!!

Richard in flooring and the other gentleman that works the desk were super helpful and answered all my questions. Also Cameron in appliances was friendly and helpful about the products I am interested in.

Sarah was a great help and was willing to do whatever it took for us to get our washer ordered. She didn't even work in appliances but came and helped us out anyway!!

Refused to honor their advertised veteran's discount