Reviews for Eubank #3501

Ask with garden employees if there were any hens & chickens and ice plants. None knew what I was talking about. I asked another (who said he normally works in electric) and he said he would find the garden manager and ask me to wait. Ten minutes later I noticed him watering plants. I went up to him and asked if he found the manager, he said no but did not apologize for not getting back to me while I was waiting under his instruction. Poor customer service.

Sarah in the customer service department is excellent in her customer service skills! Sarah was able to track down the item we required, and went above and beyond to correct out online order!

Hit or miss. Some store clerks not willing to help. They’ll go as far as using an excuse to seek additional assistance and never returning. In-stock items aren’t usually restocked. This has happened to me on multiple occasions.

Not the best experience today. I was entering the store and seen several bags of cement with ripped bags. There were some Home Depot guys standing there so I asked if they would discount them, because I had bought some earlier like that. The guy said no and said people are ripping them and then asking for a discount. I felt like he was accusing me. They were both out there when I drove up, plus they have cameras. I am a tall redhead with long hair and a beard that Hangs out even with a mask on. The second guy looked shocked and gave the other guy a “what’s that about look.” I just walked off. Inside the store I asked for the manager hoping to talk to a guy named Eaton or something like that. I had asked him a few week earlier and he had discounted several torn bags. When I thanked him,he thanked me and said I was doing him a favor getting them gone. A very nice man. Anyway it was a female manager so I dropped that issue and asked for assistance in the chain saw area. No one ever came. I went four times waiting about 15 minutes each time. Finally a very nice woman who was going home told the manager that she knew the code to the lock and came opened it for me, and carried it to check out. At checkout I asked for an email receipt. The clerk said it would ask. She told me the total which was pennies less than $250. I gave her $250 cash and she printed a receipt. I told her that I specifically asked for an email receipt. She was apologetic but said she couldn’t do anything about it. She offered to print additional receipts and give me a paper to keep it in, but I wanted an email receipt for the warranty.paper receipts won’t last. I took it to returns and explained the problem. She refunded my money and then checked me out and printed a receipt and handed it to me. I told her I wanted an email receipt. She said they are going to send you one. I told her I paid cash, and she said they would still send it to me. I told her that I had not entered my email address, but she insisted that it would be sent. My mom had been waiting in the truck so I just left but an not real happy how today worked out. So much for the 5 year warranty on this chainsaw comes with. This is not my first issue with a warranty at Home Depot. I bought a very expensive booster pump, around $700. It had a two year warranty and I bought the extended 5 year. A month after two years the pump started leaking. The pumps had been recalled even but Home Depot said that they only keep records of warranties for two years. They refused to honor the return because I could not find the receipt. I wonder if an item that has a warranty skips the email receipt automatically, because both cashiers were confused about the email receipt.

Employee , Dave - in flooring department , went above and beyond . Not only helped but even walked me over to find what was needed .

Today Home Depot lost $4,500 in carpeting / installation to us. This because the installers won't touch (move) our bed ... simply because it has an electrically adjustable base. Also, they won't move an ordinary piano (simple, not grand). Two local carpeting firms will move these items without objection. HD uses subcontractors. Attempts to reach Flooring Dept. by phone resulted in a 10 minute wait ... during which my call was routed to the Flooring Dept 5 times ... ultimately nobody from Flooring ever answered. Waste of my time.

All employees are very respectful and kind they help u the best they can

Very helpful staff, self checkout cashier was very friendly and helpful.

Got just what I wanted, Cashier Faith got me on the road without delay. Lived here from 1978 till 2014. Moved to Arizona for 6 years. Recently returned to Albuquerque and this is my "go to" store.

Employees are always kind and helpful. Found things I needed easily and the store is clean.

I have always had a positive experience at this store, used this store for 10 years

Great service at closing time. Willing to help even though the store closing was only 5 minutes away.

Easy to find things. Staff is pretty helpful, checkout process is pretty fast.

BEST STORE IN THE STATE HANDS DOWN!!! Phenomenal management!!!! Good management comes great employees!!!

I live near this store and go there often. What I appreciate most is the customer service. It seems that there is always someone to help me find an item I need and also to offer advice on my DIY efforts.

It’s convenient there’s always someone there to answer your questions without have to search for them.

My go-to place for everything a homeowner needs, wants, have to gets and dream of. thanks Home Depot.

I found Michelle in the Blinds department very knowledgeable, friendly, and helpful.

The store was great! Deana is wonderful asset to the store. All of the employees are friendly and helpful. Great selection.

Deseree in garden is so helpful! She is so knowledgeable and kind! Nick and bree in check out were amazing and wonderful!

Friendly and knowledgeable staff. Paint department is great. All employees are ready to assist and know their stuff.

If you need help with cabinets, countertops, etc. in the Kitchens Department, Lyndsey is the person you want to work with. She has a lot of experience, and is a great resource!

The store the management and the staff are great at this location

The people at this location are always friendly and helpful. I always find what I need at this location. I have been shopping at this location for ten years and will continue to shop here.

The staff were so helpful! Seth, Nick and Fitz went above and beyond when helping us to make our purchase and to get it into the back of my truck! Thanks guys!

Terrible customer service. Rude and disrespectful employees. I asked to speak to a manager about the poor level of service I received and was blown off . I work in customer service and I understand the frustration and stress that goes with working in retail environment, especially now with the pandemic and the holidays. I am usually very empathetic and understanding , and I would’ve been fine if I just received, “ I’m very sorry Sir that you had such a terrible experience I do apologize.” instead I was met with nothing but disrespect.

Very clean and very friendly staff!

I've always had a great experience at this store the employees are always helpful and quick and very professional

Every time I shop in this store the staff are extremely friendly, helpful and knowledgable. They appear well rested, energetic and happy to be \doing what they do. The store is clean, well labeled and stocked, so thanks to all the people behind the scenes doing that work. It is the people and teamwork that makes this place hum. I'm new here in New Mexico and am happy that this Home Depot is in a convenient location for me because the service is great, whether at customer service or associates I find in aisle to ask questions.

Customers were not wearing masks as required by our Governor on 10/14/2020. Store employees were notified of customers not in compliance and they simply said "We can only suggest they wear one..." WRONG! Don't shop the Eubank Store in Albuquerque until this Covid-19 situation is over! You could be risking YOUR life or the lives of your LOVED ONES!