Reviews for Fairview Heights #1924

Two employees, Ian and Linda, stepped outside of their areas of expertise in the store and still assisted me with my needs. Because of this I made additional purchases totaling over $300. When you give good customer service and go the extra mile, it translates into sales and return business.

We bought 4 doors from the belleville location and only 3 were delivered from the o Fallon store. When we came in to get the last door we were given the wrong size. Had to take that door back to the one in Belleville to get this corrected. Will never order from Home Depot again

I've not made any major purchases at Home Depot in several months; however, every time I'm in the Fairview Heights/O'Fallon store, I seem to be able to find just what I need pretty easily or if I can't, an employee has always been able to quickly point me in the right direction. Very impressed with this particular store!

Great customer service with Carole.

I ordered a refrigerator. 3 different instances, they were unable to deliver the fridge. On all 3 cases your systems indicated no issues with the delivery. I waited each day for the delivery. In all 3 cases, I had to contact Home Depot on the status of the delivery. Come to find out that on the first 2 deliveries, the fridge never even made the truck yet your systems indicated no issues with the delivery happening that day. On the 3rd instance the fridge made the truck but was damaged. I then cancelled the order. Unfortunately it the took 3 weeks and 3 more calls to Home Depot to get my money refunded.

Indoor and outdoor customer service was tremendous!

I love this Home Depot for several reasons. Great employees, I always find what I need and the store is clean even the parking lot.

Prices are on sale and very informative on how much the cost will be for installation.

I wish to applaud the employees at the Home Depot in Fairview Heights. From start to finish as we were completing a home renovation, the entire store was very helpful in making this happen. So Tina, Charles, Theresa, Ashley, Dan, Manuel, Crue, Aden and Connie please take a bow and thanks for all you did.

The store is clean and very friendly,helpful staff. After estimate Igor flooring is when it went downhill.

We found what we needed & the employees were so helpful.

Went to the ONLY check out in the whole store & it was a self checkout that had 1 person helping people. I gave her my phone number for my military discount & asked it it was ok, she said YES, unfortunately I took her word for it. I got home checked my receipt, it wasn't there. Now, I have to make another trip there to get my discount. Where do they get these people? THEIR SELF CHECOUNT DOLEN'T WORK, EVEN WIKTH THE PEOPLE DOING IT.

Checkout. She's awesome

Great service thank you Home Depot

Kyle was very good at his job

I have never been to a store where more people asked if they could help me

Great experience, great prices, even better customer service. Thank you for making my shopping experience easy with 3 kids.

I've made several purchases over the past 3 months and every visit was met with positive employee attitudes and great customer service/

Had plenty of outdoor faucet covers in advance of pending cold weather.

I normally hate these places but this one makes it easy and has what you need

Shawna from the flooring department was excellent!

Employees are nice and help you here.

Customer service is always on point, Irene has helped me multiple times and is always enthusiastic and very knowledgeable.

Thank you all for your assistance. I have always had good experiences here, but on 10/4/23 everyone was wonderful!

I shop at this location a lot and they have a great selection of products.

It’d be nice if there were employees available to answer questions &/or more employees at customer service to assist with returns.

Nothing more to say. The crew in the afternoon are friendly and helpful. Seemed to be a lot of products marked waaayyy down.

Please get mobile pay so annoying.

Store had the exact commercial oscillating fan I wanted. I was able to find it quickly and easily with an employee's help. Another employee helped with checkout and carrying the heavy box.

The visit was amazing everyone at this location was very nice and helpful. I highly recommend visiting this location. Please make sure you see KIERSTEN and Walter, they are the best.