Reviews for Falls Church #4608

Clerks hawk over customers @ self checkout rather than help when a customer needs help finding items they want to buy. POORLY organized, Not friendly & employees seemed harried. :(

Jenie helped me get the best price for a stainless steel set of matching stove, dishwasher and refrigerator. She definitely knows the stock well. I was impressed that she was able to find exactly what I was looking for at an excellent price. I had to call her today to make a small change to my order and I was impressed by how thorough she is. Even to the point of alerting me that the delivery people use their own phones to give delivery time estimates so to be sure to answer the phone that day so I will have a delivery window. It was like she was looking ahead to avoid any possible problems. She is excellent and I highly recommend her. I will be looking for her again if I need any kind of help. I know she will direct me to the best person in other departments, too. Thank you, Jenie!

Jake from the garden department, was very helpful, courteous knowledgeable, and went above and beyond. He helped me select the items I I needed, gave me some pro tips and help me load the material into my car.

Store has expanded where neighboring stores moved out. Everyone wants to park under cover. I just park to the right in the shopping center's open air spaces. Went to get a bathroom sink faucet. The 12 ft high display board that usually has faucets out of the box was--PICTURES. I've got pictures on my phone I want to see the real thing.

Employees everywhere but nobody could help get a tool out of the cage. Needed cordless nailers, asked for help but nobody helped.

Glad this store is in a fairly convenient location!!

Victor did a great job helping me and explaining how to fix my showerhead and I was able to complete the job on my own.

This is my second purchase of an appliance from the Falls Church Home Depot. The associates helped me to pick the right one each time. Jamie and Stephen in Appliances are to be commended!

The Supervisor Carlos from ProDesk was rude and not professional or friendly at all, with 3 customers in less than 2 minutes. The Home Depot administration should take this type of situations serious cause not matter the origin of the customers we all need to be well treated cause we are all paying for our products, we are not getting them for free. And customers are the main reason why a company or business works.

Jeff at flooring and the guy at paint area are always helpful. I usually find what I need at the store.

Yeah, I bought a drill tool last month at buy one get a tool or battery free. Today, I buy some more better price

Went to the location to purchase an impact driver and the associate was just unnecessarily rude and condescending

I have made many purchases over a span of time exceeds 15 years.Today I have purchased a Samsung 6.0 cu. ft. Smart Freestanding Gas Range where I have saved almost $350. a great saving in addition to the courteousness of the staff who helped me in my choice

Bought ear muffs. I guess I didn’t pay enough attention to the price tag. I though it was $7, but was $20 at check out.

Great return policy, helpful employees, good sales, ample selection.

Taye is the 19 year veteran that does it with his dedication to customer service and overall knowledge.

I have been to this location 5+ times and have consistently received special attention from the employees. They have been friendly, helpful, and patient as I have worked through various projects

NEEDED A PRODUCT. GOT IT. HAD TO USE THE ELECTRONIC CHECKOUT BECAUSE THERE WERE NO CASHIERS AVAILABLE

I always come to this store because has everything.

I purchased a tank lever for the toilet. The price on the shelf is $8.49, but it rang up as $8.97. Since I used a Home Depot "store credit" card, so the cashier kept on asking for my ID. I pointed out to her about the price discrepancy several times, but she kept on ignoring me. At the end, I asked her if the price discrepancy is important, but my guess that her answer was No. I was in a hurry, so I paid $8.97 plus tax and left. I think that the Home Depot is no longer the stores that I have known. I will shop somewhere else if I can.

I know this store is terribly busy on weekends. I went early one Wednesday and got helped to the location of my purchase as soon as I entered the store. I was pleasantly surprised to find exactly what I needed right away. The cashier was quick and friendly. Every employee I passed acknowledged the lady who took me upstairs and said hello to me. I was pleased with my experience. Thank you.

I had a question at 3 different aisles and each person was intelligent and delightful

If you see an employee named Taye, tell him I said thanks again. If you are lucky, and you do find him, you will write a review too.

The Customer Service/Returns associate (Ricardo) went above and beyond in securing a refund for an item that was purchased by my daughter in another city/state. He took the time (almost 30 minutes) and effort to find the actual invoice and receipt information and to transfer the refund amount to my daughter's credit card account. Exceptional service!

Seila was really helpful, she help me with the Home Depot app and I was able to use my perks.

Stopped at Falls Church Home Depot today to pick up some topsoil. Then I saw the plants and ended up buying five perennials plus four bags of garden soil and topsoil--all for $95.75. An employee directed me on how to find a bulb planter I was looking for. On to work in my yard!

The majority of staff do not know anything about the store products and could care less that they are not helpful

Shout out to Ibrahim for offering to help, and then determining which item best fit my needs.

Bought a little brick-- took it to the register -- the woman took forever to look it up -- did not understand the simple explanation I gave her -- I even SPELLED the name of the product and she got it wrong-- I left and went to another register - the guy there took a LITTLE less time looking up that little brick - they both had to use the register/computer and THEN their handhelds - this was a ridiculous circus for a product under $2. ALSO -- one wandering young man - employee - told me offhandedly where to search for a certain product and it was not at ALL there -- he DID NOT know where the stock was and sent me on a wild goose chase.