Reviews for Fort Worth #542

Home Depot has become famous for being the leader in creative holiday displays for Halloween and Christmas. Some items are hard to acquire, but the Customer Service department at this store worked to locate my items and arranged for pick-up!

They always have what i need, and if I cant find the item I came in for someone will always show me where it is!

Friendly staff alway eager to help.

Reuben was exceptional. Great experience. He loaded 27 paving stones into my truck. As well as 8 bags of bark mulch.

Marcus and Shelly ( or maybe Shelby or something similar) were phenomenal! I have never had such outstanding service. They were extremely friendly and welcoming with my daughter and I. Please give them the recognition they deserve for making such a positive impact on a normally uneventful errand.

I just want to say thank you to two ladies who were a breath of fresh air for us the other day shopping at your store. Our contractor asked us to by material for a job he will be doing at our home. So we needed to go to the "Pro Desk". I did not know what this was. I asked Courtney and instead of her telling us where it was she personally walked us to the desk herself. Then as we are walking back there was no awkward silence. When we got the back of the store she handed us off to another employee but before walking off she asked if there was anything else she could do for us. That was a great interaction. Now we are at the "Pro Desk". We told the employee (did not get her name) we wanted to take a few moments to look at the things on the list before ordering. She stated no problem, I'll be here when you are ready. When we came back she was working with another customer. So as we were waiting the other young lady working at the same desk called us over. I explained what we were doing. She stated no problem, I can help you with that. We started the process, however she was having a computer problem. She asked us if we would mind waiting a few moments while she got a manager back there to help? She stated she was pretty new and she did not know how to fix the problem. We stated no problem. We appreciated her honesty and let her know it will be a good teachable moment (as I am a trainer myself). Here comes Courtney again! This was a great interaction! Courtney stayed with her the entire time helping her when needed and also holding a conversation with us as well! I just wanted to give these ladies a huge shout out for outstanding customer service!! I have been in this store hundreds of times and sometimes employees seem irritated if you stop and ask them a question but not these ladies. I wish I could remember the young lady's name however she initialed our paperwork JM. Thank you, Courtney & JM for outstanding customer service!

I went to purchase a pallet of stepping stone, and everybody was willing to help me. The store was staffed for the clients.

I find it VERY difficult to find things at Home Deport without using a phone app. Products do not seem to be sequenced in intuitive places in the store and the Aisle numbering is at best a joke. So even if it tells you what aisle something is "supposed"" to be in, finding that number can be a challenge depending on how high the digits are. At some point the sequence seems to get reversed between the front of the store and the back of the store (from the entrance) . I'm sure contactors and routing customers are accustomed to it but I think for the occasional shopped it is not well sequenced.

I used the app a knew exactly where in the store to get my items. Thanks Home Depot for a great app.

I posted a positive review of my last trip because it was so surprising to have helpful staff. Turns out that was an aberration. Subsequent visit confirms it's the same crappy lack of service as before.