Reviews for Henrietta #1246

I was impressed with all the help provided, especially at the Service desk. But I do want to also commend the assistances I received in the different Department section. There always seemed to be an Associate willing to assist and answer my questions. I am very knowledgeable and rarely need direct assistance but one thing I did notice, there were plenty of DYI'er that did need assistance, and the Associate were willing and patient, carefully listening to understand the individual needs of the Shoppers.

JD is great, excellent customer service. Jeff in electric is also great.

We are getting the kitchen remodeled and the contractor mentioned having a good working experience with Home Depot so I went there. Paul Flint, designer, was amazing showing me all my options- style, quality, colors, as well as the countertop. I will be going back for other things for the kitchen and for every room we get remodeled.

Friendly and ready to help. Nice shopping with the great help of Dan of Pro and Rich of the plumbing dept.

I really can not totally rate my experience because the washing machine is back ordered until February 22..

I do my own home repairs and always have access to what I need to complete them

At my most recent visit to the Henrietta NY location, Chris in flooring, Alex and Jada at customer service counter were all super helpful. Chris was very patient and thoroughly helpful as I was picking out my carpet. Alex and Jada rang me out since I was using using my Home Depot credit card and applied a promo discount to my purchase. Each of them went above and beyond to make my experience the best. Would not hesitate to recommend family and friends to this location.

They went out of their way to help me find what I was looking for and assisted in loading my purchases.

Associate was helping someone else. I patiently waited over three minutes for him to finish or even JUST ACKNOWLEDGE me, he looked right at me, and went back to talking to the other customer. Gave up, went and found the item I needed by myself. Lack of common retail courtesy to even acknowledge my presence. Will not be back.

Always have a great shopping experience, staff Is friendly and helpful.

The sales associate Jane in Appliances was just delightful, helpful and courteous. She was knowledgeable and very efficient. A perfect example of old fashioned customer service.

If you want excellent customer service with regards to the gardening department or any other department, speed by the Henrietta store, don't stop and head on over to the IRONDEQUOIT store. It would definitely be worth your while! Employees are Great. The Garden Manager is very hands on and wonderful! I just moved into the area less than a year ago and all the trips have all been a wonderful experience. If you want a knowledgeable friendly and helpful customer service experience, ditch the Henrietta store and head on over to the Irondequoit store!

I was looking for a RYOBI pruner with battery and charger, but there were none in stock. The associate recommended ordering it online. I ordered it that day, (Saturday) and it was delivered to my door on Monday.

No matter what we come in for if we have any questions there is always a friendly staff member around to help you with advice.

i go in and have a very small selection to choose from, i find a light that would work, there were 3 of them, drive 6 miles home to find the light is used, the wire cut and missing the hardware, thanks HD

The store is nice and all, but there is an employee named Joe (His main area is plumbing) who is outstanding. He knows the answer to any question I have and has helped me figure some things out for my many projects. He always takes time to greet people and makes the whole shopping experience for projects less stresffull. The man deserves a raise.

Is a great store & has lots of items. The aisles are marked pretty good to find things

Worst Home Depot employees are rude been shopping at Home Depot for years think it’s the last time for me.

I had to return an air conditioner that I bought online. there on July 20 2024 The experience was wonderful. The manager on that day by the name of Amanda went out of her way to help me find a replacement air conditioner. With a smile on her face at all times. Thanks to her and The return employees I had a wonderful experience.❤️

I have been contacted by different companies to purchase flooring materials and installation services; Home Depot is exceptional in customer handling and offers different options. The price is reasonable.

I received top notch service from Mimi & Shaheem at the customer service desk.

Mike M was super nice and helpful in loading and securing plywood to the roof of my vehicle.

I was trying to return some items and Aaron at customer swrvice was so rude. He straight up told me that the returns would be denied (they were not) rolled his eyes at me, and at one point said "I know what I'm doing but I'll just stop and listen to you instead". He was clearly on some kind of power trip. A couple things needed to be returned with my ID and he said "it will probably me denied" and when it wasn't, "a warning is going to print out for you". He even interrupted a transaction next to him arguing that a guest need to bring the item in to have the method of payment credited and charged to a different card, even though the itwm was a large, heavy delivery only item. His personal appearance was sloppy, dirty blue t shirt and not wearing his apron. His attitude was one of the worst I have ever encountered. He absolutrly should not be in customer service nor should he be mentoring anyone in customer service. He also performed my return under another employee's ID because when I needed help purchasing something, an employee kindly informed me that the person I dealt with at the counter was named Aaron. Caucasian, heavy build, dark messy beard with a dew rag covering his unkempt hair. I was wearing a Pride shirt and have a suspicion he might have been treating me poorly because I was there with my wife and child. Do better, Home Depot. In the ten years I have shopped at the Henrietta, NY location, I've never been treated like that. Beyond unacceptable.

I have visited this store often and share with my friends to shop

Help me find exactly what I needed , very knowledgeable staff

All your employees when walking by greet me. Its great! Always ask if we need help or find something!

HD carries different plants. Employee Carol helped to quickly unload them so I can pick fresh ones to purchase

Lee cashier was helpful and friendly . All staff same way and we were quickly helped, finding everything we needed in stock.

I have worked with Paul both on my kitchen remodel, and now master bath remodel. He is amazing and meticulous.

Steve in Plumbing was such a great help!