Reviews for Imperial Marketplace #1032

We bought a stove on 4/26/2025 from Sylvia and it was a great experience for us. She was so knowledgeable and helpful that it was easy for us to buy the stove she explained everything about the stoves and the delivery as well. She really knew her stuff on the merchandise that we are going back to see her and buy the matching Refrigerator!! Thank again Sylvia!

When standing on her feet for long periods of time,(ie washing dishes, cooking, etc...) my wife's feet and back start to ache. Being a thoughtful husband, I bought her this Parker Rain 20"x36" anti-fatigue kitchen mat. Now she can wash dishes all day long.

I have purchased just about everything and anything in the past 10 to 15 years from this location (store) of The Home Depot. I have re did just about every single room and crevice of my condo. ALL while using this store for a great many, many of its products. I have used some of the services provided by this location for installation of my wooden flooring to window covering to painting every wall of my 2 bedroom condo. My rooms have been painted with 2 colors in every room. So I spent a lot of time in the paint department getting my contrast right. I have had just about my whole bldg I manage plumbing redone with the use of the products from this location. And the list goes on and on.

The staff was very courteous and helpful. The store was clean, and they had plenty of items in stock. I will definitely shop here for all of my properties.

3/4 of the tomato plants were all shriveled up and dry as a bone. The selection was terrible in the garden area. I told the clerk, but no one seemed to care.

I was taken aback by the outstanding customer service I received from Isaiah when I was purchasing paint for my rental unit renovations. Isaiah exceeded my expectations when he gave me a wealth of information about the products and what would be best for my needs. He was patient, empathetic as I am a novice to buying the paint I usually send an employee and just had a wonderful, positive attitude. He is a superstar. I was also pleasantly surprised when Sheila helped check me out at the Pro area and told me about the program and expeditiously handled my transaction and had great customer service. I hope you can recognize both these amazing, quality employees!

The customer service at this store is top notch. I shop here often and always receive excellent customer service. If they don't have it, they will find another store or assist to order online.

RAMON your employee help I said Oscar but it was Ramon

Maria at the customer service desk was very patient and extremely helpful in resolving my issue with an Home Depot gift card issue. She the perfect professional representative for Home Depot

Zero people at the paint station. The line at the Garden Center was 15 minutes long on a Sunday. The cashier called for assistance and no one showed up. She was working extremely hard and when asked, told me that management refused to schedule someone to work the second register and it had been that way for 4 months. When someone spends over 300 dollars at a location, it would seem with all of other spending that customers are doing, that the store would be mindful and hire adequate staffing. People have better things to so than stand in extremely long lines because management doesn't want to improve the customer experience by making sure that lines are not 15 minutes long at the checkout. DO BETTER!

The service rendered at this store is the renders the upmost quality in professionalism and the employees are quick to render assist with either questions on particular products and will readily assist you with your purchase items during check out. On a daily basis, the smiles given gave me a good day

I buy every day extras materials. And for return. Never have problems

I have yet to go to this location and not be able to find what I'm looking for

Convient location. Solid long term employees. sometimes its hard to find someone to help but they are always helpful, well trained in Customer Service

Went to the normal self checkout station, first one on the right. Asked the attendent to ensure that my “Veterans Discount” was active. She didn’t know anything about said discount let alone how to access it. Disgusted, I went to the garden center checkout where the attendant checked out my purchases and included the discount, which is automatically figured by the system. I’m searching for my receipt so I can congratulate this checker. (Garden center , Wednesday afternoon, left side register) Next time I’m there I’ll track her down so that she is acknowledged… Harry Lankford

I usually get fast customer service unless there is a long line ahead of me. Staff is always friendly and some recognize me by name.

He is outstanding. Fist contact was at Customer Service. He then took the reins and walked us into the Household Appliance department and sold us exactly what we wanted. He had a mastery of that department’s computer system. We were in and out in no time More satisfied than any other visit before; and there have been at least 50. BZ for Mr. Salazar.

I bought a refrigerator and she was the best of the best, explained all details

Your staff have always been friendly and helpful, return desk, pro, doesnt matter. Sad that HD does not have tap-to-pay like all of their competitors.....frustrating to use those terminals....(Atlanta, turn loose of some $$$ and do the upgrade !)

Here from out of town doing a remodel and this store has been the best store I’ve ever seen. Manager is a true leader and cares for the customers. Keep it up!

I like the customer service employees, they are willing to help you no matter what! Thank you Tanaya for the help today and keep that beautiful smile!

David at Plumbing Dept helped us finding the right parts for our bathroom problem. He is quite an expert in his field even by just looking at the picture of our plumbing issue, he was able to tell us what we need to do and how to fix our faucet. His customer service skill is excellent. He put down whatever he was doing and helped me locate the parts that I need.

So glad I ran into Mr. Polite, because he solved my problem

The cashiers in the returns area should know that if you have "commercial revolving charge" you have 1 year hassle free returns" they are very rude when you are going to return something! Cashier: Tanaya 06/13/2024 Store 1032 San Diego California 92113

omg I can't believe how customers are treated in this location, I spent a lot of time in this store today, first nobody available in the floor to ask for assistance then having to wait a long time in line to pay, all to be mistreated by an short, old african-american with long and purple hair wearing cap and country boots. You must be careful because it is not acceptable for this lady to talk to us and treat us as if we were stupid, we are her clients, we deserve respect.

The new self-checkout has caused MAJOR delays in checking out. As a professional in the building trades, this is a major set back in customer service, where it is already poor at this store. Probably the WORST managed store in all of San Diego stores. The returns dept is the WORST. Always moving things around even worse. A major waste of time.

This store is lucky to have Justin. He’s a star. His customer service EVERYTIME I have seen him is special. Way to bring such a positive energy to work Justin. Thanks for making my Home Depot experience better than at any other store.

THE CASHIER (NANCY) WAS VERY RUDE!!!

20+ year's of great service,to bad the can't be open longer later.

I come here a lot and it’s about time. I write a review of all the amazing, lovely employees that are here. I am always greeted with a smile and may I help you find what you’re looking for. I don’t know how they remember every part and what aisle it is in, but that pretty darn impressive and if they don’t know, they usually are on it asking one of their other employees so I don’t have to go looking for another employee. and the staff is so well knowledged I can describe a part I need and most of the time they know exactly what I’m talking about. A big thank you for all the employees that are at store 1032. Thank you for making my experience that the Home Depot is so special. A special thank you to Cody for going above and beyond.