Reviews for Jacksonville (Lane Ave) #6346

I purchased a washing machine on Wednesday. I was charged twice for it. I contacted store same day. I was told it was because my card had to be reinserted into the card reader. Told system should recognize it was a duplicate charge. Give it 2 days. 2 days later 2 nd charge was taken from my account. I contacted store was told over the phone 2nd charge couldn’t be verified. I drove 25 miles to the store. Showed proof of being charged twice even called my bank and put it on speaker so the people “helping” could hear it. I was told it didn’t matter as the Home Depot system says it hasn’t received a 2nd payment.

Best shopping experience for me definitely coming back next time to get more tools

The Lane ave Home Depot has been my favorite lumber store for over ten years now. On Wednesday 5/28/29 they were extremely busy. Even though it was busy I received help from at least ten associates. Yes I was using my 12 month interest free coupon. Brandon Hersh was my cutting guy. He was patient despite being late for a lunch break. Unknown name but nice lady helped me get my pressure washer loaded. Then Ron took over and rolled that cart in line for me and was willing to wait in line to load my van! He had to clock out though. Leo G kindly told me the store was just very busy this day when I asked him were they short of help in the long line for bulk things. Ms. Jeanette and a nice lady before her kindly explained to me that I was missing the bar code for the coupon as I started getting upset about my own mistake. lol Breonna gave me hope about recovering my bar code to use the coupon, Then Deana made the call for me to use the coupon. Jerry and Nate helped me load the rental van when they saw me attempting to load it on my own. The rental team was very kind to me as well. They all made my day! I thank them so much!!

Where are the savings? Paying more for an item now than compensation stores. Why keep going here poor service and higher prices,

Very polite and courteous

I am glad that I bought the item

Hopefully you won’t need help, because you won’t get it here. Get ready to ring up your own purchases, get zero help from store associates, be prepared to walk halfway across the store and then through an obstacle course just to get to the checkout and if you have questions…. Better look them up on the internet before you go to home depot, because the associates can barely locate themselves much less anything you are looking for, and have zero knowledge about anything and everything in the store. Home Depot used to be the best place to go, and now it’s the absolute worst. Whomever came up with the idea for these new changes should be fired immediately.

There weren't any more 3pk 16x20x1 on the shelf. I didn't have time to wait for the associate to get some more from the top shelf.

The store is very busy all the time sometimes it’s difficult to check out or get through customer service because of the long lines, but the store is busy because they have everything and they have good prices. I was happy with my products I bought there and the customer service I was given. I think they need to review the front end process and keep all the registers available cause I have stood in line for a long time there.

Was there at noon on Tuesday to pick up items needed for job. I had to run down an employee that pointed me in the directions and when I found it it was locked up. Had to get the Ryobi Rep to unlock it for me

I do 90% of home fix, remodeling yard service stuff at home depot 10% at competition stores

This has been the worst service ever. Not only was the wrong quantity of bricks delivered for my paver project, but instead of fixing the issue on the original delivery day, it was delayed to the next day. Now it’s 5 PM and we’re still waiting. This delay has completely disrupted our schedule and is unacceptable.

I know you're trying to prevent the thievery but to get to the registers was a bit unnerving. I take my dad who is older and we had a time finding where to get to the entrance of the registers. They moved it! The isles are so crowded it makes it hard to walk thru. Too much stuff! I don't know if I picked a bad time to visit but it seemed as if every isle was closed or shut off with pallet jackets or lifts. I know you have to keep things moving because it's a warehouse but it also makes it a little more difficult for just the DIYers to browse and spend money. That is all. Thank you.

Management needs to review their employees attitude and communication skills with their customers

I do like the curb side ,but if need to browse i do just not fan of self checkout

Am very happy and satisfied with products

Lynn in the paint department is awesome. He was professional, courteous, and friendly. We had picked out a base paint but it was the wrong kind for the job we were doing. He explained everything, pulled the paint from the shelf, and mixed it to the color we required.

Good variety and value. Takes time finding what you need.

Good selections helpful staff

The only problem I ever have is trying to find someone on the floor to ask, "where can I find this item XXXX"? there are so many different areas of different items it is hard to find someone to know what I'm looking for.

Only self checkout and we had to stand in line behind 25 people. No one to help get something out of the locked cases and all the employees reek like weed. Shop elsewhere!!

Super helpful with last minute purchase. Thank you!

Jose and the other Installer were Very Professional. They did a GREAT JOB!!!!! I would RECCOMEND "Jose" for any and all Door Installations Keep up the good work

I have been in A Lot of Home Depots, this is definitely one of the best

This is my Home Depot location due to location being close to where I live. This staff does great. They greet you and help the best they can. Truly grateful for your staff. I will be shopping here for another 40 years hopefully.

This survey asked was the employee engaged and interested. I didn’t have to interact with anyone, I knew what I needed and got it, paid and left.

I've tackled a number of projects recently and I've had helpful people assist me at this store.

Store app shows multiple items being in stock at this store, along with price. They either do not have the item or they do not stock it and it is only available online. They also will not price match an item shown on the app when the app price is lower than the shelf price is. Employees usually have no idea where an item is located, especially when the app shows a certain Aisle and Bay and that is not where it is located.

I received a discount coupon and when I tried to use it on my purchase I was told it couldn’t be used

EXCELLENT CUSTOMER SERVICE RACHAEL IS GREAT