#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(718)557-6962

Rental Center

(718)557-6968

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Location

92-30 168th Street

Jamaica, NY 11433

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Upcoming Workshops

Customer Store Reviews

  • 4.4 out of 513 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (513)
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Showing 1-30 of 513 reviews
Heart felt customer Service
When you wake up in morning, you get ready for work and say to yourself Today I will ttaet everyone with respect and Godly love.. Today, I felt that. I along with my 11yr old son has asthma. I woke at 5am because the air was humid and I couldn't breathe well. My son started wheezing so I waited for Home Depot to open. I ordered a fan online and ooted to pick it up. Qhen I arrived to the store I met Ms. Venett she looked uo my order # and then brought it to the attention of Ms. Lesa, they couldnt find the fan due to my order taking uo to 2hrs to register. Ms. Lesa went searching on the floor for the item. She found 2 but the box was damaged. Ms Dona assured me that all parts were in the box by opening and showing all parts. I also was able to get the 2yr warranty on the fan
by
    • Recommended
    This store allows your car to be booted if you violate arbitrary parking lot rules
    In violation of NYC law this Home Depot has hired a tow truck company that will boot and tow your motor vehicle even when you are a customer of the store.
    by
      1 found this review helpful
      Slow and poor service
      Compared to Loews Home Depot does not have a full compliment of help on the floor when you need it and when you call for it , at times no one comes or they take a very long time. Most of your people are very nice and professional . The guys who work the roof are very accommodating and the returns people are nice . Like I said the staff is very nice with few exceptions.
      by
        • Recommended
        Great Home Depot!
        I never write reviews, but since I have had many poor Home Depot experiences in the past, it is worth noting that this location is great, and everyone was super helpful, knowledgeable, and nice. FWIW: Literally, every employee was not white; most were women, and those I interacted with were not native English speakers, so I assume they were not born in the USA. It was among the best shopping experiences I have had in a decade.
        by
          Avoid
          It's unfortunate that I live locally and have to shop out of my geographic area. I've been there approximately seven times since the Jamaica store opened. Twice for a delivery pick up and five times to shop and was totally disappointed. Parking, lack of staffing and the somber decadence.
          by
            Great thing everything so easy cupons sales events, so nice.!
            great please, i feel very Complete, i have everything that i need, God bless all this store make everything so easy for us!!
            by
              • Recommended
              Horrible unsafe area
              The amount of people outside looking for work was unsafe. This place is mobbed with migrant workers who look like they would cause a fight if someone did pull up to hire them. I was cases from the moment i pulled on the property with my work vehicle
              by
                This place will Steal your soul.
                I went in to buy some window seal. I left feeling like I just visited a prison.
                by
                  In and out
                  When in there looking for what I needed and I was out in under 15 mins
                  by
                    • Recommended
                    Home remodeling
                    I visited the store several times this week and every visit showed improvements in staff being happy to help make sure I was assisted to get what I needed.
                    by
                      Great experience .
                      I just bought my refrigerator and gas range and was very satisfied. Thanks to Home Depot
                      by
                        • Recommended
                        3x in a month
                        3x in the month of June the sales associates told me items I wanted they did not have/ ran out or never had. but after I checked the website and found the items were indeed in-store and I had to find them myself. I find this unacceptable as senior citizen that the associates were to lazy or unwilling to do their job.This is my located HD and I normally don’t have any problems but this month was a little to much
                        by
                          If you need something. THIS LOCATION HAS TO BE YOUR FIRST STOP.
                          Everytime I need something I go to Home Depot in Jamaica, Queens. They have everything.
                          by
                            • Recommended
                            Great Assistance
                            I wanted to purchase a product and with the assistance of the cashier I was able to buy the product I needed.
                            by
                              • Recommended
                              Great store and employees
                              I got the mirror that I wanted, and I am so happy
                              by
                                • Recommended
                                Helpful employee
                                I was greeted and helped by employee Jose. He was pleasant and very friendly. Great customer skills it was a pleasure shopping at this Home Depot.
                                by
                                  • Recommended
                                  GOOD STORE BUT NOT A GREAT ONE!
                                  This Store used to be a very good place to buy repairs and miscellaneous items, but not as good as before.....
                                  by
                                    • Recommended
                                    Great
                                    Found easily what I was looking for.
                                    by
                                      • Recommended
                                      Good stuff
                                      Low verity of products Most of the products are available on On-Line Orders
                                      by
                                        • Recommended
                                        Customer Service
                                        Some workers need to work on their customer service skills
                                        by
                                          • Recommended
                                          Horrible service
                                          These people are rude to customers, you ask them a simple question and they tell you to open your own homedepot
                                          by
                                            Most excellent shopping experience.
                                            Home Depot's employees are really on the job! Good service all around!
                                            by
                                              Lots of good stuff here
                                              Shelves are well stocked, I wish they had a bigger garden section with bird seed and that the checkout line was more organized. Otherwise great store.
                                              by
                                                • Recommended
                                                Home Depot they got it.
                                                Home Depot really has it. It’s like a home owner plus tenants consulting machine. Want answers about your home. Home Depot has the answer coz they got it.
                                                by
                                                  • Recommended
                                                  The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.”
                                                  The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.”
                                                  by
                                                    • Recommended
                                                    Helpful associate
                                                    Sometimes associates take a long time to assist, but there were two particular associates in the blinds dept who were very helpful and completed our purchase to our satisfaction.
                                                    by
                                                      • Recommended
                                                      Great
                                                      I bought home appliances, electrical products and others.
                                                      by
                                                        • Recommended
                                                        Excellent results working with Kitchen Designer Jo Jo
                                                        I showed up early for my appointment. Instead of telling me to wait, Jo Jo offered to begin the design session early. Starting early was a big help, because I had a train to catch, Jo Jo worked with the manufacturer right there on the spot, identified the additional pieces that were required and the ordered was placed and paid for very quickly. Jo Jo knows the Home Depot computer systems and products very well. He has outstanding communication skills, and knows how to speak with people. He encourages communication which results in a better overall result for the project. I notices he gets along very, very well with his coworkers. They frequently rely on eachother and interact in a very positive and professional way. As a customer, it is very encouraging to experience this.
                                                        by
                                                          • Recommended
                                                          Awful checkout experience
                                                          The self checkout lanes are closed so you are forced to stand on lines with people whom have 30 home building supplies when you just have a can of paint. The self checkout lanes have been closed for weeks now! They need optional ways to check out quickly for smaller amount purchase.
                                                          by
                                                            Good luck
                                                            I am going every day every week every month the Home Depot. I am happy to buy Home Depot..
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 513 reviews

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