Reviews for Montville #6234

I was extremely happy with Scott and Jason in the Appliance Department. I purchased a portable air conditioner. Scott slowly and carefully explained the workings and set up of the appliance. Jason happily assisted Scott with the entry of the sale. Jamal brought the air conditioner to my car and loaded it into the car for me. I just wish he was there to get it up the driveway and into the house for me but I did it! I didn't realize how heavy it was to carry.

The store is right in the area that I am working at. I know right where everything is located in the store. If I look like I am puzzled or can't find it an associate will ask me if I need help. Thanks local

They had the certain flowers I had been looking for and had a great assortment available. the cashier was very friendly and helpful.

I knew what i was looking for so i didnt request any help but while browsing drills i heard self - checkout assistant lady greeting every single customer and helping the with what they needed. My intention of buying screw extractor bid turned into 420 purchase of power tools because it was a great deal.

With a little perseverance and taking the time to keep looking all the while believing that the needed product should be there, finally found what would work for my project; very happy!

They're so helpful and patient even when waiting for a phone call from the boss

Had an awesome experience in the appliance dept. Jason T. Was a great help with getting me in an out. Keep up the great professionalism. Thank you.

The associates will literally harass you when its close to closing. I know they want to go home, but you can't cut off people before closing and tell them not to gey somwthinh

The associate who helped me is Charlie...very courteous and friendly, and very pro HOme Depot. He was very helpful in assisting me in activating over 100 home depot gift cards, whereas the returns/customer service woman wanted nothing to do with it and pawned it off on Charlie, who went out of his way to assist me.

I never have a problem finding what I need for a project when I shop at my local Home Depot store. By far it is the best place to shop for whatever you require for a project or just to spruce up something. Associates are always available to offer you suggestions and to assist you

sales associate Tammy was great, and so were the rest of the staff!!

Store is well laid out, my only question is why don't you carry air filters for Toro walk behind lawn mowers since you do sell the mowers??

We went to HD for Garden soil and was met by an associate named Elizabeth who asked us what we needed. I said we were just getting a few bags of garden soil and all were set. She told us that the Miracle Grow soil was on sale for less than the soil we were after. Then she, quite a salesperson, talked us into a 4 ½ foot Japanese Maple tree that was 80% off. We’ve always like these trees but we were in a car! We were able to squeeze the tree into the car and it made it home safely. Thanks for the help Elizabeth!

Store is well staffed on the weekend and most evenings, but looks to be run at minimal levels on weekdays.

Went looking for a facet. Of course it wasnt in the bin it should have been. Associate was able to retrieve the product from upper storage. Thank you

Randy in Hardware Tools is my awesome go to guy. He always makes great suggestions on tools. Never tries to oversell me either. This is my third time being helped by him. He's like family. AJ helped me load my cart and trailer with sheetrock. Great Attitude. Make him a manager! Checkout woman was very nice and had a great demeanor.

After only finding horrible 2X3 lumber, the cashier Charlie gave me a discount on the wood at checkout. Give Charlie a raise. Today!

Everything easy to find and helpful employees were great!

Montville location always in stock with what I need.. And when I need help with something the staff is always very accommodating. "In-store" inventory levels via websites has never let me down, always worth the trip.

I have shopped at Home Depot stores in six states over the past 30 years. The Montville, CT store absolutely ranks among the best. The associates are knowledgeable, helpful beyond measure, and always willing to go the extra mile. By contrast, associates some stores in other parts of the state have been less than helpful and occasionally hard to find to get assistance. In fact, when I lived in Atlanta, GA, (headquarters of Home Depot) the store associates simply drove me to the "Big Blue Competitor" across the street. But MONTVILLE , CT is by far one of the most superior stores in the country. To say that the customer service in this store is stellar just isn't enough. I always feel like I've been accepted into a family or into a very exclusive club!!!

Went to the store and was out in no time. Everything I needed was right there in the garden department.

Store was neatly organized and merchandise was very easily available

I shop there frequently and always get superior service! I appreciate the friendly, helpful associates. As a recent retiree I know how much employers put on their workers. There is always something to get done. Your associates never make me feel rushed or that I am an inconvenience! I came from a customer service background so I appreciate it when I receive excellence! Keep up the great work!

All the associates and cashiers in this store are very helpful and go above and beyond to make sure you have the help you need if you need it. Cashiers are very friendly and helpful as well.

Store associates very helpful. The store is very convenient to our home and has more than the Waterford store.

Like everyone else it is time to tune up my grill. I have a Brinkmann that was purchased from Home Depot. Associate didn't even know what a crossover ignition bar was. After I showed him one on a Brinkmann just like mine he proceeded to help me look for the part in the Weber section. Once I showed him where the part was supposed to be in the Brinkmann section he was kind enough to check for additional stock.

Throughout this survey they have asked this question and in each and every time the staff have been outstanding. I have filled out 4 survey and this is the first time I was able to get to this point in the survey. So for the last three I filled out this comment goes to them as well.

I've always found what I was looking for at Home Depot. The store associates are always ready to assist you and will walk you to the item you are looking for as well as offering assistance when it comes to questions regarding how to use items that you purchased or offer recommendations

My wife and I go to this store often. We've only ever had one problem with the store with the one-coat paint guarantee. Other than that, we've spent a lot of time and money at this location. There's another one a little closer to our house, but we prefer the associates at Montville.

I found every item I was looking for except one. A sales associate helped me find an electrical item I could not find. During checkout one of the bar codes would not scan at the self checkout; the register associate resolved scan. Also, I looked at the sales brochure and didn't find anything in it that I needed.