Reviews for Newark #980

I got screws /nails on my tires twice on your Newark, NJ store parking lot

Waited for 45 minutes for an associate to assist me with paint. She was paged 3 different times. And when she finally came she had an attitude like I had her waiting!

Had to wait 20 min in long line for SELF CHECK out and 2 women are using 2 out of 6 cashier and had to wait another 10 min after the 20 min for some one to care to ring me up

I needed to buy a mirror for a bathroom renovation and was pleased that there were many affordable options in varying sizes.

We had no issues that our cashier couldn’t help us with! She was patient, very understanding and helpful.

Great customer service claim store smelling good no problems and overall I would not mind coming back spending my money here

Terrible customer assistant

KIZZY IS ONE NASTY WOMAN AND I PRAY NO HAS TO DEAL WITH HER AT CUSTOMER SERVICE/RETURNS.

I was very happy with the sale people that helped me, they were efficient and made my experience pleasant. The parking lot was horrendous with trash and what looked like spilled cement. The parking was vey nasty.

Extremely bad customer service. Penelope the pro desk attendant was rude and aggressive, would not let me speak and cut me off when I explained my situation. When asked to speak to the manager she claimed she was the manager and hung up on me.

At checkout I asked associate to price match item to Lowe’s. Associate asked for a manager for assistance and the MANAGER informed me that this location does not participate in any price matching. The manager said other stores may price match but the Newark NJ location does not, especially not to Lowe’s because it’s their competitor. Manager also declined to provide me with the 1800 number to file a complaint or survey. If the manager is unaware of Home Depot policies that is a problem. This location needs to train or promote associates that are aware and knowledgeable of Home Depot’s policies

Use to go way out of town, took a lot of time.missed a lot of money

Although I could tell they are very short staffed, Satina greeted me and was able to identify that I needed help. Satina, Chris, and Yani were 3 associated that made my experience worth it as they gave of themselves and were willing to help the customer by going the extra mile. This is the first time that my experience has been Excellent in Garden. Keep up the good work at this store!

No matter what I’m looking for I always find it.

I got Lysol and it may not be a big purchase it the staff was amazing!

Went in for some paper towels and two big jugs of soap and Marcia the cashier helped me out with the mobile scanner so I didn’t have to keep moving around the products to doing the barcode.

Neat clean an attend to you with every step of the way

I had the opportunity to meet a very pleasant and professional staff of this store her customers service was Phenomenal Kudos Thandi Thanks for a clean store Even your security guard at the front Entrance she was very professional and I spoke with the manager who was very pleasant. Thank you all for your great customer service .

This is a great store,they are always well stocked and if you need assistance you find an associate to help.

Better place to buy household items by individuals who need technical advise or guide from in store staff who are willing to guide or advise you on any items as necessary for you to make better choice.

Customer service rep is awesome

Worse Experience with the Tool rental department. I sent out my leaf for repair and waiting 8 weeks, the leaf blower was worse than when I dropped it off. The pull rope was loose, the leaf blower would not start and was later told by the agent at the counter that no one worked on my machine. SO what did you do for the 8 weeks. Lack of follow up by the Managers at the Store. At one point i was told that my leaf blower was reach and that I would have to pick it up from the East Hanover store. SAY WHAT?

The associates at the plant section are very friendly. I found that I was looking for with the assistance of an employee. The store is super clean and associates are helpful and friendly.

The Store has good customer service,

The cashier was extremely rude. She then seek assistance from one of he colleagues who spoke to me in a way where I felt extremely disrespected. Her tone of yelling at me in front of customers has ruined my experience with Home Depot. I wish that I would have gotten everything on camera! I could not find all of the flooring that I need. Everyone working is socializing, so it is hard to find help with an associate on the floor. Despite the day or the time, they never have any sanitizing items when you enter the store. No sanitizing wipes or hand sanitizer. Honestly I feel like this branch just hires anyone. Definitely not a professional establishment! Just awful! Go to Lowe’s!

This store location is spacious, clean, and products are easy to find. The employees are courteous. I had an amazing experience this evening with an employee named Tian. He was very pleasant and helpful in helping me select an appropriate folding table for my needs. After I made my selection, he then kindly carried the table for me to the check out counter and expressed genuine concern in my ability to carry the table myself to the parking lot. This is one of the best shopping experiences I've ever had and my definition of true customer care.

employees are always helpful, which makes my shopping experience a blessing.

customer service employees were great. They help to arrange a curbside pick up and loaded my car as well.

Great store with helpful employees!

Generally looks ok but few staff on ground to give help on products.