#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(865)362-8400

Rental Center

(865)362-8404

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

2751 Schaad Road

Knoxville, TN 37921

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Customer Store Reviews

  • 4.7 out of 489 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (489)
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Showing 1-30 of 489 reviews
Big Project...Knocked off the To-Do List
About 5 years ago I built a foundation for a 12'x16' outbuilding on my property. Procrastination and life kept subsequent vertical construction off the table. Recently I finally had time, and help, to finally move ahead. And the folks at Home Depot helped in that tremendously. I made a big materials order, got it delivered, returned unused items, got help and guidance and more.
by
    • Recommended
    LED Mirror
    Mirror was easy to install and looks great
    by
      • Recommended
      Watch out for item prices
      Consistently finding products ringing up for more than the bin and sticker, whole bin in picture ringing up at register for over 22 dollars
      by
        DIY Hot Water Heater
        Too many to choose from without some assistance to answer question/help loading the cart/getting all the extra's to avoid extra trips. Your question below: would I recommend to a friend? Mayb for some small stuff, but STAY AWAY for a water heater!!
        by
          Very kind and helpful
          Both employees that I went to were very knowledgeable and helpful in helping me decide on a few things and explained things more clearly… I first talked to Sarah on the phone before I got there to see if they would deliver in my area and she was extremely helpful!! I really appreciated her and the helpful employees who made it easy for me !!
          by
            • Recommended
            Great customer service
            The main reason the store is because of Todd B. He is always friendly, and courteous. He’s always making suggestions and double checking your order with you there in front of him to make sure the order is right and get picked up and delivered Tyler Man Thank you for always doing an amazing job
            by
              • Recommended
              Always easy to find my product.
              Easy to find products. If couldn’t find always someone to help.
              by
                • Recommended
                I love the employees at the pro desk and also the rest of them are very pleasant
                I've bought too many items to recall any certain
                by
                  • Recommended
                  Garden
                  It is always obvious when someone is doing what they love. Mike is that person. He is always so helpful and customer friendly. He is an asset to Home Depot. depo
                  by
                    • Recommended
                    Wouldn’t honor marked Price
                    Buying a roll of underground wire one was marked $119. The other one was marked $168 employee ripped off the $119 price and wouldn’t honor it.
                    by
                      general pro contractor construction, residential and commercial construction
                      the pro side check out cashier both of them last visit and the one prior were very friendly courteous and professional in their duties if the whole world was so kind,we would live in a great place to be, thank you so much.
                      by
                        • Recommended
                        Home Depot Website!
                        Horrendous. Anyone else think so?
                        by
                          Great selection of products
                          Great selection of products.and prices.
                          by
                            • Recommended
                            Unless I have no other choice
                            No customer care what so ever
                            by
                              Great Store, you won't regret going there.
                              My store of choice and will always go there to buy their products.
                              by
                                • Recommended
                                Excellent
                                Customer service was awesome from Cathy in paints to Todd B. They assisted me in getting what I needed from another store Smooth sailing
                                by
                                  • Recommended
                                  Employees
                                  Employees are very helpful and friendly
                                  by
                                    • Recommended
                                    Over all very happy
                                    The store could have a little more help
                                    by
                                      • Recommended
                                      Had trouble finding what I needed.
                                      I needed something to block off my crawlspace vents to help with the expected cold weather. I had to ask 4 different people. The last one I asked actually led me to the place, and told me, the only option they had was to purchase insulation and cut it to size. While in the store I made the mistake of answering a questionnaire, regarding water quality. I then was called and texted multiple times a day. Borderline harassment. Don't ever answer any questionairs while lost in home Depot.
                                      by
                                        garage door opener
                                        Purchased from totally knowledgeable and very professional sales agent JXL2RMQ, excellent installation by completely efficient service installers Chamberlin belt drive opener is light years superior from old chain drive opener, completely satisfied.
                                        by
                                          • Recommended
                                          More customer service needed!!
                                          Choosing what I wanted was decided before I came but finding people to write my order was very challenging! To say the leasto
                                          by
                                            Reserve a tool for rental
                                            Please watch the Seinfeld episode about the car rental place.” Anyone can TAKE reservations, it’s keeping them is what really matters “
                                            by
                                              Store is clean and organized
                                              Great selection of product, and excellent customer service.
                                              by
                                                • Recommended
                                                Self serving employee!!!
                                                Self serving employe wanted to hear themselves talk more than trying to serve customers needs! Had to go get a manager to get the part I needed!
                                                by
                                                  Good store
                                                  Bought a shower pan. It was broke in the box, they treated me well and let me replace it with another one in stock. Thanks guys.
                                                  by
                                                    • Recommended
                                                    Last two visit and purchase
                                                    Very smooth inn and out , with the staff help to get what needed to complete the job
                                                    by
                                                      • Recommended
                                                      Great staff
                                                      I always find help that knows about the trade
                                                      by
                                                        • Recommended
                                                        Pro desk is great
                                                        If you deal with the pro desk, they are amazing. They work to get you checked out as quick as possible and always super friendly.
                                                        by
                                                          • Recommended
                                                          Finally good staffing
                                                          I won’t go anywhere else
                                                          by
                                                            • Recommended
                                                            Great store
                                                            This location has well-stocked shelves, friendly staff, a clean store, and check-out lines move quickly. This saves me time!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 489 reviews

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