#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(210)561-6406

Rental Center

(210)561-6400

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

12871 W Interstate 10

San Antonio, TX 78249

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Curbside Pickup with The Home Depot App
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Customer Store Reviews

  • 4.4 out of 646 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (646)
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Showing 1-30 of 646 reviews
BEST PLACE TO SHOP
AWAYS FRIENDLY EMPLOYEES AND GREAT INSTOCK CONDITIONS
by
    Paint department
    I would like to commend Daniel the salesperson in the paint department for be so kind, helpful and patient with me in helping me achieve the exact color paint that I wanted. Everyone knows that matching the exact paint color takes patience and expertise of the person working in the department and a lot of trips to Home Depot. So thank you Daniel for making my painting journey eventful!,
    by
      • Recommended
      Floor installation
      Steven had great customer service and leadership skills!
      by
        • Recommended
        Still bad service
        Only self checkout, rude cashiers, no knowledge of the products, long lines to check yourself out. No military discount, so much for military city USA.
        by
          Phenomenal Customer service
          I cannot express enough how awesome the customer service in Cabinets and Flooring is at the 78249 store location!! They were very knowledgeable and patient. I will definitely shop here again for all my repair/renovation and construction needs.
          by
            • Recommended
            Always my go to store
            Everytime we visit this store the employee's are always helpful and friendly.
            by
              • Recommended
              Neat, organized store, very pleasant staff
              This location is my favorite simply because it’s shopper-friendly. I met a manager, Markus today. He is very helpful, concerned, and a pleasure to work with. He may be a reason why the employees here work so hard and are so happy. Thank you, Marcus!
              by
                • Recommended
                Outstanding Customer Service
                We shop at Home Depot all the time. But when we entered the location at zip code 78249, we were greeted by Nina, with her friendly smile and welcoming personality. She was a blessing to us coming and going as she checked us out with her warm hospitality. Loved it!
                by
                  • Recommended
                  Horrible
                  Denied a military discount with my military ID in hand.
                  by
                    Grateful
                    These days it's very refreshing to have available store associates and/or staff assist you when needed. Courtesy at its best!
                    by
                      • Recommended
                      Great products. Good selection. Great location.
                      The store carries great products and is well stocked. It is clean and organized in a way that is not exasperating. Parking is not a problem. We recently purchased a refrigerator, washer and dryer. Everything is in working order and we are very pleased. Would certainly recommend Home Depot!
                      by
                        Above and Beyond
                        After having the worse customer service experience with Zach and another employee. We want to thank Will & Nick for the great customer services they provided. Keep up the great work!! It pays off to be kind to people!
                        by
                          • Recommended
                          Nicest employees
                          My Husband and I often visit the Home Depot on De Zavala and enjoy all the employees help and friendliness.
                          by
                            • Recommended
                            Always helpful and very knowledgeable
                            I got help from three store employees who went out of their way to assist me!
                            by
                              • Recommended
                              Thank you
                              Thank you for always have a great selection of products, especially plants
                              by
                                • Recommended
                                Great Customer Service
                                Erik, was very friendly while I was checking out.
                                by
                                  • Recommended
                                  Poor treatment by corporate
                                  This does not reflect on the average employee. They are just regular old poor people trying to make a living. However, the rich people at the highest corporate levels treat their customers as both a given, and as unworthy of treatment befitting a valued customer. The latest of this all too common trend is the sweet time they take actually giving back money that is refunded to the customer. When we pay, it's instantaneous, home depot gets theirs. But refunds? Several weekdays commonly pass with no actual funds transfer, and no explanation. There are exactly zero good reasons for this except for the indifference and greed of home depot's corporate executives. Other companies give instant refunds, electronic refunds. Short of paying cash for everything, do not expect to see any refunded money anytime soon. And if you're riding a fine money line in these difficult times, either pay cash or shop elsewhere.
                                  by
                                    RUDE EMPLOYEE
                                    MANNY GARCIA is a poor example of an employee...he was impatient and quite rude when I would ask questions...however TIM one of the managers was quite helpful and patient with all my questions..I will go back to Home Depot because of people like TIM..
                                    by
                                      • Recommended
                                      Home Depot Review
                                      I shop at the store on Dezavala Road and the staff is always very helpful and courteous.
                                      by
                                        • Recommended
                                        Great Staff and Easy to find products
                                        Staff is friendly and eager to help and educate you as needed. This Home Depot is always organized and clean.
                                        by
                                          • Recommended
                                          Noah is the best!
                                          Noah made my shopping trip so quick and easy. He was so knowledgeable and friendly, I couldn’t have asked for better customer service. Thanks again, Noah!
                                          by
                                            • Recommended
                                            Great customer service
                                            I always have a great experience when I go. The employees are so helpful, friendly, and make sure that I get all the items I need.
                                            by
                                              • Recommended
                                              washer and dryer
                                              if you happen to need a new washer and dryer talk to Manny, he can assist you in what you need.
                                              by
                                                • Recommended
                                                Great associates
                                                I bought a lot of mulch and plumbing parts and the loaders and plumber John were outstanding!
                                                by
                                                  • Recommended
                                                  Seriously, add Apple Pay for payments
                                                  It is shocking to me that a major retailer like Home Depot hasn’t implement Apple Pay for contactless payments. They are more secure, and sanitary.
                                                  by
                                                    Knowledgeable and helpful employees
                                                    In the recent past, I bought some plumbing parts and was assisted by John. His 30 years plus experience as a plumber was very helpful in my purchase.
                                                    by
                                                      Good Service
                                                      I like the way all the employees greeting and the way how they are directing us. Mr. Steven Ornelas is the specialist is an good employee, who helped us and made the shopping easy and efficient.
                                                      by
                                                        • Recommended
                                                        Exceptional customer service!!
                                                        Shout out to CJ in paint, George in lighting/ceiling fans, and Geo in flooring, for going “Above and Beyond” to make our shopping experience a positive one. Knowledgeable, courteous, and professional. These men are an asset to Home Depot. Keep up the fantastic work!! You’ll be in good hands with these gentlemen.
                                                        by
                                                          • Recommended
                                                          Great store with friendly and helpful employees
                                                          I love shopping at this Home Depot. It always has everything I need, and if I can't find something, I can ask any employee where to find it and they know where to direct me. And there's one guy named Floyd in the paint section who's the nicest and most knowledgeable employee I've ever met.
                                                          by
                                                            • Recommended
                                                            Great customer service
                                                            Never disappointed with customer service at this store. The store itself is cleaner and more organized in my opinion. Tristan in gardening was so helpful and kind and went out of his way to assist me with my purchase.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 646 reviews

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