Reviews for Orange Park #275

Had my new Whirpool fridge installed yesterday 2/13/2025 7am , and I want to say thank you to Terrance and his team. Terrance introduced himself and to the team . They were polite and ensured that I understood the process and went over the purchase . Terrance was very respectful and knoweledgable about the install. I am happy to say they were overly concern about my floors to not scuff them. Terrance knew how to move the fridge with out disturbing the home unnecessarily . They were all pleasant and respected my time without delay .The ensured that the old fridge was place in the new location( as requested in the purchase) and that it was working as it should. This is a winning team and they work well together as evident by Terrance was instructing the new crew member on how to go through all the steps to ensure the fridge and water lines was operational and the doors were secured. Thank you Terrance and yoyr Amazing team for reassuring me that all would go wel and it did. Ms Beckles

I had bought a storage bin on a previous visit. I liked it so much I went in today and bought two more. The cashier , Michelle, told me how to apply for my military discount. and gave me a courtesy 10% discount on my purchase along with the instructions. This evemplifies the type of folks who work there. The storage bins are the best i have ever found.

Three times my delivery was cancelled with very little communication. I had people on two occasions sent home because I didn’t rec my delivery. I was very disappointed in the lac of communication

We were not sure of the measurements in the beginning, but when I showed the employee the picture of my measurements he was able to assure me that my fridge would fit in its space

lots of items to choose from, prices are ok and easy to check out

I made a purchase of two clearance items via the pro desk. The Associate Tim did an outstanding job in assisting me. My two purchases were outstanding buys. Beat competition prices by a large margin. Well done HD. Thank you.

I'm very pleased with my purchase.

Excellent Customer Services

I live closer to the Oakleaf Home Depot but drive further to Orange Park Home Depot on Wells Rd because they are just a heck of a lot nicer than Oakleaf is. At this Home Depot I was greeted when I walked in the door by a friendly & smiling face. It was one of the girls at the register. I then needed help in the tools area as what I needed was locked up.Carisa was very helpful assisting me and even suggested some other tools that might work well with the toll I was purchasing. The girl or greeted me coming in was the same who checked me out. She was very nice asking me if I found everything I needed and she had a smile the whole time. I think her name was Jannie ( she was wearing glasses). I always come to this Home Depot where I am always given great Customer Service and help, I appreciate that!

Bought paint and a few things. Checked out at customer service. Belinda was friendly and outgoing.

Store is ok just needs less self check outs and more maned registers. Also need to quit treating everyone like a criminal

G7UHSC2 Employee was great. He made ordering a future Christmas gift easy. Friendly, courteous and knowledgeable. A great representative for Orange Park Home Depot store.

I hate that I can’t just go buy anything any more. You have to wait on someone to get a key to unlock almost everything and then they will not hand it to you so you can go pay for it. You have to wait on them to walk up front sometimes it takes extended amount of time just to purchase something.

Anytime I have been at the orange park store the employees All have been helpful, courteous and well trained. I have been shopping there for at least 20 yrs. Service has been great.

From the time I walked into Home Depot for a return, I was greeted at the counter by the representative which was very polite and knowledgable. Made my return and then went and made other purchases inside the store.

We use the export services at this store and Mark Faust is awesome....

If you are retired or active military, check to see if you can use your discount before doing it. Bought tools and accessories and after ringing it up no discount. They advertise to the military about the discount but not that it’s on a couple things in the store.

Awesome service. Clean and friendly worker

Service personnel sparsely positioned throughout the store. Most items of value locked up. Hard to get a hands on feel of the power tools.

Awesome employees roaming the store actually wanting to help customers to find what they need so they can get back to whatever they were doing before . What a great employee Rafael ! You should make him a manager !

My experience at this home depot was by far, the best. A coworker named Yami helped me with my shopping experience. While helping me, she helped her coworkers to assist with other customers. Talk about teamwork, this store is it!

5/21/24 I went to the Home Depot at 1919 Wells Road in Orange Park, Fla, to purchase a lawn tractor battery. I brought my core in with me and wanted to alert someone that I needed a battery, had my core, and wanted to know what to do with it. An obese man in a Home Depot apron was at the front door, and I asked him. He abruptly said, “ I don’t work in that department.” I said, who can help me? He said, “I work in electrical I don’t know what you do with them. (in a tone that let me know, I was bothering him) I said your Home Depot apron threw me off, I thought you worked here.” He replied, “I can’t help you.” I left him and went to the lawn tractor area, refusing to engage with this employee further. I encountered two men in the aisle who had on name tags but said they couldn’t help me either, they were vendors. I asked if someone was working that could, and they said maybe. No employee could be found, and the vendors couldn't have cared less if I got any help. I found the identical battery I had purchased a few years before on the shelf. I took it towards the register and tried to ring out customer service as I still had my core. Eventually “AMY” was able to understand what I was doing and rang me up. I told her of my unhappy experiences, and that I wanted to relay them to a manager, but no manager was summoned. I left. I got home and installed the new battery. The battery I just purchased was completely dead. I uninstalled the battery and drove back up to the store (15-30 min). Amy was at the counter. I waited in line again, and she said, “That’s not the same battery.” I assured her it was, produced the receipt, and she said, you’ll need to take this to rental to get them to check it out. I said, “I’m not taking it anywhere. I want a battery that has a charge on it. She then refunded the battery and said I was welcome to go get a new battery from the same self that just had the bad battery. I asked how I was to know if it was good or not, but she had no answer. I went to the rental and told the guy in there the problem, and he checked the “new battery” I had bought/refunded, and it was completely dead (like I said). He suggested I go get a new battery off the shelf. I again went through the story of how I would know if it was good or not and asked him to bring the tester and assure me the battery I bought was a “good” new battery. He tested several batteries, some with no charge, and selected one, saying this one is good, but I’d put it on a trickle charger when you get home. Unsatisfied with this answer, he offered to put it on his fast charger to assure me it was good. He did. I bought my second “new battery” from Home Depot in less than an hour and two trips, installing and uninstalling twice. I received no assistance from a rude fat guy who worked in electrical, and 4 vendors offered no assistance or offered to find someone who could/would assist me. The cashier was of no help and then accused me of bringing in another battery for a refund without investigating. The rental shop guy was of some assistance but left dead batteries on the shelf for some other poor patron to purchase. The second “new battery” I bought required a charge before it would meet the specifications. I demanded to speak to a manager. Stacy, an assistant manager, listened to my tale of a horror visit to your Home Depot, and the conclusion said, I can’t control the vendors as they don’t work for us. Stacy didn’t say, I’m sorry the fat guy in the electrical department was rude and unprofessional; I’m sorry about your problems, multiple trips, horrible service, time, money, and aggravation; sorry the cashier thought you were ripping us off with another return; we shouldn’t leave defective batteries on the shelf for others to buy……… She said, ”I can’t control the vendors.” I have 5 receipts from the multiple trips, purchases, and returns, all dated today starting at 8:58 am and ending at 9:57 am I’m one very unhappy customer and plan on sharing my experience with everyone I encounter.

There Orange Park store has a friendly atmosphere and clean with stocked shelves I seen every employee working hard in there as I look for those things as I am a business owner

It was very tepid outside when I decided to make the pilgrimage to the Oasis that is the home depot. The staff were all so accommodating and thoughtful. They allowed me browse through the entire store, even though I wore nothing more than my trusty loincloth. One of the more empathetic associates even carried the train from the aforementioned cloth of my loins, which normally drags behind for dramatic effect. I will, most assuredly make a return visit and purchase many, many more items. Thank you, Mr. Home Depot!

I bought a refrigerator and waiting for scheduled delivery

Bought an Upright Freezer two days ago. The sales Rep. was Professional, friendly, Informative, and Polite. Answered all my questions and concerns, and made sure I was happy before getting out of the store. Explained both the store policy and Warranties.

This was a pleasure tonight. I went to one HD an purchase a lawn mow, I unexpectedly purchased the none self propelled, I came back they didn’t have in store, the young lady called another store checked they had it she had them pull it and had it at the register, there I meet the second young lady that just finished my day with some award winning service at the wells rd location! Well rd Lauren you have a reasserting this young lady!!!

Even buying a can of Red Bull is fun at this store. 😄

I am always happy to shop at The Home Depot on Wells Rd since moving to the area in 2020. They have great customer service and always point me in the right direction for all my needs whether it is for gardening, appliances, painting, tools, etc., the personnel here are always friendly and helpful.

Paul was very knowledgeable and patient. He made it a great experience. I hope the refrigerator is as good as my purchase experience.