#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(850)636-3102
Tool & Truck Rental(850)636-3108
Store Hours
Mon-Wed: 6:00am - 10:00pm
Thu: 6:00am - 8:00pm
Fri: 6:00am - 10:00pm
Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
11500 Panama City Beach Pkwy
Panama City, FL 32407
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.7 out of 480 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (480)
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Showing 1-30 of 480 reviews
Incredible Customer Service in Flooring Department
Tiffany Tillerson helped me order cellular shades for my whole house. It required many steps and communications. She was patient, professional, and kind. I am very grateful.
by
    • Recommended
    Excellent Customer service
    Jessica was eager to help and very knowledgeable.
    by
      • Recommended
      Great customer service
      We went to the Panama City Home Depot for a new refrigerator, washer, dryer and two pedestals. We received great service from Jessica finding what we wanted. All the products were in stock and delivery was able to be done in 3 days! That’s amazing!!! And the 3 main items were on sale!
      by
        • Recommended
        Great Service
        Knowledgeable staff and very comfortable spending large amounts for appliances.
        by
          • Recommended
          A Trusted Source!
          As a contractor it is nice that you can always count on Home Depot, and it doesn’t matter which zip code, you can always count on Home Depot to have what you or your crews needs. Thank you Home Depot!!
          by
            • Recommended
            Best store in town!
            Most down to earth and helpful folks at this store. In a time when everyone is stressed and tired its nice to have people that are willing and wanting to help you in any way they can. Been a shopper at this store for a few years.
            by
              Great store and staff
              Always has what we need; staff is very friendly, knowledgeable and helpful. Clean store and well stocked.
              by
                disorganized and nasty shelving - merchandise fallen down, not fronted on shelves, can't find what you're looking for
                shelving in aisles need to be removed and a THOROUGH clean between the walking aisles - the back - to - back shelving. there is so much merchandise fallen down the back of the shelves, to shelves below or to the floor. dirty and nasty. ORGANIZE THE MERCHANDISE WHEN YOU DO THIS AS I SELDOM FIND WHAT I AM LOOKING FOR IN THE PLACE IT IS SUPPOSED TO BE!!!!! WHY AREN'T STORE EMPLOYEES REACHING WAY BACK AND ORGANIZING THE WHOLE SHELF AND NOT JUST THE FRONTED ITEMS???? They're too busy chatting among themselves or hanging out in the breakroom....
                by
                  Came in to return an item after losing my receipt.
                  Steve, the Asst Store Manager and his two wonderful Customer Service Reps, Ashlie & Abbie went the extra mile to help me, even though the problem was my own fault.
                  by
                    • Recommended
                    Excellent service and selection
                    I was looking for a cordless hedge trimmer and a staff member greeted me, showed me all the offerings, and was extremely helpful.
                    by
                      • Recommended
                      Refrigerator purchase
                      We purchased a refrigerator from Amanda in the appliance department. She was very knowledgeable about the product and was very helpful setting up delivery and friendly during the check-out process.
                      by
                        • Recommended
                        Great customer service and always stocked
                        This Home Depot is the best.. The associates are always friendly and willing to help you walking you to the products. Giving you information you may need on products and suggesting other products that may fit in your needs. 5 ⭐️
                        by
                          • Recommended
                          The stores can be a bit overwhelming but if you have a good patience all goes well
                          Home Depot is very busy in the mornings will call pick up was not ready at suggested time but the employees were doing their best to get me loaded up with the services that I needed.
                          by
                            • Recommended
                            Store is great. Large delivery is terrible
                            I purchased $1100 in wood plank flooring. Paid $79 for only option delivery which meant All boxes were unloaded outside of front door. Delivery guys would not go 5 more steps and place inside townhome. They need a new delivery company. On a good note, purchased 2 doors and frame and different delivery man happily brought inside My townhome.
                            by
                              • Recommended
                              Very friendly and helpful.
                              I've been shopping at this location for about 7 years now and as a small business owner I've never had any real issues with getting the materials I need to keep things moving. The employee's are always willing to do their best.
                              by
                                • Recommended
                                Horrible customer service!
                                If you would like to be blamed as a customer for the employees mistakes... Definitely go here! The cashier's are rude and the female "manager" is the worst of all! For a company that's core value is to do what is right for the customer, they should send this set of employees back through training, and just simple manners courses
                                by
                                  False advertising
                                  I bought 15 bags of insulation and was supposed to get blowe free but I was charged.
                                  by
                                    Making Strides to make it better
                                    We have become inured to poor service and a laissez-faire attitude when shopping the big box stores. PCB, FL Home Depot was a refreshing change. Wendi Bassett showed a can-do and caring attitude in putting together an order for me for 5 doors that my contractor had picked out. Her professionalism was exemplary and laudable. It is also rare to find these days as we drift into complacency. Customer service will always reign and in this case secured an over $10k order for HD that might have gone to a competitor if the decision were based on price alone. Kudos to Wendi and the staff at HD PCB, FL
                                    by
                                      • Recommended
                                      Hannah Huebner Sales Person Appliances
                                      Ms. Huebner is the best and most pleasant sales person in any of your stores. She is an expert in appliances and has a wonderful personality for dealing with the public. She made us feel welcome, and wanted at the store. Thank you Hannah
                                      by
                                        • Recommended
                                        Cashier
                                        Nancy was very helpful during the checkout process. She went out of her way to make sure I didn't need anything else and found everything easily.
                                        by
                                          • Recommended
                                          Good store.
                                          I wish those prices for all those materials could be lower, but I know that these guys (all stuff members) work hard! And I appreciate to all that they are doing
                                          by
                                            • Recommended
                                            Employees in mill works dept were excellent!
                                            Wendi and Mike were excellent at solving the issue I had with the missing special order door.
                                            by
                                              • Recommended
                                              Great Shopping Experience!
                                              We bought a Hotpoint washer and dryer at a Great Price from a wonderful Sales lady, Cindi White, who went out of her way to help us with ALL our needs and questions!
                                              by
                                                • Recommended
                                                Friendly and Helpful Staff
                                                I purchased various vegetable plants for my garden while I was there. Georgette was my cashier. She was very friendly and helpful. She was able to answer all my questions.
                                                by
                                                  • Recommended
                                                  The Best
                                                  Paul Wright you can find him in the paint department
                                                  by
                                                    • Recommended
                                                    My Home Depot
                                                    When I need something and need a quick Home Depot's where I go quick fast and they usually have everything salute Home Depot...
                                                    by
                                                      • Recommended
                                                      Great people
                                                      Everyone at this store was so helpful and professional compared to the 1 I usually shop at in Nashville Tn. 37203
                                                      by
                                                        • Recommended
                                                        The Best
                                                        BEST CUSTOMER SERVICE ANYWHERE !
                                                        by
                                                          • Recommended
                                                          My favorite store
                                                          I'm a homeowner. And go to the Home Depot about every other day purchase something. The employees are very friendly very knowledgeable. I buy all my home improvement items from the Home Depot
                                                          by
                                                            • Recommended
                                                            Great customer experience
                                                            We had such a wonderful shopping experience today. Bobby was extremely helpful and went above and beyond to help us find everything we needed. He even got a children’s activity kit for my daughter. We can’t wait to shop again!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 480 reviews

                                                              Nearby Stores

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                                                              409 23rd St East

                                                              Panama City, FL 32405

                                                              11.12 mi

                                                              Pro Service Desk

                                                              (850)913-3562

                                                              Mon-Wed: 6:00am - 10:00pm

                                                              Thu: 6:00am - 8:00pm

                                                              Fri: 6:00am - 10:00pm

                                                              Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              4385 Commons Dr West

                                                              Destin, FL 32541

                                                              39.73 mi

                                                              Tool & Truck Rental

                                                              (850)654-6408

                                                              Pro Service Desk

                                                              (850)654-6402

                                                              Mon-Wed: 6:00am - 10:00pm

                                                              Thu: 6:00am - 8:00pm

                                                              Fri: 6:00am - 10:00pm

                                                              Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm