Reviews for Parsippany #977

I was in the middle of a bathroom remodeling and this was a one stop shop where i found everything I needed and the staff was very helpful and friendly. My first request was what is available in stock and they did it! Help me find items that i liked and were available. It all took less than 2 hours. Thank you Parsippany Home Depot crew for doing a great job I highly appreciate. You rock!

THE YOUNG MAN WHO HELPED ME WAS JUST AS INDUSTRIOUS AND HELPFUL AS IN PINEBROOK

Self-Checkout was the only option available. I should not be doing the work of employees if I'm not getting paid for it

Purchased opener Maria the best

I went in for weed killer. Virgina told me that there was a special deal on this product. She made sure I got the free product that came with it. My shopping experience (and really my day) was pleasant because of her. Shoutout to Virginia!

Home Depot has seen many changes in management since its opening in Parsippany. The store seems disorganized, cash registers are never open. credit card machines don't scan cards properly, customer service skills require coaching.

This old guy at the shower heads area is so unhappy that he seems to hate it when customers walk by.

Recently went to buy/pick out a new front door and Tre'sha was a gem! She was fantastic at helping me design my door, she had a great sense of my style and what I was looking to do. She also went the extra mile to help me match the paint color of my door so I could paint my window shutters to match! Not only was she friendly, she's knowledgeable and great at what she does! She's become my go to person!

These people in this store are so disorganized where a item the home depot online found my item and said I could pick up same day to the store claiming they didn't have it to another phone message saying it would be delivered 2 days later. I get to the store and get such a hassle wanting to take said item when I was promised to be picked up. After 10 minutes they cancel my order and resell it to me. Never again will I buy anything from this horrible location again

Giselle is extraordinary, smart, dedicated and such a pleasant person. She got my concern resolved , and did it all professionally and with a smile!

The store is fine but on more than one occasion I have been there and they have only one register open. Best way to drive customers away is to make them stand 10 people deep. The cashier was taking a lot of grief from customers still no management in sight to help

great store and amazing customer service

I needed something for my grill and got it

My wife and I placed a huge order ($4500). The Home Depot canceled the order. A week went by No one got back to me about the canceled order. I was waiting and so were my contractors. I called customer service and found out it was canceled. The Home Depot customer service called me to check on my items the next day so I had to drive down there to check my order. The associate looked at the order and said you can accept it at your home there tomorrow. Next day , I received a call to say the order would not be coming in due to times missing. (hello... she checked my order the previous day and said all is good!! ) Then she said I have to pay extra for the delivery fee on top of the $79 delivery fee that I paid while placing the order in the beginning. According to them, my order was simply too big. They promised that It would be there the next day. Next day, they delivered only 1 item and said the rest of the items did not fit on the Home Depot truck and they have to order a special flat delivery truck that would be needed and I had to pay extra again. Meanwhile the truck that came to deliver that 1 item was a flat open truck!!! I'm still waiting for my order. I'm really frustrated. Can someone please contact me? Im going to Pine Brook Home Depot for all of my supplies. Stay away from Parsippany. They are hopeless.

First time doing a railing project and the lumber staff was great! Knowledgeable and helpful. Thanks!

I been helped in a professional way and the employee was very nice .

Rosa, at self checkout has changed. She use to be a very pleasant happy cashier. now that she is working self checkout it has been a negative experience: i was in self checkout with only 4 items to scan, as i am scanning them she comes over and says "are all 4 items scanned?" - all she had to do is look at the monitor/screen to see that all 4 were scanned and did not have to say anything which was unsettling. I am a pro member and shop frequently at your home depot. why have a self checkout when someone is hovering over you and questioning if all items are scanned, just open up a cashier lane and have them scan the items for the customer. it would be a more pleasant and positive experience.

For those who is entitled to a military discount beware went there today they told me its on certain items.

Took forever to get help and check out was grossly understaffed. Almost 1 hour to make a 5 minute transaction. Middle of the day on Wednesday 4/17 with no help to order blinds and only 1 register open to ring up 3 items (no self check-outs)

Sheree was awesome to work with for kitchen design! Highly recommend using her to help design your kitchen!

If you need help in choosing the right doors for your home- see Tre’sha in Milling department! She is amazing!!! Also, any issues with purchasing or overall care- see Maria in Customer Services- what 2 amazing staff members.

The Parsippany store was the only store of the four that I go to that had the chest freezer that I was looking for. Everyone who works there was friendly and helpful.

Dear Parsippany New Jersey Home Depot Staff, I am writing this letter to express my sincere gratitude for the exceptional service I received at your store recently. From the moment I walked in, I was greeted with a warm and friendly smile. Everywhere I stepped I was offered help. The staff member who assisted me, Rebecca, was incredibly knowledgeable and helpful. She went above and beyond to ensure that I found everything I needed and that I understood how to use the product I was going to purchase. She helped me load my Ryobi miter saw in the cart and helped me with a promotional issue I was having at checkout. I came back to the store the next day to discuss a promotion that I couldn't get the day before with the miter saw. Again, Rebecca helped me and directed me to talk to the Manager Mel. Before, I spoke to Mel, I spoke to Berlice. I was very frustrated when I first saw him, but he was incredibly patient and understanding. He took the time to listen to my concerns and to investigate the issue thoroughly. Mel came and quickly identified the root of the problem and provided me with a clear and concise explanation of what had happened. He worked diligently to find a solution that met my needs. I was very impressed by his professionalism and his commitment to customer service. He went above and beyond to help me resolve my issue, and I am very grateful for his assistance. I am also writing to express my sincere gratitude for his help in resolving the issue I was experiencing. Thank you again Rebecca, Berlice, Mel and Gisella for all your help. I am very appreciative of your time and effort. Sincerely, Jill H.

Never a bad shopping experience. Store is in order. Staff is extremely friendly. Helpful. Never have to search for someone to ask a question. They ask if you need help as your walking by or in an isle searching.

Recently found what we were looking for and got great service. Store was a bit quiet but under this circumstance we understood and hope things will getting better and hope Home Depot will be heading up to the good way. Sincerely wish the business all the best

This store is near my office and I sometimes stop by. I find the location relatively convenient, and the layout of the store is compact and easy to navigate. The staff are always friendly and knowledgeable.

Bare shelves, understocked items, sloppy shelves, stupid workers, no help in the isles, angry, vengeful, bitter managers, all around failure. Almost 60 yr contractor. Never so bad as this parsippany store.

I spent hrs putting together custom windows and doors. Staff was patient and very friendly, I can't wait till its delivered.

The staff was really friendly, helpful, knowledgeable. Sheree Rivera, Maria Grosskopf and Patrick Richardson sat with us for hours and days to ensure our custom order was handled correctly. Thanks guys!

Many knowledgeable associates to assist you in finding what you want or telling you what you need.