Reviews for Poplar Midtown #8916

Great location and very convenient for me since I live downtown. The only problem I have with coming there is that sometimes people hang out in the parking lot waiting for customers to come out of the store, or get out of their cars and then "hit them up" for money. They are begging and always have some kind of story, but since I live here I know that it is usually to support a drug or alcohol habit. Sometimes the store employees will run them off.

Ii can always have a good experience when shopping here,friendly staff,very courteous and always ready to assist,and yes your store is always clean as i shop there monthly,sometimes more often,my community appreciates Home Depot in Midtown.

I have verbally complained and give written notice to the ridiculous parking mess at this store. I have been block-in a designated parking spot by inconsiderate "contractors" who think they own the parking lot. I have seen upset customers almost come to blows before. Management does nothing to correct this awful situation.

With employee assistance, I was able to locate the item I needed in record time!

This is an outstanding Home Depot store. The customer service is excellent. When I had trouble with a washing machine that I recently bought at this Home Depot, they stood behind the product they had sold me and replaced it. I also like shopping at this store because I'm able to find a friendly employee to help me if I'm looking for something I can't find.

Great neighborhood store. It does not have as big a selection as some of the bigger stores, but I use this one almost 100% of the time. The staff is always friendly and helpful. Everyone gets to know you as a person, not just a customer if you go in there a lot like I do. I highly recommend this store to people who live nearby.

Good features: Store was clean, supervisor at sales desk was helpful . Problems: I went to buy a gas grill on memorial day weekend. Clerks hard to come by and not very knowledgeable or prompt. We found the right model eventually out front of the store. Checkout was slow and somewhat unpleasant. The grill was delivered to my home filthy inside, presumably for sitting for weeks outdoors somewhere. grime in bottom cabinet, leaves, spiders, and especially a lot of dirt in side burner space. Entirely unnecessary it seems to me.

The personnel at the store are very helpful and the store is very convenient for Midtowners. Easy to find things.

Needed Some Fertilizer to help my Blueberries, The store employee new exactly what I needed. The fertilizer was for azaleas, in the same family as blueberries? who would have know?

Of all the good experiences I have had at HD this was absolutely the worst! On 5/5/17 at approximately 11 am the store was full of shoppers. There was only the Pro check out and self check out open. Shoppers were lined up 5 and 6 deep with only 2 check out stations open. The management must have been totally oblivious to what what was going on. Employees were just standing around because they either were not cashiers or they just didn't care. This went on for at least 10 or more minutes and shoppers were getting very upset. Wake up HD management and employees! When the store is full of shoppers and only 2 checkout stations are open then somebody needs to get on the ball. If this was exemplary of customer service then HD totally failed. No one was watching out for the shopper. However I was able to find all the products I needed. Getting out of the store was a whole different unpleasant experience.

Knowing that I was not the only person in the store it took over 20 minutes for an associate in plumbing to help me with my needs. The associate was paged once. It took way way too long to get some help. I don't know if it was indifference or the associate simply did not hear the page. Regardless if someone was paying attention maybe it would not have taken so long to get the needed help.

The employees are a reflection of the management. If i can, I will not be going back to this store. I usually shop at the Truse Store. I will continue going to Truse!!!! I spent over an hour trying to find items that did not have a location in the computer. Employees that question that product even exists. ( Had to pull the item up on my phone to prove it to them) Then to be told.....I don't know where it is. Aisles blocked so you could not get down them. At one time, four aisles, one forklift. You folks lost out on a couple of hundred dollars because I could not get down them. And this was not for just a few minutes. I was in that store for over an hour. I had to educate a customer in the garden area about some plants because the garden employees did not have a clue. In the end I finally found a very nice employee help me find an item that no one else knew where it was. The cashier was also very nice. I wish I had gotten their names as they helped me with my frustration of this store. And just to let you know, I spent over $300 on this visit. Since I could not get help or get down aisles, that money I didn't spend here goes to Truse. I hope you are proud store manager.

I'm usually satisfied when I shop at this location. Although sometimes there isn't enough help in the gardening area, causing me to wait for long periods before I get heavy lifting assistance.

I normally shop at the southaven store because it's closer but considering the difference in the service that I recieved if all associates are like Jamie Davis flooring specialist Poplar will be my go to store

This was and easy in and out for me. The store needs to put more emphasis on cleanliness. It is not bad but Lowes seem to put emphasis on cleanliness than this HD. That won't stop me from buying there. I just feel it could be better. Associates for the most part good and helpful. Assistance was not required this trip.

I found what I needed and it didn't take me long to do it.

This location is great to shop in, especially for customers like me who are not in the construction/design business. Employees are friendly, helpful and informative. Ms Freddie Hobbs at this location is a huge asset!

The cashier Arthur R Pruitt was very rude and unprofessional

Great experience at Home Depot thanks to associate Justice Stokes. Knowledgeable, friendly and fast.

Have had a very pleasant experience both times I have visited this store. The employees are very kind and helpful. They are always able to answer my questions and give advice. Last visit the gentleman at the paint department even brought me a cart simply because he noticed I had a very too many items to hold. It was a kind and surprising gesture.

I love the location and everyone is so nice

Customer service was great there ! Ask for Maxi Shields at this location she is very helpful !

Friendly employeesand pretty knowledgeable too.Just great location to shop!

Friendly store with a excellent selection of merchandise at a moderate price.

Store is close to home and work. I can shop on lunch break. I did get assistance in what I was looking for. store was clean. some employees were friendly and some not. I am satisfied with the product and that's what was important to me. I understand some people have bad attitudes and days. I will still shop there.

A nice store. Not as large as the other three buy cordial employees and a generally good selection of products makes it special to me.

If you are interested in getting service from a sales associate, go somewhere else.

Customer Service is always great.

The store is always clean and the employees never fail to be helpful and friendly

The employees along with management need training in customer service it is terrible