Reviews for Powder Springs #6940

I literally just left this home depot that is about 15 minutes from my home and I would like to share my experience. When I walked in, I had no idea where I was going until I saw a very readable sign that said lumber. I couldn't initially see an employee but once I walked around I found 2. They really helped me find what I was looking for & load the product onto my vehicle. They also guided me into strapping it down, making it immobile... which was a great help. The cashier, Tiff was very helpful in helping me open the straps, which wasn't very expensive. The board (16.p/2boards) wasn't that expensive & it has a gloss top. I'm going to make a skate floor, how about that?

It’s okay for customers to purchase a grill on the front entrance that are subpar, but manager refuses to sell a grill on the display bc it’s not allowed by the vendor. I asked the front desk cashier and the manager why is it okay to sell damaged, Rusty grills outside to a customer rather than have the customer purchase a grill on display on the floor..manager said it’s bc of the vendor standards. So I have to return tomo and pick a grill that will be built tonight, so I’m inconvenienced bc of the vendor. Why have grills for sale that are not in top condition??? Why not take a grill from outside and move it inside over night and then place the grill the assembler will build and put it on display. Needless to say not my first bad experience at this HD. Def spending my money somewhere else.

Great shopping experience especially with ordering on line, my order being ready so quickly and the checkout process. Loading my order in the car by your staff was great as well. Great service at the pick up counter!

Excellent Customer Service.

I went into home depot looking for a specific toilet. Mrs. Kim D. was the associate assigned to the area. When I say this lady gave me great service. I cant think of enough adjectives to describes the exceptional service rendered to a stranger. She went above and beyond assisting me with purchasing the right unit to fit my home. She was also took the time to explain parts in a way that any woman would appreciate. Kudos to Mrs. Kim D. Powder Springs will be my go to location from this day forward.

Can't find help quick enough. The individuals that work at the Phone sales desk are horrible at customer service! Horrible!!!!!!!

Employees greet you and always ask to help you and are Ready to show you where items are located

Staff appeared to be done with their shift before they closed despite several customers being present. Took 4 requests for help before anyone showed up at paint department (me and another women waited at least 20 mins). The lady that finally showed up was super sweet which is the only reason I am giving 2 stars. Managers - take advantage of your good employees while the others sit around and do nothing will result in a loss of the good employees

I’ve found that the associates are always helpful with product knowledge and if they can’t help personally, they will get someone who can assist.

Tristan and the entire curb side team does a excellent job.

Friendly knowledgeable employees. Clean store always stocked. Garden 🪴 has beautiful selection

I provide handyman services. Have been in most Home Depot’s in and around Atlanta. The Powder Springs store always seems to have inventory to have inventory when other stores do not. Plus it’s always clean with helpful staff available.

Attempted to pick up/rent a flatbed truck after previously reserving it. I spent 2.5 hours trying to process through the "Clear" application. Not only did I not get the truck, I lost time that I could have been working on the project. Needless to say, the project was not completed because that experience cost the project to be pushed back, i.e., the morning was shot. Ended up renting a truck from Enterprise that took less than 15 minutes to process.

I waited 45 minutes to get help in the Mill department. They announced over the intercom that someone needed help in the Mill department 3 times before I received help. Kait came by and helped me out. Kait found the storm doors that I was looking for and helped me get them to the front checkout. I would rate her as A+

My husband wanted to paint the garage floor, he needed assistance on what paint to buy as well as supplies. The Behr representative happen to be there and gave him great advice on what product to buy and gave him tips on how to prep the floor. The Home Depot associate was extremely helpful and knew what type of supplies my husband needed to purchase for the project. The garage floor project was a success!

This store is crap!! It’s so cluttered and messy that you can’t manuver a shopping cary around. The lumber is all warped and unusable plus they are always out of normal items.

He went above and beyond to carefully listen to me describe a problem I needed a solution for. He found just what I needed. Problem solved for under $15!

The staff here in Powder Springs are always helpful and friendly!

On a trip to this location, I found a number of associate who could not answer my questions and/ or seemed they could care less about helping me. I did run across an associate Kari who did find time in her day to not only help me find things, but she also took the time to listen to me and answer my questions. She is a great example of a wonderful team player associate that this store needs to find more employees like and hire them as soon as possible. Thank you Kari.

Just wanted to take some time outta today to appreciate an employee, Sale cashier Vicki, for some amazing customer interaction, thanks!

The staff was so helpful and likeable. Thank you store #6940

I went to the lumber department today and met Youssef an employee that went above and beyond to help me and my sister; he is definitely an asset to your business. And at the cash register was another courteous girl, Rose. Please take note of those two wonderful employees.

I was pleased to be held by very informative staff members at the Home Depot their expert information assisted me in completing a small project for my yard.

Lacey was amazing and very helpful!

I didn't catch his name but he's tall looks hispanic with a bun. I went yesterday and he was extremely helpful, listened well, offered substitution for things I needed when I couldn't find exactly what I wanted. He was there when i needed him, it was the morning maybe around 8 or 9am. You need to hire more people like him.

Joe and Ellicia are extremely helpful. They both went above and beyond to help me this morning with purchasing lights and kitchen sink sprayer! I'm so happy.

The employees are great.

I had the best shopping experience at Home Depot at 1062 Richard Sailors Pkwy in Powder Springs today. Kim in Plumbing and Val in Hardware when above and beyond to help me with the pieces of a project I was doing. Their customer service was truly appreciated.

Great shopping experience

I came in looking for a car jack and I saw no one to ask until Deb from the Garden area ask if she could help. With a smile and the purpose of making me feel like a valued customer she walked to the other end of the store and got the job done. Not even her area and on her break!! .... I will drive by my local Home Depot to return to your store. She should train HD employees on real customer service. And she smiled and meant it...all star service. Thank you Ms. Deb