#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(401)276-7605

Rental Center

(401)276-7611

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

387 Charles St

Providence, RI 02904

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 371 reviews
91%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (371)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 371 reviews
Beautiful white toilet
I just bought this dual flush white toilet that helps safe the water consumption . It looks amazing in my bathroom and I would recommend this toilet to my friends and family. It cost me about $94.00.
by
    • Recommended
    Great plant selection. An abundance of healthy looking plant materials
    This customer chose to rate the product and not provide text.
    by
      Employees Lauren and Jay
      Lauren (male) in customer service and Jay in the paint department are the two most valuable and personable representation of the Home Depot you have in the store! They are always on point, always happy to help, and always the there when you need them! They deserve a raise! I’m a 6 day a week pro customer who has shopped at this location every single day for almost a decade.
      by
        • Recommended
        Handyman
        I found all what i need
        by
          • Recommended
          Organized & helpful store
          I came in only to buy one item & wound up buying multiple items. An associate in the bath department helped me to decide on the extra items 😉 Thank you! 😉
          by
            • Recommended
            Store is UNDERSTAFFED
            The store is understaffed. I have to wander all over to find someone to help me. I’d gladly pay more for products if the staffing was increased. Corporate greed at its finest.
            by
              Always helpful
              The always have what I need and most of the staff are very knowledgeable.
              by
                No human being to check out you
                Easy enough to find what I needed however there were only self checkouts and the space to check out is very tiny so it made self service EXTREMELY cumbersome.
                by
                  Avoid at all cost
                  Charles street stores have cops looking over your shoulder employees not moving out of your way and chatting about girlfriends as the isles are blocked for fork lift activities
                  by
                    service
                    I think it's a shame that the store is 90% self check out i pay a premium price for the products and would expect someone to check me out, very sad that you are taking away jobs from the people
                    by
                      Clean and very neat
                      Love this store , it is always clean and the employees are always near by to help with any questions you may have
                      by
                        • Recommended
                        Self check out employees
                        At first, I assumed the person was just having a bad day, but every time I go to use the self check out I happen to see the same little white lady with glasses. She is a little obnoxious and rude. She’s just stares at you the whole time hovering over you like your shoplifting Mind you there’s cameras everywhere and a police officer standing right there but yet she’s acting like she’s Captain America could be A race if so She’s definitely in the wrong store. If that’s the case , this is my fourth incident with the same lady always checking my stuff saying I didn’t scan something it’s just ridiculous.
                        by
                          Paint Guy to the Rescue
                          I try to remember names, and I even asked him. Well the Paint guy was clutch! After being misdirected by a newbie and directed to the other side of the store, The Paint Guy was able to show me where a Chainsaw was and help me with the purchase. Thanks Paint Desk guy! I will swing through again because of your "take the bull by the horns" , solution solving attitude. It was great to meet you! I appreciate folks like this who are PRESENT, PREPARED, and PRECISE. The ECHO 59cc GAS POWERED CHAINSAW worked out great today! Thanks again! Then Cira with a Smile cashed me out. Pleasant Lady!
                          by
                            • Recommended
                            Cashier was rude and unfriendly
                            Arianna the cashier was rude and unfriendly - she acted like I was bothering her by bring my purchase to the cash register... however this store has some really good employees. Arianna is the exception.
                            by
                              1 found this review helpful
                              Lina @home depot Charles St providence
                              Great employee and team member. Gets the job done and very knowledgable of store items and locations.
                              by
                                Great store
                                Lina was extremely helpful and made my shipping experience a joy
                                by
                                  • Recommended
                                  I visit this location a lot however sometimes it frustrates me because lack of organization.
                                  I was waiting for 50 minutes before I was able to get something down from the overhead
                                  by
                                    • Recommended
                                    Count your items
                                    Staff rude and one was high when checking me out and forgot to put two items in the bag I actually paid for.When I returned after speaking with eh manager that day, he did not even apologize.The entire staff grumbles if you ask for help or does not care what you want
                                    by
                                      Home Depot Customer Service
                                      Customer service named Lisa was very helpful, Knowledgeable and Professional. I will recommend her to everyone.
                                      by
                                        • Recommended
                                        Service
                                        Service was great!!!
                                        by
                                          • Recommended
                                          Great exoerience
                                          The employees in this location are very friendly and very helpful. Clean store and well kept displays
                                          by
                                            • Recommended
                                            its great
                                            It is my favorite store for 20 years.
                                            by
                                              • Recommended
                                              Easy to navigate
                                              Always have good service, today was exceptional service
                                              by
                                                • Recommended
                                                Not the store it was pre-covid
                                                Staff is unfriendly and unhelpful
                                                by
                                                  Customer service and everyone who worked from loading to unloading needs more appreciate and res[ect
                                                  IT WILL BE SHIPPED TO MY HOME ADDRESS
                                                  by
                                                    • Recommended
                                                    Rude staff
                                                    Rude staff who made customers feel like they aren’t even welcomed at this store. There are many competitors I’d be more than willing to give my money to.
                                                    by
                                                      Sweet Men
                                                      RJ and Cam walked directly up to me said hello and asked if they could help me with anything and were of greet help very sweet men and they also helped me apply for my reward points and I can't thank them enough for the clearance tote my husband loved it we will be coming back tomorrow for more.
                                                      by
                                                        Excellent Service
                                                        I am a regular Home Depot customer and have several home around the North East and shop at many Home Depot's. Juanita is the best at her JOB. I am doing a project on Gardening and I make several trips per day to Home Depot. Juanita always greets me with a WELCOME to Home and did you find everything to want. Such a welcome and always smiling.
                                                        by
                                                          • Recommended
                                                          Need better people
                                                          check the grumpy reward those kids
                                                          by
                                                            • Recommended
                                                            good kids
                                                            I saw Cam with a group of guys and he immediately stopped to say hi if i needed help with something and he wasn't sure how to cut a blind but one of the guys in the group did and they all walked together to learn together but they were busting his chops because he doesn't get it but what hit the ball out of the park was seeing the guys working together great group of kids providence is turning around
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 371 reviews

                                                              Nearby Stores

                                                              Find Another Store

                                                              100 Stone Hill Rd

                                                              Johnston, RI 02919

                                                              4.72 mi

                                                              Rental Center

                                                              (401)275-5608

                                                              Pro Service Desk

                                                              (401)275-5602

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              95 Highland Ave

                                                              Seekonk, MA 02771

                                                              5.05 mi

                                                              Rental Center

                                                              (508)336-2838

                                                              Pro Service Desk

                                                              (508)336-2832

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              1100 Newport Ave

                                                              South Attleboro, MA 02703

                                                              5.30 mi

                                                              Rental Center

                                                              (508)761-3413

                                                              Pro Service Desk

                                                              (508)761-3416

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm