Reviews for Providence #4285

The store was clean and I was able to find what I was looking for without any problem.

As a first time home-owner, I am becoming incredibly familiar with Home Depot. The availability of knowledgeable staff and the products I need are great at the Charles Street Home Depot. I've also been so inspired by their selection that I've started my first vegetable garden! Thanks!

I've been coming to this store for 4 years after buying my house. This is "my store" I feel like I'm always welcomed by the friendly staff who are always knowledgeable and willing to help. I've recently purchased a refrigerator and the appliance department really went above and beyond in helping me make this major purchase.

Garden center looks great.,,,thanks for moving the hoses out of the way. The flower ladies were great!

Unfortunately the wrong product was shipped to the store. Fortunately I suggested that we inspect what was in the seal box before I brought it home. I was suppose to get one piece of Picture Frame molding, and what was in the box was 2 different moldings, one painted, one not, taped to each other. I guess the person who picked my order couldn't find what I wanted, so he/she put in what they thought would work. Gina was so nice to get me a chair and Lori got me some cold water because it took about 1/2 hour to contact the shipping store, and do all the paper work to refund, and re-order. Thank you Gina and Lori. You made my day!

STOP TALKING TO YOUR CO WORKERS AND STARRING AT CUSTOMERS WHO ARE WAITING IN LINE AND HELP THEM!!!!!!! CUSTOMER SERVICE!!!!??????????

The Store Associate Reuben was an Excellent Paint Associate and extremely knowledgeable of the products I was looking for and shared some innovative ideas on products I was not familiar with. He is a great asset to the Paint Department and Home Depot.

My trip to Home Depot became a breeze. I needed to buy some paint for my home and a store associate helped me find the color I was looking for. Thank you!

Nice helpful employees. We were able to purchase what we needed easily and quickly/

Aisles were a bit cluttered with displays and ladders which made passage with other shoppers a little challenging but understandable as stock was being replaced.

I rented a lawn aerator. The clerk was very knowledgeable about the machine and the machine itself worked as expected. Great place to rent tools and equipment.

Its a good store, I don't think there is anything that really stands out.

I went in looking for ring shank nails. Very easy to find in Hardware section. Everything clearly labeled with a sample of the nail available.

The customer service I received from Lori at the returns/customer center was outstanding. I could not find a patio umbrella that was on the Home Depot website. The website indicated it was at the Providence, RI store which is not the closest store to me. I was frustrated and walked over to the desk for assistance. She looked it up on the website and the walked me over to the umbrella. She took it out of the location it was in, oened the box to make sure I was satisfied with the color - and then walked me over to the umbrella display to show me the solar lighting that was included with the umbrella. The display was quite a distance from where the actual umbrellas resided. I don't think I have ever received as much personal attention by a store associate. It is obvious that Lori loves her job, Home Depot and her customers. Bravo!

Needed help in appliances to purchase a gas range. No one around to help. Needed help with tread guards in flooring. Associate paged 3 times over 15 minutes and never came to help. I went in to spend $500 dollars. Left with nothing. Spent the $500 at Atomic Appliances.

The outside entrance to the Garden Shop was closed, so we (74 yr. old neighbor, and I) had to walk all the way around to look for some flowers and seeds. I couldn't find the seeds I saw online, and the Miracle Grow Seed jug was dusty/dirty/old. My feet got sore from the concrete floors, and my neighbors leg was sore too, so we went to the courtesy counter associate who had to call the Garden associate. He brought up the seeds I was looking for. What happened to the Proven Winner plants you offered last year? My neighbor didn't buy anything because you only had $10 flats of marigolds.

I miss Lori at the Courtesy Counter. I brought my neighbor with me to show him your flowers. He wanted so yellow flowers that would last all summer to put in a raised bed around his driveway wall. I got him to purchase the top soil from you last week. He is 74 and has a bad leg, and I am a disabled veteran with sore feet and back. I can not tell you how much having benches/ chairs around for people to rest would really help us get around the store better and be we would be willing and able to purchase more things. We had to walk all the way around because the Garden Door was closed (I guess because of the weather) We looked at the "slim pickings" of marigold plants, and I wanted to pick up Hummingbird/butterfly seeds that I saw on line (Pennington) , but I only found the Miracle Grow jug (it looked old because it had a lot of dust on it). I had to pick up my online order and mentioned that I wanted the other seeds I saw online. After waiting about 5 minutes the gentleman brought two different bags of seeds. The one I got was much cheaper than the other Miracle Grow seeds. I only wish you had a better selection of marigold plants (we only saw flats that cost $10. My neighbor didn't want to pay that much. We are going to share the seeds that I bought today.

I had no idea what I was doing, but Don from appliances absolutely nailed it. Got us what we wanted, delivered when we wanted it. Grade A Experience, would go there again if we needed more stuff.

The Providence Home Depot #4285 is much needed in the Providence area. The store is pretty well stocked and the associates are very helpful. This store has saved me time and money in that I no longer have to go to Seekonk or Attleboro, MA for general supplies.

I am a disabled Veteran with breathing and back problems. I would really like to be able to walk around your store if you would provide benches or chairs around the store so I could rest for a few minutes. Walking on concrete hurts my feet, legs, and back. I find that if I have to even wait 15 minutes to checkout that my back hurts so bad that I can hardly walk. Just a suggestion.

I feel very welcome when I visit Home Depot on Charles Street in Providence, especially because of the cashiers at the commercial 1 and 2 checkouts. Marie, lori, nicole, thank you. you are very friendly and professional.

I love Home Depot. I was very disappointed that you didn't have Asparagus Seed, and the few Petunia's have root growing out the bottom of the containers. I had to wait over 20 minutes to checkout because the person in front of me was worried about the total, and the scanner didn't work right the first time her top soil was scanned. I am a disabled veteran, and I have a bad back. I was in so much pain having to stand and wait. I wish there was a way to order flowers online to be picked up at the store.

I'm installing carpet squares and needed some pointers to make the process easier. HOME DEPOT associates are always willing and available to answer questions I had. They directed me to what supplies I needed. Quality products to do a quality job. Thanks HOME DEPOT!

Went to get more paint, the associate was quick to help. I also needed help finding a good paint brush, he was so nice & explained how to maintain the brush as well.

The cashiers were helpful and friendly The store was clean and organize

Great store good prices helpful employees and everything i need in stock I'm happy with the products I bought

my purchase experience was very exiting. the associate who helped in making my selection was very helpful. it took a while to get an associate to help in the collating/checkout items purchased. i was given a pleasant service when he eventually arrived to assist me.

I prefer Home Depot over Lowes. I do most of my shopping online, and Lowes online service is terrible. There use to be an associate by the name of Lori who worked at the Courtesy Counter. She was so helpful, friendly, and professional. I haven't seen her in a while, and to be honest the people that I encountered today were terrible. Bring back Lori please. I waited about 7 minutes while an associate told stories to another customer instead of processing her pick up order. Then I had to wait over 20 minutes for my order to be brought to the Courtesy Counter. Then when I asked to be given the Military Discount, I was told that they had to return the items, and then check me out again, and that was after waiting for the person handling my order waited 5 minutes to ask another associate how to do it. I had a friend who brought her truck, and I couldn't make her wait any longer so I didn't get the discount.. Then I had to wait another 5 minutes for help loading the truck. Several of the bags had been broken so I had to wait for someone to bring out other bags. Not my best day at your store.

Lori who helped me apply for a credit card at the customer service desk was wonderful - extremely helpful and pleasant. Flo assisted in getting my purchases to my car and loading them. He was very pleasant and helpful as well. All were very polite. It was a great experience.

This store's associates were very friendly and helpful when we visited, searched for products and purchased merchandise. In fact, they were much friendlier than the two Home Depot stores I frequent in NJ. I don't know why folks say New Englanders are not friendly. If I lived in RI, this store would be my go to place for hardware and appliances. Also, the store was super clean, well organized and easy to maneuver. Keep up the good work Providence!!!