#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(775)851-6342

Rental Center

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

6590 S Virginia St

Reno, NV 89511

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 333 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (333)
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Showing 1-30 of 333 reviews
Great customer service
I came in to get a section of three-quarter liquid tight and I wasn’t sure if they had the section I needed and Krystil was extremely helpful And quick
by
    • Recommended
    Great staff!!!
    Thanks again LEVI, JOCELYN AND JEN!!! You are all rockstars!!!
    by
      • Recommended
      1 found this review helpful
      Easy to find help
      I bought a gas grill today that was on the floor with many other high end grills. It’s being delivered tomorrow fully assembled and the salesman and checker could not have been more helpful. A pleasure to shop there.
      by
        • Recommended
        1 found this review helpful
        Excellent people working there
        My husband and i went to this store to buy new appliances as we are moving to our new home, Marquis has been very patient and helpful in assisting us with our needs and even took time to explain to us savings and stuff
        by
          • Recommended
          1 found this review helpful
          Beautiful garden department
          Most days the cashier is grate. He is well versed on inventory and very patient with the not so focused patrons. I don't think I've ever made it past with out a well timed greeting
          by
            • Recommended
            1 found this review helpful
            Great store, but could be better.
            I asked a custom vynil cut of 54 in in length. However, I got almost a foot more. Big different in the end price. So make sure to watch them as the cut stuff for you.
            by
              See LLUVIA for excellent customer service.
              I needed to return Ryobi tool boxes, the stacking, interlocking ones. I had just purchased it last week, but the item is too difficult to use, so I went back to The Home Depot to return it. LLUVIA did everything right. She: greeted me, smiled, asked home could she help me, was not distracted during the transaction, sincerely listened, used full sentences, had eye contact, worked fast, knew how to do her job w/o needing to ask for help!! What a refreshing employee!!!
              by
                • Recommended
                1 found this review helpful
                Amazing customer service!
                I was a little intimidated to go into the Home Depot because I needed help but didn’t know where to even start and I was nervous about feeling stupid. Luy came up to me and he was so kind! He helped me get everything I needed to complete my project and was so patient helping me find the right things. I am so grateful you hire exceptional people like him. I’ll be excited to ship here again for sure!
                by
                  • Recommended
                  Employee Fernando
                  Fernando did a great job. Very engaging and eager to help
                  by
                    Excellent Customer Service
                    Went to get flood barriers. This store didn’t have the other size. Bought 10’ sections at this store. Employee Alejandro called Dalmonte Store they had the other size and had them hold while I drove over there!!!
                    by
                      • Recommended
                      Bad service
                      Went into this store looking for husky sae/mm nut drivers. Home Depot app says they have them in stock, after 1 1/2 hrs I just gave up on the employees pawning me off on to other employees and making me do a wild goose chase. No one in the world wants to work or help people any more.
                      by
                        Nice customer serivce
                        The store is neat staff friendly
                        by
                          • Recommended
                          There are a bunch of other Home Depot’s in town, go to one of them
                          Might I recommend steamboat Home Depot? Or Northtown? A number of the employees here definitely do not like their job and do not feel that it is necessary to fool anyone over thinking they do.
                          by
                            Courteous, well-stocked, easy out with products, cash registers clerks, very accommodating
                            When I purchase a product, I have no worries that the project is going to be the right, strong efficient and lasting for the jobs that I do I’m a bricklayer and I tile setter. I am a mason basically and I do a lot of ordering from you for I also ordered from Basalite who is your distributor? Who is your manufacturer where I live if that doesn’t tell you that I like your service and the ease in which to get the product and I can save it more your number one. Thank you.
                            by
                              • Recommended
                              Corazon is a living angel
                              If you are checking out, corazon will treat you like royalty.
                              by
                                • Recommended
                                Excellent Team of helpful employees.
                                This is not my home store, but I darn sure wish it was. Jason at the customer service counter was very helpful. I found everything I need with some help from the team here.
                                by
                                  • Recommended
                                  Appliance Department employees are knowledgeable and helpful
                                  Shout out to Rory Block and Nancy Scott. Both of them have been a great help to me while remodeling my kitchen. Thanks a million!
                                  by
                                    • Recommended
                                    nothing special about shopping here
                                    nothing special about this store; sometimes its dirty, sometimes its clean. the employees are just going about their business and only help if you ask (which is fine with me). but the worst part about this store are the customers: half wander around as if they are the only souls on the face of the earth; the other half are trades people who are typically cheap, lazy, cheap, whiney and cheap (only they seem to be worse at this store). it must be the neighborhood.
                                    by
                                      Great help in the Custom Door/Milling Department
                                      Mariel was super helpful and guided us through ordering a custom door for our home. She was patient and very knowledgeable. We will return to this store in the future. Thank you for your help, Mariel!
                                      by
                                        • Recommended
                                        Review
                                        It had what I needed and I was able to get in and out quickly.
                                        by
                                          • Recommended
                                          Bad customer service
                                          Vet Miserable cashier
                                          by
                                            Happy cashier
                                            I was impressed with Stephen the cashier. He genuinely wanted to help me with my question about planting basil. But when he realized he really didn't know the answer, he admitted it, rather than waste time. He was sweet.
                                            by
                                              • Recommended
                                              Helpful employees
                                              John had stopped on his way to his break to help me make 24 keys! He did not have to stop but he did. He was kind, personable, and extremely helpful!
                                              by
                                                Great employees
                                                I travel almost an hour and a half just to shop at this specific store. I have shopped at this store for many years and I have never been disappointed. I own my own carpentry business and I special order lots of different things for different jobs and I have never been disappointed with their customer service or product delivery.
                                                by
                                                  • Recommended
                                                  Superb service!
                                                  Employees were very helpful checking out and loading our huge flooring order.. the best service I’ve had in a long time! Shout out to Damian and Levi!
                                                  by
                                                    • Recommended
                                                    Lots of hustle @ this Home Depot!
                                                    From Damien, aka Kevin Hart, in Christmas Trees, Levi & Greg with fireplaces, Jason with check out & parking lot encounter with a transient mentally unstable man, I felt fully supported & assisted throughout my 2 hour shopping experience! Best ever…keep it up HD!
                                                    by
                                                      • Recommended
                                                      CLEAN STORE
                                                      HELPFUL STAFF AND FRIENDLY
                                                      by
                                                        Wonderful experience
                                                        Got a new gas range, great price,with delivery, installation and removal of old appliance. Friendly and clean.
                                                        by
                                                          • Recommended
                                                          I am on a first name basis with some of the employees. Very friendly.
                                                          I am on a first name basis with some of the employees. Very friendly.
                                                          by
                                                          • Verified Purchase
                                                          waxaan kaa jeclahay wax ka hooseeya. laakiin waxaan jeclahay inta badan qariibka ah, Xaaskeyga iy...
                                                          waxaan kaa jeclahay wax ka hooseeya. laakiin waxaan jeclahay inta badan qariibka ah, Xaaskeyga iyadu iima fahanto
                                                          by
                                                          • Verified Purchase
                                                          • Recommended
                                                          1 found this review helpful
                                                          Showing 1-30 of 333 reviews

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