Reviews for Riverbank #1842

I ordered French doors to be delivered to my house and twice they’ve shown up dented and damaged, which is causing great delays.

I bought this plant a few days ago and I have been to other Home Depot’s. The selection this location had was great! So many options and multiple options in the different growth stages! Even had some plants propagating so cool! Got this plant to gift away and now I’m going back to grab one for myself because of how beautiful and reasonable the price of it was! Cat and dog friendly too!

Always find what I need

Clean, organized and friendly store will definitely shop here again. The paint dept was so helpful and the gentleman in the plumbing area was helpful too! The lady at the self check out was extremely helpful with the machine.

I didn't need a whole sheet and they had what I did.

Bought a refrigerator. They promised a call to schedule delivery. Didn't happen. I got woke up out of bed REALLY early in the morning telling me they will be there in 30 minutes! I live with an 85 yo woman and my wife works nights! This is unacceptable! I will never buy anything to be delivered from them again!

Poor customer service, where employees run away from helping a customer

The staff was very helpful and accommodating.

Employees sell products to gain department kudos. Sold me a wall oven too wide and too short after salesperson said it would fit. Had to fight to get a refund which cost me to return (won’t give full refund) and now have to physically bring it back because their 3rd party pick-up won’t come back out to my home. Manager Cameron is more apologies than resolution. Carpet sales over ordered which I had to pay for. Installer brought the extras to my new home and was able to carpet 3 additional bedrooms. Horrible! I am done with Home Depot.

Bought lumber and got to the job site and found it had been used before. It was cut and had holes throughout the piece of lumber. Couldn’t do the project. Lost the job

Every time I go in like the fact that it’s clean in and outside. It’s always easy to find what I need and stuff i don’t need as well. The workers are cool and super helpful.

I was standing around waiting for employee to help me with questions I had.. very short handed..and to top it off the girl at the self checkout was soooo rude that I will drive all the way to carpenter location from now on

We had a wonderful interaction with an employee near their Christmas section. She helped us trying to find the item we were looking for. They didn’t have it in stock but she did help us look at if another store had it which they did.

The loading zone were amazing with my orders and had knowledge of what they were doing. Along with the customer service center with being flexible with my order pick ups. Great job!

The self checkout does not provide the customer service that a human provides. I miss that interaction.

Sale Specialist Allison is very knowledgeable

you can't find anyone to help you

2 employees took me to the items I was looking for. I am a senior citizen, and truly appreciate their helpfulness and pleasant manner

I DONT KNOW ALEX LAST NAME HE HELPED US COUPLE OF TIMES HE HAS AWESOME ATTITUDE HELPING CUSTOMERS. I NEEDED HELP TO CUT A WOOD AND ALEX LEFT HIS DEPARTMENT TO HELP ME SO KIND WE NEED MORE PEOPLE LIKE ALEX. IF I WAS A MANAGER OR STORE OWNER I WOULD PROMOTE A PERSON LIKE ALEX GOD BLESS PEOPLE LIKE HIM. ALEX WORKS IN FRONT CASHIER OR IN TOOL DEPARTMENT NOW. ALEX KEEP UP THE GOOD WORK WHERE EVER YOU GO 👍

Very bad customer service by Syed and Chris. Both wanted yo be left alone, they had no familiarity with the different vinyl floors and so rude and disrespected, please get some good talent or you'll continue to lose customers

Excellent employees. Always welcoming and willing to help.

I purchased a shower door on Home Depot online. Home Depot confirmed delivery however my product could not be found on the receiving docs. Jennifer went above and beyond and conducted the search and a very professional manner. Home Depot needs more people like Jennifer to do due diligence. Please thank Jennifer on my behalf. Her customer service is what’s keeping me as aJennifer went above and beyond and conducted the search and a very professional manner. Home Depot needs more people like Jennifer to do do diligence. Please thank Jennifer on my behalf. Her customer service is what’s keeping me as a loyal customer with Home Depot.

We waited over 30 minutes to have a piece of Ryobi lawn equipment unlocked to be purchased. Nobody assisted us (even though 3 people at the service desk were available). We left and went to another hardware store to make our purchase. Home Depot needs to do better. If items must be kept locked up, there needs to be a better system for assisting those who need to make a purchase.

Happy with my purchase ī

We love the paint department and the help we get

We purchased a refrigerator and delivery was super fast thank you Home Depot!! Great experience & fast services!!

I needed wire was locked up in a cabinet. Took a long time to get someone to unlock the cabinet. Then they have to bring the wire up to the register. He was so busy l did more shopping and still healdup the line to wait for my wire.

Always have what I am looking for.

We needed a freezer for our garage and bought the floor model at a huge discount. Yes it had a few dings and scratches but hey it's going in the garage right. Same warranty and runs great. No regrets.

I pay with my debit card, I didn't bring it with me, I had my receipt and the product I bought, they gave me store credit.