Reviews for SE Austin #6542

I spent two hours trying to get a will call order of wood. From 1:28 PM until 4:19 PM. If you need anything at a reasonable time go somewhere else. Not the first time this has happened either.

No one knew how to order flooring for my home

ONLY ONE STAR BECAUSE YOU CAN'T RATE NEGATIVE STARS. MAKE SURE YOU GO TO A PERSON THAT WORKS IN THAT DEPARTMENT. IF YOU ARE TAX EXEMPT, MAKE SURE THAT ACSHEATE TAKES IT OFF BEFORE THE SALE/ORDER IS DONE OR THEY WILL WASTE YOUR TIME. MADE SEVERAL TRIPS TO STRAIGHTEN OUT THIS MISTAKE AND STILL HAVEN'T RECIEVED MY PARTS! WHAT A JOKE!

Paying in the new line up is ridiculous I wrote a long negative response

I recently purchased a washer from the Home Depot at the Mueller location in Austin. My order number was H6892-679172, and the washer was scheduled for delivery to the site on 11/22/2024. Unfortunately, my experience has been extremely disappointing. When the delivery team arrived, they refused to install the machine unless I paid them an additional $75 in cash, which was clearly a bribe. This demand came even though I had already paid Home Depot for the installation as part of my purchase. I refused to comply with their unethical request, and as a result, they not only refused to install the machine but also took it back with them. I immediately contacted Home Depot's customer service for assistance, but to my surprise, they were no help in resolving the issue. This is unacceptable and unprofessional on multiple levels. I trusted Home Depot to deliver and install the washer as promised, and instead, I encountered what feels like extortion and poor customer support. I expect Home Depot to take accountability for this incident and provide a resolution promptly. I will reconsider doing business with this store in the future unless this matter is addressed. Suggestion: Please train your delivery teams to act professionally and provide better customer service support for situations like this.

Anne in the customer service department was a huge help. She processed my transaction with ease and speed. She smiled the whole time was extremely knowledgeable and helpful. Thanks to Anne, I enjoyed my most recent outing at Home Depot. I definitely will be visiting the store in the near future. Thank you.

Satisfied I’ve been treated fairly or better people are very friendly

The Home Depot #6542 is a last choice destination for any building supply needs. The store is dirty and disorganized and has an incredibly poor selection of fasteners. Packages are opened and parts have been stolen. A returned Milwaukee drill adapter bit was resold as a "new" item with a part missing. Old prices are often shown on the shelves for the power tools. It is hard to trust anything at this particular store. The difference in cleanliness and organization compared to that of the Brodie location is incredible. It is too bad because the location is the most convenient in my case but it is consistently disappointing.

I bought over $3000 worth of electric mixers for resale that I resell at my company. One of them came in damaged three times the third time missing multiple main components that we cannot even assemble the equipment. On top of that they could not refund me my tax exempt taxes because they charge them incorrectly, the first time on the original invoice. I put another $8000 order in which took over two hours and beyond unsatisfied very unhappy and to me. Unacceptable!

Home Depot usually has the best deals easy to work with

I am so happy I receive excellent customer service for my master’s bedroom upgrade for flooring and all my needs to start with my 24 Months 0% interest and now ready to start with painting, flooring, and window blinds. Thank you

Many purchases and some returns completed here at this store. Always a good experience. Customer service and management (Alma)do a good job.

Haven't been to Home Depot lately; decided to stop by. Was very impressed with the service from the ProDesk

This employee at paint named Drea Jones as super helpful to me today. She was understanding of my situation and found a solution for me! Thank you!!!

We purchased a washer and dryer and Lesley was incredibly helpful in selecting the right model and helping us get the correct accessories and fastest delivery and installation. Thank you Lesley!

I went to Home Depot lost with no idea about washer and dryer’s. I’ve never bought an appliance before and was in over my head. Dave saw me immediately and greeted me. He was so friendly and happy to listen to my concerns, and even asked deeper questions to get a better understanding of what I was looking for. He used his expertise and pointed me in the right direction. My time with him was amazing and I was extremely satisfied. Dave was great, and I hope he has a great 45th wedding anniversary this weekend! He deserves nothing but kindness and all the love! Thanks for making my day

Everytime that I order an item on line and have it delivered to this particular store location. They either don’t know where it is or they give me a totally different item that I ordered.

Been shopping at this location for a very long time. A few years ago I used to consider safety an issue, as I would only shop there during the day. This evening, I was glad to see employees paroling the parking lot. And, it was noticeable that there are employees who are ready, willing, and able to help throughout the store which was not usually the case in the past.

Great variety of plants and amazing feed back and suggestions on how to take care of plants.

i bought them recently and so happy

The paint dept dude is awful. Kept about 5 people waiting for about 15 minutes. One customer went to go search for him. When he actually came, he was scowling, impatient and rude. Have been a loyal home depot customer for a long time, never treated this poorly. Definitely wont be returning as I voiced my complaint to the customer service(and mod gal) didnt seem like anyone will hold him accountable. Just a general lack of customer care.

The paint line in this store is always so long. Took me 30 minutes to get paint. I recommend going into the store and getting your sample cards to see what color you want, then just order it online for store pickup. There are always tons of contractors getting 10 cans of paint or huge quantities of product that takes forever to checkout.

This home depot was better than all the others

Stephanie in customer service was extremely helpful with our search in finding a particular door lock. This was especially nice since my husband drove from out of town to get this exact lock.

I was surprised to get the help i did.The employee name was Siria was very helpfu.She took the time to show me where stuff i was looking for.

Home depot 6542 is much much better then the one at 801 S I-35, Austin, TX 78744

like i say we are a Flooring Contactor Company

I went to the Home Depot store further south than I normally shop and I was greeted by cashier Samantha. She was warm and welcoming and assisted me with signing in on the Home Depot app and figuring out how to use the bar code to apply the military discount for the first time. Now I am able to apply the military discount in the self-checkout as well as when I am making purchases online. It is very user friendly once you know where to click. I appreciate Samantha’s patience and I love great customer service. I took the time to complete this survey in the parking lot before leaving because I want to emphasize it is the smallest acts of kindness that make a big difference. Thank you Samantha and Home Depot!

When i go in a store i expect to find what i need well this store always has everything i need