Reviews for SW Omaha #3203

I ordered cabinets from this store. They designed them and we paid to have them installed also. From the get go nothing but mistakes have happened. The cabinets showed up in the wrong color and size. So had to wait 3-4 weeks for new ones. They were damaged and they stilled installed them. They offered to replace but again another 3-4 weeks. They pay a sub to install the cabinets who also pays a sub to do the work. Missing trim that was severed ordered so I had to physically meet the installer to get the project get a list of what was missing onto Home Depot and tell them what to order to finish the job. That’s what I paid them over 12k to do. Will not recommend them for any projects. Try talking to manager Will but he is avoiding my calls and in store visits

Paid for 2 measures for one patio door. They sold me a door that didn't fit the hole in my house. Their solution shim with 2x4's and have me hire a drywaller or pay for them to remove the door and install new and pay for difference of new correct door. This was after 4 months of trying to get it installed and having 2 stores trying to measure the patio door. Already had 2 service calls on it as well since right side frame is not installed correctly. Lock doesn't latch in cold weather.

I went to learn some new crafts if you will and ran into the most helpful and informative teams i have seen at any of the do it yourself stores. They had all of the items in stock and were thoroughly knowledgeable to make sure i got all i may miss w such a list for my project. Priced competitively and w professionalism w a smile ..thanks #3203

The customer service was so bad in all departments for the over $1,000 I spent and opened a new account. I’ll be returning every item I bought to include a Trager grill. Disappointed is an understatement!

They carry a lot of options but plan on having to hunt for it yourself to find it. Sometimes looking it up online you can see what aisle it is in. Shop for things just before they are in season for the best prices. If you wait until it is in season it will be sky high. If it is not a seasonal item good luck!

Jeff and Mike I believe their names were, they helped us from beginning ing to end! Even helped load door into the truck we rented! Great experience!

Neal and Yanci have been extremely helpful to us during our shopping trips to store 3203! Being from out of town made me nervous about getting my materials ordered and delivered; those two took care of everything and truly made all my trips fun! We need more customer service like theirs!

I feel elite when I get the discount at the register

Paul in appliances was super helpful helping us find exactly what we needed, set up delivery, and provided top notch service.

I have and will continue to drive across town just to go to the Southwest Omaha Home Depot because that store is so much better than the others. Nothing against the other stores but when the bar is set that high it's hard for other stores to keep up. Dang Southwest Omaha why you be setting dat bar so high? Lol.

The pro desk is absolutely no help and should not be called a pro desk. As a contractor we need service to get us in and out of the store with minimal hassle and when we call ahead to the pro desk it doesn't happen anymore like it use to.

On more occasions than not, I find the inventory selections at Home Depot so limited that I do my shopping at other home centers. As a professional handyman, I typically can't get everything I need at Home Depot.

Assisted me with a hacked gift card

Salesman was very helpful❤️ this store

We bought a dishwasher and our experience was AWFUL! The employee in the store was fine but their policies and corporate procedures are not customer friendly, just terrible. Do not but an appliance at Home Depot, you may regret it if you do.

Bubba was very patient with me and walked me all over the store to help me get what I needed. He is a true Angel in my eyes.

My wife and I purchased a fridge, microwave, stove and dishwasher at this location. The fellow who helped us was GREAT!! The guys that installed the new items were very neat and helpful as they explained the product uses to us. They also hauled away our old items. We are completely satisfied!!

We purchased a micro wave, a stove, a fridge and a dishwasher all by Fridgeadaire. The subcontractor who installed the microwave and dishwasher was outstanding. The two guys who installed the stove and fridge were also very good. We are very pleased with our purchases and the installations!!

Had three appointments for a kitchen remodel with Jake Schaben and he literally thought of everything and made excellent suggestions while giving us all the options we wanted.We were able to place our order after only 3 appts and will have the kitchen of our dreams.

This location almost always has what I need in stock, very clean store and plenty of parking. My go to store, I'm usually there at least 5 times a week...you guys might have to put me on payroll!

The associates were very helpful when trying to find the articles I came in for.

The employees were very knowledgeable and were able to help me with exactly with what I needed. Thanks

i am at this location a couple times a week and know the store pretty well. This store is slow at times for getting help and not every employee is knowledgeable on everything but the know who to call and ask. Customer service for online order takes more time than just going getting it yourself. Name brand products and a good price. This means more to me since I know what I need and have looked it up on their app to make sure they have it here.

Was in flooring and was helped by Jeff Kimnach. He was great and very knowledgeable

They usually have what I'm looking for.. the inventory is fantastic

I always have something in mind when I go out looking for plants, especially hanging baskets. This Home Depot almost always has something that matches what I want.

Very helpful & they help you out with your purchases!

I got exactly what I was looking for

I needed a specific type screw to fit a knob in order to complete a repair on a bifold door. The clerk provided the guidance we needed to find just the right fit.

Today I was just running in to get some material for a project at home, when Mrs.Gail who was just finishing up helping someone with their purchase. Saw me inspecting a pice of dry wall. She jumped at the chance to help.Advising that she could seek out a manager and see about getting a discount on a damaged pice of drywall. This was perfect because I didn’t need much. Mrs.Gail made us feel at home with her warm greeting and helpful smile. She even congratulated my wife and I on our new baby!