Reviews for SW San Antonio #586

Eleazar is a very good employee. Give that man a raise! He is definitely an asset to your establishment.

Since I’ve been going to this store I felt comfortable with the store attendants, they are always willing to assist me.

I'm glad I came to this store - they made us feel welcome and willing to help us with our searches. Clean Store - easy to maneuver through the isles.

Customer Service is great at this location, I have been to the one located off of 410 and Evers and their customer service is horrific. Here, VG, will go above and beyond to meet your needs.

Janine made our experience at Home Depot amazing! Just when I thought they didn’t have something she found it! She helped us in so many ways I can’t list them all. Please promote Janine, please hire 10 more like her. Thank you for helping us Janine, you went out of your way and even your department where others were send us away, you didn’t! Thank you

Eleazar was listening to me while I was speaking to my family on what I wanted. He looked up the information and when I was ready he was able to show me the type of product I could browse to purchase.

i had to return an idem and had on problem returning and then i went and bought tools i needed.

Homedepot always has what I need to get the job done!

Great service everything well organized

I was in a hurry on my lunch hour and I needed keys made, Sandy got me in and out in 10 minutes. Thanks Sandy

Do not use Statewide Remodeling for any home projects.

This is the store I go to. I can spend hours there although dont have the money for everything I would like. Thank you

Going to Home Depot is an awesome experience. I get the products I am looking for, plus their customer service is marvelous!

Joe in plumbing is so knowledgeable. He is a great help and listens to get your needs met.

I always get what I need

Frank is an exceptional employee Very knowledgeable and eager to help Lupe was great in locating Frank to do the weed eater head assembly

I HAVE TO LOGON EVERY TIME ANND WHEN I AM ABLE TO LOGON THE APP NEVER WORKS.WHEN IT DOES IT IS SO SLOW. SO I MISS OUT ON MY MILITARY DISCOUNT.. THIS STORE IS ALWYS IN DISARRAY. PATHTIC

Employees at this store are different. Very nice and helpful. Recommend this store

I had a very comfortable check out session with Mayra. She was a very convincing salesperson and made sure I didn't leave the store without applying for the HD Credit Card.

I don’t care if you spend one dollar or 1 million, the treatment and service practices should be the same on all your stores. Oh incredible the one store can’t honor but another store just dead, specially when we have to go to different stores because inventory is not there.

Staff was very helpful

Returns at this store is a nightmare not to mention Samantha the cashier for customer is rude and lacks customer service.

I usually find what I am looking for

Was at a self checkout register looking for my Military ID in my purse and I guess I took too long and was moved off to the side by the self check out employee. When I found it I asked if I could get help so I can check out and another employee at another register yelled out loud at me to get back in line… how is this ok?

Rudy provided excellent customer service went out of way to help me scan my items.

I give a 5-star rating to the associate Miss Jenna, and Miss Linda, floor management.

On Wednesday, October 19th., I purchased a Rheem Performance 40 gal Tall 6-year 36,000 BTU Natural Gas Tank Water Heater SKU 1001300147 from Home Depot, who appoints Will Fix It as their service provider to install and setup the unit. The technicians arrived to install the unit with an expansion tank on Friday, October 21th. After the installation was complete, there was no mention of any operating issues or missing parts which I offered payment afterwards. The technician stated that he was unable to take and process payment and sign any electronic documents due to not having the proper device and that Will Fix It will call for payment. I checked for water temperature two hours later to determine if the unit is operating properly. To my dissatisfaction, the water from the faucets did not flow with a slight degree of warm water. I made my way to the garage to do a visual inspection of the unit which felt cold. The Light Indicator was completely off with the knob on the off position. There was no solid nor blinking lights from the indicator to determine that the water heater has malfunction and needs attention. I reached out to Will Fix It to advise that the unit was completely off and was scheduled with a technician to ignite the pilot the next day, Saturday, October 22nd at 10:30 a.m. which was cancelled by Will Fix It the next morning and rescheduled for Monday, October 24th in the morning. No offer was made for Sunday granting that their website states that they offer service 7 days a week. The technician arrived as scheduled who advised my 80-year mother that a Pilot Assembly (SP20248B) was needed and cannot complete the service call. I reached out to the company within an hour and spoke to a manager to reiterate what was said to my mother. The manager briefly explained that a component was missing and that a part has been ordered and should arrive at her place in four (4) days. The manager made on effort to meet expectations nor offered a quick resolution, only boasting that if it has been one of their units, they would be out there. He advised that once the part comes in, to give them a call to install at no additional cost. Contrary to their website, no exceptional service was demonstrated, leaving us completely dissatisfied. On Tuesday, October 25th, a voicemail was left by Darrell with ABC Plumbing who does warranty work for Rheem, stating that he received a dispatch to take care of the water heater and advise to call him once the part comes in. The component was delivered on Saturday, October 29th which I made a call as advised only to be told that he does not work on the weekends and if we can confirm for Monday, October 31st. On Monday, October 31st, Darrell along with a partner arrived as scheduled and worked on the unit for nearly two (2) hours. After completion, he stated that he ordered an additional part that was required (Thermal Release Device SP20246B) which he had with him and installed. The plumber stated that if he did not have the component, we would have waited four more days for the device to arrive. It was agreed that once the order arrived, to give him a call to replace what he installed. There was no same-day service provided as advertised by Home Depot and no love in showing exceptional service according to their authorized service provider’s website. Ten (10) days without hot water is unacceptable and is contrary to what’s being promoted. The whole experience has left me very upset and undervalued as a first-time customer of Will Fix It that, I will absolutely file a complaint with Texas Department of Licensing and Regulation. We have been inconvenienced by this experience especially for my 80-year-old mother which does not find cold showers comforting at all. I will be expressing my disappointment on social media regarding this whole experience.

I’ve gone to other locations and for the most part all the staff people that are there, you know they’re there just for a paycheck and they don’t really like to assist. At this particular location people actually take their time to assist you.

I find these employees(store associates, to be extremely beneficial to this Home Depot store. ( Mr. Bryan) works outside the parking lot. (Mr. Rick, works on the contractor's loading dock. Always helping customers load up. ( Miss Linda), is awesome. (Miss Mayra) very observant cashier. And Miss Jenna was very helpful in expediting solving customers' issues at checkouts. Mr. Bruce in plumbing was very helpful.

The associates need training in greetings. Management lacks supervision.