#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(208)265-7604

Tool & Truck Rental

(208)265-7612

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

500 Kootenai Cut-off Rd

Ponderay, ID 83852

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 393 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (393)
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Showing 1-30 of 393 reviews
Friendly and helpful employees.. Easy parking Fast Check out Well stocked
Friendly and helpful employees.. Easy parking Fast Check out Well stocked
by
  • Verified Purchase
  • Recommended
Management requires mask for all customers. Management will not enforce there own policy. Custo...
Management requires mask for all customers. Management will not enforce there own policy. Customers are flagrantly strolling throughout the store flaunting there right NOT to wear masks.
by
  • Verified Purchase
Over-all, The Home Depot has the most knowledgeable and friendly employees. And the employees at ...
Over-all, The Home Depot has the most knowledgeable and friendly employees. And the employees at this store are the best!
by
  • Verified Purchase
  • Recommended
They have the store so filled with stuff u can’t push a cart thtough
They have the store so filled with stuff u can’t push a cart thtough
by
  • Verified Purchase
1 found this review helpful
Your personnel were very helpful. Pleasant and knowledgeable. The store is well organized and c...
Your personnel were very helpful. Pleasant and knowledgeable. The store is well organized and clean.
by
  • Verified Purchase
  • Recommended
This store followed the social distancing regulations and made it possible to shop in safety. Th...
This store followed the social distancing regulations and made it possible to shop in safety. The employee's where extremely helpful and polite.
by
  • Verified Purchase
  • Recommended
Excellent store. Very organized and all of the employees are friendly and helpful. Amazing that e...
Excellent store. Very organized and all of the employees are friendly and helpful. Amazing that every employee knows exactly which aisle to go to for any particular item. Customer service is excellent!
by
  • Verified Purchase
  • Recommended
This is the best run Home Depot I've been in.
This is the best run Home Depot I've been in.
by
  • Verified Purchase
  • Recommended
This is a very clean store and the shelves are kept well organized. The staff are friendly and h...
This is a very clean store and the shelves are kept well organized. The staff are friendly and helpful.
by
  • Verified Purchase
  • Recommended
I went to buy my first lawnmower. Everyone was sooo helpful. Because I didn’t have a truck. They ...
I went to buy my first lawnmower. Everyone was sooo helpful. Because I didn’t have a truck. They took it out of the box and loaded it up. The associate that helped me got a ladder and climbed up to the display model and showed me how to charge it and start it. They made my adventure to the Depot fun. THANK Y’ALL
by
  • Verified Purchase
  • Recommended
Great store,well-located, well-managed, well-stocked, and very pleasant and helpful employees.
Great store,well-located, well-managed, well-stocked, and very pleasant and helpful employees.
by
  • Verified Purchase
  • Recommended
Despite the corona virus tensions affecting by so many employees at other stores I was impressed ...
Despite the corona virus tensions affecting by so many employees at other stores I was impressed by the customer service here. From the helpful door greeter who directed me, to the customer service employee who assisted me, they were friendly and courteous. Lisa in customer service even offered extra work to save me over $60 on my order and then brought my order to my car & got help for me to load it. My experience here turned an average day into a great one!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Thank God for the mature baby-boomer staff, they are knowledgeable, helpful, courteous and not co...
Thank God for the mature baby-boomer staff, they are knowledgeable, helpful, courteous and not completely ignorant like the millennial youth staff who couldn't change a light bulb.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
We went to look at granite counter tops, and we had excellent customer service. Linda in the kit...
We went to look at granite counter tops, and we had excellent customer service. Linda in the kitchen countertops and cabinets helped us tremendously. She answered all of our questions and was very knowledgeable. My husband and I left happy knowing we got exactly what we wanted and Linda had walked us through the whole process. She gave us her one on one time, and we felt as if we were the only customers in the store. A big shout out to LInda, she was awesome. Thank-you! Thank-you! We are looking forward to getting our new kitchen counter tops!! Dairen & Stephanie W.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
I'm a man of 80 years. I've shopped at Home Depot for many years and have been very satisfied. It...
I'm a man of 80 years. I've shopped at Home Depot for many years and have been very satisfied. It is like a neighborhood store. Some of the employees are like friends. Thank you Home Depot.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Wonderful friendly knowledgeable staff. Always a pleasure shopping there.
Wonderful friendly knowledgeable staff. Always a pleasure shopping there.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Their customer is and was Key! Their knowledge is and was Key! The store was clean and everything...
Their customer is and was Key! Their knowledge is and was Key! The store was clean and everything accessible. I am a house wife with a disabled husband and I have never done home repair but now have to. These store employees treated me with respect and were very knowledgable by showing me my options for the project I had in mind and explained what I needed to do. It is rare anymore to find this kind of available help! Love this store! It's my one stop project shopping store!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
We moved here in July and I have yet to have a bad experience. The staff has worked hard for our ...
We moved here in July and I have yet to have a bad experience. The staff has worked hard for our business and have proven over and over that customer service is a priority. They have worked in ugly weather or the hottest of days. I like that they remember their customers and interact with each and every person who walks in the door. WHAT A GREAT TEAM!!!!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Home Depot is very good at stocking material and equipment that is consistent with the seasons. ...
Home Depot is very good at stocking material and equipment that is consistent with the seasons. Makes for easy shopping and saves a lot of time.
by
  • Verified Purchase
  • Recommended
As always Home Depot is the store to go to when one needs just about any construction material or...
As always Home Depot is the store to go to when one needs just about any construction material or tool.
by
  • Verified Purchase
  • Recommended
I am retired from the building business now but when I was an active builder Home Depot was at th...
I am retired from the building business now but when I was an active builder Home Depot was at the top of my list for acquiring needed items that I used in construction. Since retirement I continue to go to Home Depot for most of my home project needs. Hard to beat their inventory and prices.
by
  • Verified Purchase
  • Recommended
This store usually has everything I need from tools to light bulbs and other accessories its a ve...
This store usually has everything I need from tools to light bulbs and other accessories its a very well stocked store and very handy to get to as well.
by
  • Verified Purchase
  • Recommended
We were not satisfied with this store when we tried to get flooring. We were not told certain thi...
We were not satisfied with this store when we tried to get flooring. We were not told certain things and our quote after our measure came back 2,000 dollars more then the original. We were told we would need an asbestos testing. They were so incredibly hard to get a hold of. The only positive is that they refunded us our money. We will not be giving this store our business.
by
  • Verified Purchase
2 found this review helpful
Salesman was extremely unprofessional and rude ans impatient. Waited almost an hour for them to l...
Salesman was extremely unprofessional and rude ans impatient. Waited almost an hour for them to load a washer and dryer. Definitely won't recommend anyone to go here. Very unpleasant
by
  • Verified Purchase
1 found this review helpful
Some days it really seems like certain people carry the load while others don't know what is goin...
Some days it really seems like certain people carry the load while others don't know what is going on. Some days there are too many customers for the help needed and I see these great employees putting on their best smiles and making the best of things. I know this is the nature of the beast, but customers equals sales, do they teach that anymore? This really is a pat on the back to all of you who have seen us in the store wayyy more than we would like to be, but it's a huge remodeling job. Thanks for the help and smiles and positive attitudes- too many of you to name, but you know who you are. YOU are The Home Depot.
by
  • Verified Purchase
  • Recommended
Christina was so very kind, she went out of her way to make sure I found the leaf vacuum that I'd...
Christina was so very kind, she went out of her way to make sure I found the leaf vacuum that I'd found online. She was so very personal and didn't pretend to know what she didn't know just to sell the product. She actually cared even about learning more about the products as she was new to the store having just moved here. I thoroughly enjoyed my time at Home Depot today. Thank you Chrisina!!!
by
  • Verified Purchase
  • Recommended
Ponderay Home Depot has employees that are kind, considerate, helpful and knowledgeable. The are...
Ponderay Home Depot has employees that are kind, considerate, helpful and knowledgeable. The are willing to help with any project you are working on. If it is electrical, plumbing, building, anything they are willing and able to help. If you cant find what your looking for someone will help you.
by
  • Verified Purchase
  • Recommended
Diana in the appliance department was fantastic and she knows her stuff!! She was working 5 phone...
Diana in the appliance department was fantastic and she knows her stuff!! She was working 5 phones, a computer and dealing with me like a piano player playing a concerto!! Very awesome!!!!
by
  • Verified Purchase
  • Recommended
I've been shopping at this Home Depot since it opened. They always have plenty in stock and the p...
I've been shopping at this Home Depot since it opened. They always have plenty in stock and the people are generally very nice. The problem lately is that there are never enough checkers for people with large items. Plenty of self checkouts but they just don't work for people with large items. I've gotten to the point where I might go to a different chain if we had one.
by
  • Verified Purchase
  • Recommended
The employees are so helpful and kind!
The employees are so helpful and kind!
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 393 reviews

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Pro Service Desk

(208)665-5404

Mon-Sat: 6:00am - 10:00pm

Sun: 7:00am - 8:00pm