Reviews for Sandy Springs #154

If your shopping at this location ask for Doyle. Doyle will help you find what you need and get you checked out fast.

I was having an issue related to a couple of gift cards to be used on a purchase. With the effort and concern of a supervisor (Annetta) and store manager (Yemisi) my problem was completely solved. These two went above and beyond. This is why I am a frequent customer of this location. Thanks

Home Depot associate Kratina helped me locate a wine cooler that fit between my cabinets. It was a perfect fit. She showed interest in my concern. Very professional...

There are few employees on the floor, and most of the ones who are on the floor are hanging out talking to each other at the front of the store, rather than actually working. To make matters worse, a lot of things, like Romex, are locked behind cages, because HD won't spend money on cops to stop the rhievery, so I can't get what I need without spending valuable time tracking down a useless employee. Then, said employee usually can't even open the cage, because they can't figure out how to open the padlock. So, even though they're completely short-staffed, I'm now forced to spend time looking for someone who can't even help me. To add insult to injury, after all of that, I'm now forced to check myself out at the register. Which gets me to my last point... I appreciate that HD wants to hire people who are disabled, as I have a disabled cousin whom I absolutely love (so I'm not completely insensitive), but when I'm in a hurry, especially after I already wasted 20 minutes just getting something out of a locked cage, I want to move through checkout as quickly as possible. Which means that I don't want someone with cerebral palsy in a wheel chair, who can't even reach into my cart, helping me check myself out. I'm convinced that HD has made too much money to even understand their customers anymore, and I haven't seen anything in years to make me think differently.

I love Home Depot because you can find all kinds of things there that will help you get done what you need done. And if the product no longer exists or has never been invented (I'm a craftsperson so sometimes I need something for a purpose that hasn't been addressed by the tool industry) I can find what I need to make the product for myself.

Whether it's a quick fix or a fairly major upgrade, Home depot is my first choice. If i can not find the item or model the staff is there for hel and assistance.

Friendly place and well stocked and organized

Bought online for home delivery. had to return one item to store. customer service ladies were all very pleasant and helpful. looking for a replacement item, I had to walk a number of aisles as no one seemed to know where US flags were. Found a kind employee who located them and walked me over to the display. Self checkout, which usually trips me up,. but there was an employee there who helped me through the transaction..

I aways find someone who is ready, able and willing to help. I bought all my new appliances this month, very happy with them

Was assisted by a very capable young woman in the process including installation. Very thoughtful and capable- she was impressive !

This location is convenient, clean, has good product availability, knowledgeable employees and they are professional. They gave me great customer service! They are always kind and patient!

Fred in the tool rental area of the Peachtree Dunwoody Store Sandy Springs Ga helped me very much. He was considerate concerned with my needs and just all round great. Thank you Fred for service while in the store.

I am there at least once a week and am always pleased with the people and the stock.

I am always pleased by the service I receive at this location. On my most recent visit I was impressed with the assistance I received from Kratina, she rang up my merchandise and retrieved my online order. When she could not find an associate to help put the five large bags of mulch into my car, she put on her gloves and it did it herself. I appreciate her customer service and her 'go-above-and-beyond' attitude.

I needed some help with a return and a purchase and Kratina was so helpful. She made my day after a long day of work.

Katrina was simply the best definitely made my day.

Even going to annoying level “can I help you”. Just trust me, I can and will ask help if I need. Just greet and go away. You are spoiling my shopping experience !

Every single pressure treated 2x4 is subprime. There is so many displays in the aisles it is difficult to get a cart through and is exceptionally cluttered at the checkout. Parking is a awful as there is so much space taken by seasonal displays and truck rentals.

Lack of assistance even when I asked for it! One of my items rang up incorrectly and when I asked the clerk at self check out if she could check the price she said I don't know. I asked again and she just looked at me and said I'm not sure and just stood there. She did not ask for someone else to assist, she just slowly walked away from me. So I went to the garden department myself and brought back the actual ticket that was stapled on the item that showed the correct price. Ridiculous!

Went to sandy springs Home Depot on Memorial Day, employees were very friendly. Older gentleman name Bill helped me buy my new refrigerator and dishwasher. Very satisfied.

Exceptional service, extremely detailed listeners, so willing to help and serve. 10/10!!!!

I have bought many things recently at Home Depot. The staff that work there are fantastic and a big reason I shop there at Sandy Springs

Came in a panic re car fob battery died on a Sat evening. Live alone, no man in my life currently. Had made calls to AAA, AutoZone, etc, littke help or closed. Shaun was very polite & helpful! Most appreciated it. Got my battery- you had it and he explained how to replace it.

David helped me load mulch. Great customer service throughout store.

I needed a faucet from a high shelf and two employees I asked would not help me. One told me to walk to the front of the store (from the back where I was at) to ask customer service to page someone. Apparently employees cannot do this. One told me she was not going that way! Let's be clear - I wanted to make a purchase so shouldn't that be a top priority? Home Depot used to be about service, now the employees at this store seem indifferent and bothered when you ask for help. Apparently there was no one in plumbing that day so paging someone was also useless.

The employees are helpful and friendly. They will guide me to the correct area to find what I am looking for--- sometimes even accompany me to be sure I find what I need.

This is one of the worst parking lots in the homedepot stores.

Helpful employees throughout the store, store neat and clean, well stocked. Garden center plants properly cared for, easy quick checkout. I refuse to use self checkouts and this wasn’t an issue.

Associate Yaushameen was exceptional in handling a five item return just before closing for New Years. Cool and calm, professional! Seamless process, she made the return so easy and without some type of drama. Thank You Yaushameen, you are outstanding.

Selection of U channels perfect - customer care during returns and purchases super good.