#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(540)772-8802

Rental Center

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

4176 Franklin Road

Roanoke, VA 24014

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 591 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (591)
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Showing 1-30 of 591 reviews
This store has the friendliest people, who are very knowledgeable and helpful as well. Their comp...
This store has the friendliest people, who are very knowledgeable and helpful as well. Their competitor is directly across the street, and I've been going there for years, but it has become increasingly frustrating and disappointing to shop there. Also, Home Depot honors Veterans in a better way than the other store.
by
  • Verified Purchase
  • Recommended
The employees are fantastic and the store had everything I needed.
The employees are fantastic and the store had everything I needed.
by
  • Verified Purchase
  • Recommended
So friendly. Great garden selections!
So friendly. Great garden selections!
by
  • Verified Purchase
  • Recommended
Excellent store with knowledgeable and courteous employees who are willing to help with informati...
Excellent store with knowledgeable and courteous employees who are willing to help with information as well as product retrieval.
by
  • Verified Purchase
  • Recommended
Will continue to shop this store
Will continue to shop this store
by
  • Verified Purchase
  • Recommended
The store was clean and associates were very friendly!
The store was clean and associates were very friendly!
by
  • Verified Purchase
  • Recommended
While the store usually has what you need in stock and the associates working on the floor are ve...
While the store usually has what you need in stock and the associates working on the floor are very helpful, good luck checking out unless you want to do a self-check lane. To have only self-check lanes available is very poor customer service. For that type of impersonal service, I can wait two days and have the items delivered to my house.
by
  • Verified Purchase
Found doors wanted for home and employee was personable, and amazing to figure everything require...
Found doors wanted for home and employee was personable, and amazing to figure everything required. Store is clean and employees are friendly and are always willing to help you or locate someone that can help further if needed. You can find the employees in this store, contrary to other stores.
by
  • Verified Purchase
  • Recommended
Very friendly place to shop and associates very willing to assist if you need help or information...
Very friendly place to shop and associates very willing to assist if you need help or information about any product.
by
  • Verified Purchase
  • Recommended
EVERY TIME I'VE BEEN TO THIS STORE, THE EMPLOYEES ALL SEEM HAPPY TO BE THERE AND TO HELP YOU ANYW...
EVERY TIME I'VE BEEN TO THIS STORE, THE EMPLOYEES ALL SEEM HAPPY TO BE THERE AND TO HELP YOU ANYWAY THEY CAN. I HAVE BEEN FROM LUMBER TO PLANTS AND THE CASE IS ALWAYS THE SAME, SOMEONE TO HELP YOU IF YOU NEED IT, I HAVE NEVER HAD TO LOOK TOO FAR FOR HELP WHEN NEEDED. I WOULD RECOMMEND THIS HOME DEPOT TO ANYONE.
by
  • Verified Purchase
  • Recommended
I will definitely be back when I get my new appliances and looking at redoing the kitchen cabinet...
I will definitely be back when I get my new appliances and looking at redoing the kitchen cabinets. They were very helpful at this location and more to chose from.
by
  • Verified Purchase
  • Recommended
Very helpful from the expert of the store.
Very helpful from the expert of the store.
by
  • Verified Purchase
  • Recommended
store is nice and the employees are friendly, on the same par as any other store.
store is nice and the employees are friendly, on the same par as any other store.
by
  • Verified Purchase
  • Recommended
Was able to find what I needed and quickly and check out .
Was able to find what I needed and quickly and check out .
by
  • Verified Purchase
  • Recommended
I pulled into self checkout , thinking about the size of one of my items ; wondering if it was to...
I pulled into self checkout , thinking about the size of one of my items ; wondering if it was too large for the scanner glass. Jinnee was paying attention from nearby and probably anticipated the same size question . She brought a handheld scanner and took over the scanning process. Made it easy. Smooth checkout .
by
  • Verified Purchase
  • Recommended
The store employees were helpful and courteous and new location of their items.
The store employees were helpful and courteous and new location of their items.
by
  • Verified Purchase
  • Recommended
Store is very clean..well stocked and the employees are customer friendly
Store is very clean..well stocked and the employees are customer friendly
by
  • Verified Purchase
  • Recommended
This is my go to store here in Roanoke and I love it. The staff is always helpful and friendly an...
This is my go to store here in Roanoke and I love it. The staff is always helpful and friendly and they always have a stock full of supplies that I am looking for. The story is always clean and organized.
by
  • Verified Purchase
  • Recommended
I have had a first class experience at this store, check them out. Small items, deck wood,dishwas...
I have had a first class experience at this store, check them out. Small items, deck wood,dishwasher and things ordered have all been problem free.Dealing with these people is the part I like the most, its what make me write a review,and keep going back.
by
  • Verified Purchase
  • Recommended
Very clean, very friendly.
Very clean, very friendly.
by
  • Verified Purchase
  • Recommended
Nice People. Easy to get around
Nice People. Easy to get around
by
  • Verified Purchase
  • Recommended
very pleased with location, prices and employees at this South Roanoke VA store
very pleased with location, prices and employees at this South Roanoke VA store
by
  • Verified Purchase
  • Recommended
Employees are always very helpful and friendly. The manager, David is nice and friendly to custo...
Employees are always very helpful and friendly. The manager, David is nice and friendly to customers. The employees seem to be very knowledgable about the products and if one should not be able to answer a question, they are quick to find someone who can. We really enjoy shopping at this Home Depot.
by
  • Verified Purchase
  • Recommended
Pro desk is very knowledgeable. Trish, Julie, Jeffery and Bill can answer any question about anyt...
Pro desk is very knowledgeable. Trish, Julie, Jeffery and Bill can answer any question about anything. They even helped me replace a battery in my fitbit - removed the cover and sold me the right batteries. I thought I was going to have to buy a new one and the cost was $16.77 due to their going above board. I found that to be true on more than one occassion
by
  • Verified Purchase
  • Recommended
Best store of its kind and best Home Depot in Roanoke
Best store of its kind and best Home Depot in Roanoke
by
  • Verified Purchase
  • Recommended
I absolutely love this store! Every time my husband and I visit, the staff is very friendly and ...
I absolutely love this store! Every time my husband and I visit, the staff is very friendly and helpful! We never have to look for anyone to help us, they come to us! Keep up the good work folks!
by
  • Verified Purchase
  • Recommended
I went in the local store for another item but ended up looking at leaf blowers because I had rec...
I went in the local store for another item but ended up looking at leaf blowers because I had recently bought one somewhere else and wasn't satisfied with the product. I didn't intend to buy one, I was only curious as to what they had; however, the employee who helped me (Kim H.) was so good and offered so much helpful advice and even went so far as to go in the back and get a charged battery pack so I could try out the one he recommended right there in the store to see how much power it had, I was so happy with the product that I bought it. The customer service from this guy was outstanding. I don't know if all their employees are that attentive or if he's an exception, but I will definitely go back to this store because I left having had a very happy experience!
by
  • Verified Purchase
  • Recommended
Great staff, very helpful!
Great staff, very helpful!
by
  • Verified Purchase
  • Recommended
Very nice Home Depot store. Employees were very helpful to answer all questions
Very nice Home Depot store. Employees were very helpful to answer all questions
by
  • Verified Purchase
  • Recommended
Simply a great shopping experience. Really nice folks working here.
Simply a great shopping experience. Really nice folks working here.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 591 reviews

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