#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(540)548-1172

Rental Center

(540)548-1882

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

5771 Plank Road

Fredericksburg, VA 22407

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Curbside Pickup with The Home Depot App
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Customer Store Reviews

  • 4.7 out of 540 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (540)
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Showing 1-30 of 540 reviews
Helpful Garden Staff!
I needed a pre-emergent weed control for my rose garden and John, in the garden center, was quick to listen, ask questions and guide me to the right product. He's young and very helpful and I'm very grateful.
by
    • Recommended
    Flooring for Inv Prop
    The team was helpful and knowledgeable.
    by
      • Recommended
      Web site promise versus actual store inventory
      I am trying to redo 2 bathrooms in my home. However, the frustration with what the web sites show for the store and what you actually find when you get there causes delays and frustration. The other factor is finding a store member who is knowledgeable and willing to help. For what we pay for the materials you can find, you should be met with assistance all the way through the process. .
      by
        Great Store
        employees were great
        by
          • Recommended
          Location is good and that is about it.
          The location is good and that is about it.
          by
            Great customer service & appliance selection
            We went into Home Depot to make a significant appliance purchase. We worked with Julius Yelder who went above & beyond to not only ensure we got the appliances (Home Depot has a great variety by the way) we wanted but also pointed out various savings opportunities. If you are shopping for appliances look for Julius, he is a great representation for the Home Depot & their customer focus. Made a huge difference for us!
            by
              • Recommended
              Customer service
              Bradley Eubanks was great. He provided great customer service Pamela Fsuntleroy
              by
                • Recommended
                Great employee
                Marvae in cabinet design was great to work with we bought our cabinets, countertops n all our appliances from her at a great price
                by
                  Amazed
                  I came into Home Depot get two car keys made for my car and was greeted with a hello how are you and a beautiful smile the young lady Viejay was amazing as she cut my keys and watched self check out.
                  by
                    • Recommended
                    sales are great
                    black friday is early and great.
                    by
                      • Recommended
                      Everything I need and located nearby.
                      Picked up a Dewalt pry bar to rip out a deck.
                      by
                        • Recommended
                        Great Appliance Specialist!
                        If you are in need of an appliance, l highly recommend Julius Yelder, appliance specialist, at the Harrison Crossing Home Depot. He is such a super nice person, so knowledgeable and helpful.
                        by
                          • Recommended
                          great garden center
                          I bought 2 hydrangeas at a great price. Just in time for planting.
                          by
                            • Recommended
                            Customer service is slipping
                            The store managers here no longer seem to care about customer service. I spend $60,000 here annually, while not the biggest customer I still deserve average customer service.
                            by
                              Great service at express check out.
                              The service department and express checkout are great. The blonde haired lady is always helpful and friendly.1
                              by
                                • Recommended
                                People are getting scarred to work at home depot
                                I was in the store and was buying several 16 foot pressure treated 2x4s and the people in the store wouldnt get a forklift operator to help with my load. They said they would load by hand to a cart and then to the vehicle but as soon as i did that they all dissapeared Except the spanish speaking cashier that used the wrong item and charged me for 2x6x16 instead of 2x4x16 she didnt understand that i said
                                by
                                  Appliance department
                                  We purchased a refrigerator from this store on September 4, 2023. Our salesman was Julius Yelder. We highly recommend him. He helped complete our purchase in a timely manner, was extremely knowledgeable about the products in his department and was very helpful and nice!
                                  by
                                    • Recommended
                                    excellent customer service!
                                    PJ the manager went above and beyond with our recent chest freezer purchase!
                                    by
                                      • Recommended
                                      D.L. is the best!!
                                      I was agonizing over what weed eater to buy, and he spent a substantial amount of time weighing pros and cons with me, and explaining all of the features of all of the products available. He was kind and personable, as well as knowledgeable. Bravo for DL!
                                      by
                                        • Recommended
                                        Excellent help with appliances
                                        Came in looking to buy an electric range and microwave. I got great service and found exactly what I needed.
                                        by
                                          • Recommended
                                          Service
                                          I have been to this Home Depot several times since I moved here 11 months ago. I found the employees to be the nicest and most helpful of any of the other stores I've been to.
                                          by
                                            • Recommended
                                            Almost always has what I am looking for.
                                            You can count on Home Depot having what you are looking for. If you can't find it, someone is always there willing to find it for you.
                                            by
                                              • Recommended
                                              Nice, healthy plants
                                              I bought these plants and donated them to my church for Palm Sunday. I received several compliments from people who wanted to know where I found them
                                              by
                                                • Recommended
                                                Good Home Depot Store
                                                I was having trouble setting up my military discount. Camille went over & beyond what most people would do to help me set it up!! Spent a lot of time helping me!!
                                                by
                                                  • Recommended
                                                  Friendly and helpful experience
                                                  Bought some lumber, screws, and door hardware the other day and was very happy with the service and attention my wife and I received. We recommend this store for service and attention to our needs.
                                                  by
                                                    • Recommended
                                                    CustomerService MeansALot!
                                                    If you ever want a good experience getting something you need, you’ll typically get it at this Home Depot location. Another big shout out to Maria in plumbing! This time around, I needed a small part to retrofit onto an older pressure washer. Maria is very knowledgeable, very much a problem solver and very friendly. In the past, she’s come through with the same attributes and I’ve witnessed the same gifts offered to other customers in the aisle. Nice asset for HD to have.
                                                    by
                                                      • Recommended
                                                      Wifi hardly ever works - no cell service even in the parking lot.
                                                      This store is located in a geographical bowl; thus, cell service does not work inside the store nor even in the parking lot outside the store. The store's wifi is always on the fritz as well, which means you had better have a shopping list written on paper before you arrive to this store. I visit this store at least a couple times each week and the wifi hardly ever works.
                                                      by
                                                        • Recommended
                                                        Terrific Service!
                                                        We are starting a garden project, my mother and I, we absolutely do not have a clue on how to start or what to do. But we know we needed soil, tools and seeds. We checked out up at the service desk. And the cashier Patrick was very sweet & kind to us. He went above and beyond with his customer service, by giving us helpful ideas & tips on what to do and how to care for our plants. We will definitely becoming back in to continue our project and will be seeking Patrick out, whenever possible.
                                                        by
                                                          • Recommended
                                                          Pleasant and clean shopping experience
                                                          All employees smiled, asked to help and made the shopping experience pleasant!
                                                          by
                                                            • Recommended
                                                            Great Customer Service
                                                            Every visit is great,there is always something new that i find when shopping at reasonable prices.Love there flower selection and warranties.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 540 reviews

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