#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(340)715-8402

Rental Center

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 7:00pm

Curbside:
09:00am - 6:00pm

Location

1-2 Donoe Road 4000

Saint Thomas, VI 00802

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Curbside Pickup with The Home Depot App
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Customer Store Reviews

  • 4.6 out of 454 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (454)
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Showing 1-30 of 454 reviews
Nice selections
I bought three of these bath mats and they look fabulous in my bathroom!⭐️
by
    • Recommended
    1 found this review helpful
    Great Employees
    I bought some wall tiles .. Morris from the flooring department is extremely helpful.
    by
      • Recommended
      Satisfied
      Convenient and reliable.
      by
        • Recommended
        Needs Consistency
        St Thomas Home Depot needs to be better stocked. Online showing numerous items in stock ,but the items are not on the shelves. Either the employees do not restock the shelves or the items are sitting in the back of the warehouse. The plant department NEEDS improvement. I would like to see decent sales like the Home Depots on the mainland. The shopping carts are worn,discolored and rusted.
        by
          Overall experience
          I really think the whole experience is getting better there used to be times you couldn’t find any help. Isle after isle
          by
            • Recommended
            Great Customer Service
            I bought a few Items in the past couple of months from Home Depot, and I have always received great customer service every time I shop there.
            by
              • Recommended
              Trust
              I trust shopping at HDX than anywhere else.
              by
                Helpful Employees
                The store is in a convenient and great location. The employees are friendly and helpful.
                by
                  • Recommended
                  Items
                  Everything was ready to go when I got there. Time saver
                  by
                    Most vendor selection even from Puerto Rico cent
                    Need more variety. Vendor selection
                    by
                      • Recommended
                      Overall customer service
                      Don't expect to be asked 'if ICan help you'. Lucky enough to get the attention of an employee from their cell phones. If other choices of stores, this wouldn't be my first choice.
                      by
                        Customer service
                        There needs to be an attendant that you can find in each department. Most times customers cannot find an attendant in that department. More floor attendants are needed
                        by
                          Employee work Atmosphere
                          Don't think corporate is focusing enough funding at one of their most profitable locations on continuing employee training. I witnessed an associate conducting their corporate training at the computer screen within the Returns area. Why isn't there a HR space designed for training?
                          by
                            • Recommended
                            harassment
                            donot buy here they will harass you with emails, they donot trust that you buy because of the good quality and services
                            by
                              Shawna, Carla, and the rest of the St. Thimas team are awesome! I enjoy.being greeted by my name or face recognition when I enter the store!
                              I have been satisfied with all my purchases thus far, except a DeWalt radio that stopped working, and I was not given asdistance with it's return or exchange.
                              by
                                • Recommended
                                I love Home Depot St. Thomas, VI
                                I love Home Depot St. Thomas, VI, it has a great customer service experience.
                                by
                                  • Recommended
                                  convenient Operational hours
                                  Employees are helpful and friendly
                                  by
                                    • Recommended
                                    Low on supplies
                                    Most of the time the store is low in supplies. Some products have warranty in the United States but not for the Virgin Islands and Puerto Rico. (Windows, tools, gardening tools, etc.) It doesn’t stop them from selling these items. Also , appliances take forever to be repaired and there is no call back. Delivery of appliances is curbside so what should an elderly or disabled person do ? This is criminal to say the least.
                                    by
                                      Great customer service
                                      Customer Service area gets better all the time. Even the youngest was so helpful and recognized me as a valued customer!
                                      by
                                        • Recommended
                                        Knowledgeable Assistants
                                        Assistants seem to be always friendly, helpful, and knowledgeable
                                        by
                                          • Recommended
                                          Nothing wrong with this store except stock
                                          This store is poorly stocked on a regular basis. Over supply on some items and under supply on others. Resupply is poor . Also many products are not tested for quality and you end up throwing them away.
                                          by
                                            • Recommended
                                            Surprisingly great service
                                            Every one that has helped us has been very service oriented and pleasant.. Khadijah in lumber the both Rosie’s in Gardening and tonight I didn’t get the manager’s name but she didn’t stop until she got all the tiles we needed off the top she’ll with the forklift help… cuddles to all the great help we have been getting in St.Thomas Home Depot…
                                            by
                                              • Recommended
                                              Good shopping experience, but ….
                                              Store is always clean and well kept. Hi sis, on some items are comparable to those in the states. Store manager, Mr. Thompson is the consummate professional. Unfortunately, there are a few bad apples with very, very poor attitudes and dispositions. However, I would not let those experiences negatively impact those employees who doing their jobs well.
                                              by
                                                • Recommended
                                                Customer Service Professional
                                                Kimoy Liburd is the best!
                                                by
                                                  • Recommended
                                                  Best customer service!
                                                  Employees at this location know where their products are!! Return and check out is always pleasant and very helpful. On a hot or rainy days and you don’t have AC, it’s the best place to go to col off or stay dry while shopping whether you buy something or not.
                                                  by
                                                    • Recommended
                                                    Great products for homes
                                                    Everything I need for home is there inside and outside
                                                    by
                                                      • Recommended
                                                      Great organization nice staff 👍👍👍
                                                      Staff is very friendly and helpful
                                                      by
                                                        Top notch store manager
                                                        Destin went out of his way to salvage a very frustrating event and turn it into a pleasant experience.
                                                        by
                                                          • Recommended
                                                          Camilla is awesome!
                                                          Camilla is always friendly and willing to assist.
                                                          by
                                                            • Recommended
                                                            gardening products
                                                            i bought items yesterday and today and i am very satisfied with what i purchased
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 454 reviews

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                                                              Rental Center

                                                              Pro Service Desk

                                                              (340)713-6402

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 7:00am - 7:00pm