Reviews for Tempe (K) #489

We needed a large commercial shelving unit for crafting and art supplies. There was a large selection with displays which made it easy to discuss and choose the correct option for us. There were organization bins on the same isle which made it even faster. We were able to load it on fo a flat bed cart and check outvery easily and quickly. We also found a couple if items we needed and forgot about on display, such as dawn dish soap. Great experience!

I have been trying for many weeks to get my credit card set up on my Pro account. For some reason, HOME DEPOT is not able to get it to work so it can be used when product is picked up at the store.

I am writing this to this review to strongly advise anyone considering Home Depot for a flooring installation project to look elsewhere. My experience has been nothing short of a disorganized and frustrating ordeal, costing me countless hours, unnecessary stress, and time off work. While the individual employees I interacted with generally polite, the systemic disorganization within their process is unacceptable. From the beginning, it was clear that Home Depot‘s internal systems are severely lacking. I spent a minimum of one hour on the phone with them on multiple occasions simply because they could not locate documents related to my project. This happened repeatedly, indicating a fundamental flaw in their recordkeeping and/or communication. The delivery process was a disaster. It was set up incorrectly, and rectifying this took an exorbitant amount of time due to the delivery company’s unresponsiveness, and limited operating hours. This immediately said a negative tone for the entire project. Because I chose to complete the installation in phases, the disorganization continued. When I called to purchase the second part of my flooring, they could not find my original quote. I had to personally email my quote to the customer service department and then wait for them to manually create a new one in their system, this added unnecessary delays and effort on my part. However, a week passed and no quote was created. I had to go in the store myself and spent three hours in the store waiting while they created my new quote. The delivery of the flooring itself was another source of significant frustration. I was initially given an incredibly broad 6 AM to 8 PM delivery window. Understanding that this was impossible for someone who works, I requested a smaller timeframe. I was given two options: 6 to 10 AM or 10 to 2 PM. I chose the earlier window. While the delivery did arrive within that timeframe at 7 AM, the delivery was incorrect. Calling Home Depot to resolve issues became a source of immense stress. Expect long hold times, frequent transfers to multiple departments, and the very real possibility of being disconnected. Every single time I called, they seem to have difficulty locating my order information. Adding insult to injury, I was once incorrectly informed that my order had been canceled. 30 minutes later, they called back to say it would be delivered in 15 minutes. 40 minutes after that called the delivery finally arrived, and the delivery personnel provided completely contradictory information regarding acclamation and delivery timelines compared to what I have been told by Home Depot staff on the phone. I was told the product did not need two days of acclamation, could have been left outside, and could have been delivered practically anytime. The inconsistency highlights of severe lack of communication and training within their organization. While I appreciate that the individual employees I spoke with generally nice, their individual efforts could not overcome the overwhelming disorganization of the entire process. The amount of extra work and time I had to invest – including hour long phone calls and taking time off work to accommodate their scheduling issues – was unacceptable. Based on my incredibly frustrating and disorganized experience, I would absolutely not recommend using Home Depot for a flooring installation project. Save yourself the stress, time, and potential headaches, and look for a more organized and reliable service provider.

made me up some paint color that I bought back 2003

This location has a few products that the own nearby does not stock. They also have tool rental which I have needed in the past.

Wow , just had to go to Tempe az to get the best Home Depot ,customer service ! May the greatness spread to California and beyond !

i get 95 % of my material from home depot every day the price and quality suite my customer

If you need to order materials for a jobsite, speak with e.ployee "Q".....he's awesome!

Team members are so knowledge and give me ideas about how to handle challenges on certain projects. And guide me to all the products in the store that I'll need for the given project.

I always receive great customer service at this location. The staff is very helpful and friendly.

Great experience. Tony helped me load out the tile I had ordered. Super appreciated. Super helpful. Thanks.

Tom at the Pro desk went above and beyond to help me while I was out of the country pay for an order thru "text pay" so my crew could keep on schedule to finish a large single job.

Its wonderful to be able to have access to so much product under one roof. I must also give praise to the vigilant men and women that wear the covenanted Orange Aprons! With out the help of these fine folks, I would not be able to find most of the items I need. And there expertise are very much appreciated.

👍👌👏 never a problem with anything from Home Depot

Staff super knowledgeable and helpful

Koryn Stone was extremely professional in helping us with our order. We give her a 10+

I wanted to personally thank Gianni for the assistance she provided me at Store #0489 Tempe today. She was extremely professional and very helpful for the items I needed today, even checked me out and the ProXtra desk upon leaving. I wanted to leave this review to let Gianni know her help today was invaluable.

I bought my AC filters from this store, so like the price and the service

I always find what I need !! Been shopping here for ever !! Never had a problem or complain !! Store is clean ,safe organized and good selection! Staff is very helpful and courteous !! I like that !!

My favorite store! Fast friendly service. The paint department is fast and professional, which is great because you can get on your way! The Pro desk is the best!

Chance was a huge help with preparing and selecting my purchase. I would like to thank him and Home depot for an excellent experience today.

Sonny the manager was very profesional and helped me find what I was looking for. He is very nice to his teammates as well. He has a great team . Good job guys.

Extremely rude and bad customer service from HD staff! They act like you're bothering them when you need help and the manager was the worst!!

I enjoy going to this store. The people are helpful and friendly. The store has what I want or helps me find in it another branch.

You should revise your survey to include the self checkout process. My responses about the “checkout cashier” is misleading because there is no option to select self checkout which infers that all the responses regarding “your cashier” are negative experiences.

Professional and kind and really helpful!

We went in to get help remodeling our kitchen. Patti was amazing and made the experience fun and easy. She knew her stuff and was a great communicator.

Shane was very helpful and knowledgeable. He helped with finding a specific screw that I was not able to find on my own. He gave me multiple options and the screw worked out perfectly

Employees are more interested in hanging out talking about their personal lives than helping actual customers.

I went there today. I was guided and help. I did not waste my time and I was treated with all respect and signs of me been important. I felt that my needs were met and left feeling good. I got what I wanted.