Reviews for Thomas Rd #477

We happened to shop twice in one week at the Thomas and 36th St. store and were very pleased with the service and knowledge of the Customer Service staff. It certainly helps when you can find someone that knows more than you do.

The men are lacking in follow through. I suggest finding one of the women to help you if you want results. We still need a delivery date and a 'start work' date. Eleven days and counting.

It looks to me that more employees are needed.

This store has become a "pride and joy" operation for HD. It's much cleaner than a year ago, with great employees, and great attitudes. It's actually fun now to shop here. We have some help that does not speak great English, and they always seem to have someone to help them. Park closer to the store if you can, still some people that will take things out of your pickup, but nothing like before or the Cave Creek store. The lot crew in this store is very helpful, that's really a big improvement.

Great service at store and at delivery.

So, there is almost no point going to the store to get help. You are better off just ordering online. If you do go to the store, keep your expectations for help very low.

Vicki was honest, thorough and made excellent suggestions for when the washer and dryer is delivered.

27 February 2025 Thursday 1:34 PM MST: While at the 36th Street East Thomas Road Phoenix Arizona location, inside your building, during an previous visit, was accosted by an person with an Home Depot Apron who said if answer only a few questions then would receive a $25.00 Home Depot Gift Card. After answering questions, then he said a company representative would be calling for information as to where this gift card would be sent. 1) the impression was the gift card was available right then and there after answering questions, 2) a company called Rain Soft telephoned and was unable to meet at address, 3) no gift card was received; now approximately ~ 2 months after I’m store interaction. Home Depot should have the $25 gift card on hand in store during next visit or mail it to address listed below, otherwise will raise a stink within this community, and possibly file an complaint with State, County and/ or City of false pretenses. Home Depot and it’s affiliate Rain Soft has taken away/ wasted at least one + hour of valuable time with unethical sales practices and pointless interactions. Paul Phoenix, Arizona 85018, USA

I needed sandpaper for one of the projects I was doing, and I went to Home Depot They had a number of different types of sandpaper. There was not sure of which one I could use for the project I was completing, so I asked one of the guys that work in that area and he explained to me the difference between the sandpapers and for what I was using or what I needed it for he said this would be perfect In completing my project. He was kind he asked me a number of questions about my project and solved that issue. I went through the gardening area to pay for my sandpaper and scraps look at all the plants and they just saw my cutest little aloe Plant that I bought.

I started work on few projects at home and had to visit store few weeks on the row. This is great store with very friendly associates. Thank you!

Empty shelves, very dirty inside and out, poor selection of some items (lighting, fans, etc). Rough parking lot… It did seem busy… seemed like an old style Home Depot.

Staff very helpful and friendly. Store is always clean

I head to the store on Thomas when I need to be sure I can find what I need. In the past I have found good deals here on some equipment.

Online purchase promised to have no later than the 24th did not show up would not have purchased if they had been truthful

Logan at the checkout was SUPER helpful. He made self-checkout a breeze for someone as low-tech as I am!

Make sure you are assisted by sales person Bill Cronin for your new appliance needs at the E Thomas Rd Home Depot location! He is the best and super knowledgeable. Thank you Bill!! We cant wait to get our new refrigerator!

Store is messy and staff does not seem to care

The volume of non down stocked items at this store is ridiculous. From fans to lumber, no shelf should have a blank hole with excess up top.

I wish I could get a gift for filling out this survey

Evem thought the store was very busy there were plenty of checkouts and did not havve to wait i line.

The people working there were very helpful in my finding what I was looking for .

No one is available to ring up your order. Really annoying to try to find an open register or wait in line six deep when only one is open

HD stores are always dirty, and crowded. I asked a woman for help and she basically stared at me. Very unhelpful. And if you want someone to ring up your items, forget it. The ONLY option is self checkout.

I returned an item that I did not have a receipt for and was given a store credit for the return. However, when I found the missing receipt, I was SHOCKED to see that I was only given a credit for about 25% of the original price. What a SCAM on Home Depot's part!

Everyone in this store is very helpful!

I'm working on my first large renovation and needed a little guidance. Bruno, at the Pro Desk, was so helpful and patient with me. He explained the Pro Perks and wants to make sure I get all the discounts available. He is the most knowledgeable Pro Desk employee I've ever met!

A couple of months ago I purchased a large. Refrigerator and was surprised that it was several hundred dollars lower than the "low cost' appliance store. I have noticed that customer service has markedly improved from prior years.

Being a Home Depot customer for decades, it now takes me 3 times the shopping experience, even I know a lot about where the materials are but sometimes I need expertise on electrical, plumbing, tool supplies etc. No one around to help and I to ask for a manager help and because I do lots of remodeling for my rental properties, I waste at the end the month a couple days by the selecting, gathering to the cart, paying at the autopay cashier and loading mostly the time by myself a 77 years old man.

I’m currently working on a home remodel. Bruno at the ProXtra service center was friendly and helpful. He was able to get my order in quickly. When I came to pick up a door it was damaged, he helped resolved the issue and helped us order a new door with a great attitude and a smile on his face.

Can't get enough of The Home Depot! Highly recommend to anyone who's looking for an amazing Improvement store.