Reviews for West Broad #3819

After having issues with a product previously purchased from Home Depot, we had to dance around with the manufacturer, as well as the repair facility, but finally the people at Home Depot went the extra mile to make things right. It shows me that they are interested in earning my business... Good job Home Depot, and the dedicated team of employees.

It took a minute to get the help I needed but once Tak was there, he took complete ownership of what I needed. He was a true professional.

Always helpful, clean, and knowledgeable staff. I am halfway between two stores and tend to visit this one more frequently.

I like coming to this store. At times, I like to brush through different aisles just to see what's out there and to educate myself about home keeping. Today was more of a get in, get out type of situation. I visited the store twice and each time was just as easy and hassle-free. The bulbs I needed were easy to find, prices are reasonable. I replaced a light fixture in my kitchen and finding the right one was easy. The products are within reach and easy to locate. Over all the store associates that we encountered were friendly and courteous. Though we didn't need help, they offered to with a smile. The store is well lit and organized. I couldn't have asked for a better shopping day.

Store associates were very helpful and kind. Even helped to load up my car!

Store is clean and organized. The employees are nice too

Outstanding customer service! Highly recommended for area DIYers.

Home Depot delivers overall. Can't say they always do so, but very appreciative there is one near my home. Love to wander around the store when I have time and can usually find something to solve my problem or meet my need. Good stuff.

There was an excellent cost of only $2.00 per bag of mulch today, the day before the 4th of July. There were actually two clerks in the cash register section of the outside/garden section. The place was packed with people, but the clerks were excellent in getting people checked out and there was a very nice young man helping people to load large items.

I didn't find the product I wanted at the price I was hoping. But, I found exactly what I needed for just $5 more. Everyone was super friendly and helpful. I'm very satisfied.

I go to home depot at least 3 times a week always find associates helpful and polite.

Store was very clean but didn't have the items I was looking for in stock, even though I looked online before hand.

I purchased an item online, and it was ready when promised. Unfortunately, it turned out I ordered the wrong item, and had to return it. The return was almost effortless. The staff were courteous and efficient. I am happy with this purchase from both ends and will continue to do business at this store whenever possible!

Associates do not hesitate to help you and if they carry a product have found someone that might still have it . That is the way business use to be in the 60's & 70's I like seeing that again

Just want to give a shout-out to Tabitha, Diana, and Parker from the paint counter. They were so helpful and friendly on my last visit. I have very limited knowledge about house painting, buying paint, and all things included. They have been very patient and kind with me each time I come with questions. I will be going there for all my painting needs.

Was pleased at the customer service desk from two of your employees. Their names were Jean and Della. They were very helpful and courteous. Made the shopping experience a delight.

Looked on line and learned that West Broad St store was closed to my home and had a rain barrel in stock. Arrived at the store after 9:00 pm and walked to garden section but found the entrance to the outside marked closed. I walked past the sign and found the rain barrels in stock. Carried one to the cashier and found that it did not have a upc code so went back and brought another forward for check out. This morning after unpacking the barrel I found it was missing the plug and spigot parts. Returned to the store and an associate took parts from the barrel that was missing the UPC code. I also bought parts to install an overflow and during check out the clerk asked me to show him the barrel the parts were taken from. He wrote a code on a scrap of paper and took the barrel to the service desk.

I wanted to purchase a grill in the box that it was delivered to the store in. Even though the computer showed 6 units in the store, the sales associate could not find a boxed unit. He did show me the floor model and offered to sell it to me at a discounted rate. All of the associates were very helpful, and even though the transaction took much longer than I thought it would, I was very happy with the results.

associates were very helpful but no one in small tools ask for help at service desk and received friendly experienced help.Very satisfied. Needed to exchange item,did so with no problems and a smile

the store was well maintained the employees friendly just seemed understaffed took a,while to get assistance

My husband and I are remodeling our home and have used Home Depot for all our home improvement projects! It is a very clean, well organized store. We have been able to ask our questions to store associates and get the answers we are looking for. Also, when checking out the cashiers have been very friendly and have praised us for doing a "fixer upper" project. This process of buying our first home and remodeling has been very stressful but Home Depot has made it so much easier for us to get things accomplished!

Unit formed sales assosites really in need of more training, hopefully I'll see a change

Had a great selection. I do prefer the Hilliard store over this one.

I come in to the store to buy a product, and could not locate it. There were several associates standing around talking among themselves and never offered to assist me or asked if they could help me locate my item. There was one Associate named Kevin in the Doors and Windows section who asked me If I needed helped locating an Item. He not only pointed me in the direction, he walked me over help me find the items. He asked if I would like sign up for a credit card. I'm not interested at the time. He also offered to load my items, and then asked my to take the survey online. He showed me what information I would need to fill out the survey. Will definitely return just because of him. He is an A++++ employee.

Store was clean and plenty of store associates willing to help find products. The cashier's were fast and friendly.

I was shopping for a washer. Had a hard time deciding...had to go home, do some research and went back the next evening. Thought we had made our decision, so we sat down with Cat. While she went to help another customer, my husband decided to get the hoses we would need for the washer we really wanted. We attached them to the washer and with the way the were angled...we knew it would fit in the space at home!! So glad to get the one we wanted!

I went to this store with my niece and we were looking for lumber. We found what we needed and I was helped in having the lumber cut. My niece had walked off and was disappointed that she didn't get to witness this lol.

Lighting associate helped me through a difficult task. Very helpful.

I used the home depot website which made my time getting in and out very nice

I wanted an herb garden. They had a pretty good selection. Some of the vegetable plants I wanted they did not have. In fact the selection of vegetable plants was not good. I was told certain ones would be there this week which they were not. So I was disappointed on that. Otherwise good shopping.