Reviews for West Cobb #153

7/23/2016 Today at the Dallas Hwy Home Depot I had the pleasure meeting Garden Manager, Mr. John Summerour. He went beyond, to assist me on today. He was highly knowledgable, extremely patient, and incredibly kind. Mr. John made my shopping experience painless and a learning experience. He showed me what true customer service looks and feel like. It was smoldering humid and yet we laughed and enjoyed picking the right plants and trees for my new amateur miniature asian garden. I stayed under budget, thanks to his experienced recommendations. I want to thank him and HD for having the foresight to place this man on the payroll to assist customers shopping at HD. Big shout OUT!!!

Always clean. And, always helpful. Definitely more selections than at Lowe's.

While visiting the West Cobb Location, my family and I had the pleasure of working with the paint department. The customer service provided and knowledge of various products helped to deliver and meet our need for our upcoming deck painting/staining project. We had invested in a 5 gallon Deck Painting/Staining project and although I was incorrect in my paint selection(s), this team was sure to provide our family with a product that we would be happy with and a project that we could be proud of. Specifically, our customer service liaison went above and beyond to ensure of our satisfaction. With courtesy but honesty, the individual advised us of options available, tried relentlessly to make those options work and when all else failed, she advocated for providing a quality product that we would be happy with. This associates "candor but professionalism" was widely embraced and her willingness to balance the business goals with the customer service needs is invaluable to your store.

very happy they help me in the plumbing and tools, electrical department

Received great help as always from this store. Clerks are friendly and make you feel welcome.

Out of stock on standard $18.98 mailbox after I bought the only 2 on the shelf but needed 6 this trip. No 1/2" x 4 x 8 foil faced sheathing. Lowes down the street had plenty of both items. I am an ex employee and own stock and prefer to shop Depot. Hate making a complaint but you deserved this one. The refund desk associate and lady in lighting were outstanding. The survey info was torn off my receipt but I got it on line. Lumber/building material dept. pretty messy/aisle blocked. Lumber associate was working hard though and was very friendly. Normally shop the Acworth store.

The people at this location are always eager to help. The offer suggestions that are the best way and then offer ones that are more budget friendly if needed. This is a very busy location because of it's accessibility as well as the professionalism of the people who work there. I recommend avoiding Saturdays if you can since it can be pretty crowded.

This store plants looked so healthy and not stressed by the hot weather. They were beautiful that I wanted to take so many of them to plant in my yard. The way they are displayed helped you see what they will look like in your yard. Very clean and well stocked store.

Every time I go to this store location I am happy with the level of customer service. From the moment you walk into the store, you are greeted by employees. What I enjoy most is not having to look for someone when you need help or if you have a question. Rather than employees avoiding customers, they are constantly approaching customers to see if they have any questions. Make sure you visit this store. You will not regret it!!

This crew was great, knew their tools, knew all the tips and pointers you might need on using the tool and if you have any questions, ask them, they have the right answers.

My cashier went 3 xtra miles to help me. She was knowledgeable & explained the differences between geranium species. I was on my lunch hour & pinched for time. She had no way of knowing this. When i realized I selected the wrong geraniums, she left her register and followed me to the aisle.Did not ask her to do this. Then, she picked out the healthiest 4 plants among the huge selection and carried them to the register! WOW! I was astonished; well beyond my expectations although I have never had an adverse experience at this HD.

I've been using order online and pickup in store and find it to be extremely useful.

I always have a great experience at this Home Depot. Everyone is very friendly and treat you like family!

Very happy with the people who work there and I always find what I want when shopping. The prices are very good, also.

Tanya, the cashier, was friendly. I did not shop the entire store, but I was looking for a difficult-to-find item, and I found it there.

Staff members were unbelievably helpful and willing to do whatever it took to help us find what we needed.

I love shopping at this specific location because it's really close to me and the staff is always friendly..Also they always give me my veteran discount, which most of us do appreciate that...Thanks:)

This is a great store to shop at. I will keep going to my favorite store. It was a very pleasant check out with Aimee she was a pleasure and was a great addition to the my Home Depot!

I found the store to be clean and easy to navigate. The shelves were stocked in each area I shopped.

This is my favorite store and I could drive to three others but I go here!

Great store. Great product variety and selection. Helpful friendly associates. Shopping aisles tend to be too cluttered.

This store is friendly, staff is excellent, unfortunately if you go on a bussy day looking for a specific associate(plumbing) you will have a wait time to ask a question but that's expected. Now I know to go at night or early morning.. Just a great store overall.

store always has items I need in stock and pricing is good.

I needed assistance with finding a paint color for several items in my home. The salesperson was so helpful in helping me with choices. She asked me things that I didn't know were relevant and I made such a difference. Everyone was helpful in finding what else I needed and I left feeling like the experience was much easier that I had anticipated. Very satisfied with the end result. I have many more projects to do in my home and will definitely go back to Home Depot for all of my needs!

More employees than in prior months therefore easier to get help.

The store was clean and very well organized. All the employees were friendly and willing to help.

I frequent this location and have always experienced a helpful and friendly staff. The merchandise is easy to locate as the store is well organized and clean. The associates are eager to assist when the need arises for me to seek help in finding something. It is greatly appreciated particularly as I am not the "handy-man type" who knows everything that might be needed for various projects.

Cashier Brenda was very helpful and awesome as I explained the reasoning for my purchase. Needed tomato stakes for son to make Yard Crosses for the Church to distribute to the community.

I would have to say that the home depot employees at this store are some of the best! I have gone to many stores over the years, but they truly go above and beyond to help you make your project work. They have made a lot of my projects work in ways I would have not considered with out their help and expertize! Come to this store and it will happen!

Store was clean and well stocked, cashier was friendly also!