Reviews for West Roxbury #2665

Happy with my pirchase

Couldn't find an item and 3 employees went out of their routine and found the item for me. Also held it for a day and the assistance I got to even load it up was on point. Big shout out to the store...

ANDREA AT CUSTOMER SERVICE WAS THE BEST EXAMPLE OF CUSTOMER SERVICE I HAVE EXPERIENCED IN A LONG TIME. SHE WAS OUTSTANDING! SHE SOLVED MY ISSUES AND WENT ABOVE AND BEYOND MY EXPECTATIONS. KUDOS FOR ANDREA. SHE DESERVES A RAISE $$ THANKS ANDREA! KEEP UP THE GOOD WORK

Waited a kind time for assistance while staff was just chatting with other co workers. Went to seek out assistance the department was paged multiple times. Once the stafff arrived to my location he was yelling at me hey!hey! Hey you need some help!!!’

i got ripped off by buying a half empty box

Bought special rodent repellent mint garbage bags and are so happy to find them. Store is well stocked lovely with helpful knowledgeable employees

Need staff actually willing to assist customers!!!!

Leah & Larry. were both very caring, friendly and helpful

Saba, the store manager, Michel and Nancy were really helpful, friendly and knowledgeable about the products in the appliance area. They made my shopping experience really pleasant and stress-free. I highly recommend the West Roxbury store.

I had a special order for kitchen cabinets. The cabinets look beautiful but the material is very cheap. The customer service is up to date

It was great to have an employee there to help customers with what items we were purchasing. I wish I knew her name. An older Caucasian woman and we were greatful for her help to achieve what we needed.

Many long term helpful people

I was looking for a Fossett and an employee directed me to the correct aisle. I use the self check out and it was very easy to use and smooth process. I always like Home Depot because the employees are very helpful and friendly.

Returns are easy without hesitation. HD is a store I shop at often on-line and in-person. I am very satisfied with their home decor department!

Thanks Micheal and the Awesome Team - Ben, Rosemary, Gideon, Ashley, Christian, Christine, the guy in Lumber, and some others, I don't remember their names, but you guys are All Awesome. Keep up the great Customer Service.

I love the fact that this store is pet friendly! Plus it has a huge variety of items always in stock.

It is ten dollars more than the other brand since it can exhaust to a seven inch duct at the center, orrectangular duct above, rectangular to the wall, or recirculate back to the room after a filter. I believed the manual that it is a one person installation. It took me several hours alone. I picked it because its low air flow was less than others. I wanted quiter operaion. I cannot compare, but I am happy. It is one inch thinner than my old one. So I may have space for a nice gyro kebab. Just kidding.

About 98% of the time, women in your stores are “invisible”. We have to search for an employee if we need to find an item, or have a question. This is your reputation from coast to coast, and not merely my opinion.

The garden center screams, Fall is here. It's filled with vibrant mums in orange, yellow, purple and burgundy. The array of accents in the seasonal section made it easy to create stunning seasonal planters with minimal effort. Whether you’re a seasoned gardener or just someone who wants to add a splash of color to your porch, Home Depot’s fall flower selection has something for everyone. Plus, the prices are as friendly as the staff. 🍁🌼

It took them multiple times to get this order done correctly, despite my measurement being exact, I wasted an entire day of my time with multiple return trips despite having the correct measurements from the beginning.

Leah was great. Very helpful

My visit to home depot today was extremely enjoyable when confronted by a sales person named Leah she made my day a little bit brighter

Great selection of products, easy to find and with good price.

I purchased a dehumidifier, they had many options in stock and upon check out the cashier showed me how to receive $50 off my purchase. Very satisfied!

I had an issue with the store when I call on hold no one ever picking up the phone . I talk with Nelson store manager very apologetic about the issue he made it up to me on my sale. I have said this before good help is hard to find and it’s everywhere and he made it up to me . That’s a good ware to be there and supported of the customer.

I was impressed just how nice the store looked. The time I spent there looking at the products..showed that this store carries anything & everything you would need. The staff was professional. Very helpful, & knowledgeable re: what I was looking for. Would definitely shop here again soon.

John Kelly in the hardware department is truly an asset to your team. He is an exemplary employee and human being. John helped us tremendously with a hardware question and he went above and beyond to make sure he found the right solution for us. Our problem was solved smoothly and professionally because of the efforts of John. He took the time to listen to us and was so thoughtful. I kindly ask that you pull John aside and praise him for his work ethic and wonderful customer service. Thank you.

Every time I go here with an urgent issue or just need some help, there is always someone to help me out. I am not very handy and ask a lot of stupid questions, but these folks here are patient and go out of their way to help me out.

It took over two hours to get a stocked item to the shelves for me to buy. Almost climbed a ladder myself…

This particular HomDep continues to be better in terms of cust service than the inner city SouthBay location (good luck getting reps to help you out there at S Bay)