#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(713)726-4406

Rental Center

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

11500 Chimney Rock

Houston, TX 77035

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Customer Store Reviews

  • 4.6 out of 385 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (385)
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Showing 1-30 of 385 reviews
Awesome Customer Service!
Made a small purchase at self checkout and Jackie provided excellent customer service and a smile to go along with it!
by
    • Recommended
    Always Stock
    Every time I go to this location they have everything I need
    by
      • Recommended
      Great experience
      I was in and out real quick and the workers where very helpful
      by
        • Recommended
        Great experience
        I went in there it was easy to get around
        by
          • Recommended
          Great cashiers
          I came for some quick things checked out very quick
          by
            • Recommended
            Friendly and helpful employees
            My husband and I go out of our way to shop at this Home Depot because of the employees!!!!!
            by
              • Recommended
              Great staff!
              Staff has been very friendly and helpful every time i have shopped here!
              by
                • Recommended
                Always Satisfied
                Each time I visit this location I have a pleasant experience whether purchasing or returning. The employees are always helpful, knowledgeable
                by
                  • Recommended
                  American Standard Toilet
                  I bought a toilet at Chimney Rock Home Depot to find out that the toilet is broke when I opened it at my house to install it. That was the last toilet available and it looks like it was opened before but since it was the last one that was available I took it. I have to drive back but not in Chimney Rock instead I went to Hillcroft store and everything went smoothly from returning the toilet to purchasing 2 toilets.
                  by
                    Found everything for my project
                    Thank you so much Charles for helping me with my Plywood project! Y’all need more associate like Him
                    by
                      • Recommended
                      This location seems to always have what I need!
                      I really like this location, it’s very convenient and doesn’t fail to have what I need. I don’t have to check unless it’s a seasonal item.
                      by
                        • Recommended
                        Store was very well stocked and there were plenty of associates around to help out if needed.
                        Store was very well stocked and there were plenty of associates around to help out if needed.
                        by
                        • Verified Purchase
                        • Recommended
                        The employees on two different occasion was not helpful are friendly. On 7/18/21 in the Garden de...
                        The employees on two different occasion was not helpful are friendly. On 7/18/21 in the Garden dept. I was checking out in the self check out lane and I was having issues with the register.The young lady in the booth across from me was too busy texting on her phone to give me any assistant. I had to clear my throat trying to get her attention to help me. Then I went back 7/22/21,I had to pick up some more items. The two men in the garden dept. did not have the decency to help when they saw me struggling to put 2 large bags of rocks in my basket. Where do Home Depot get these lazy people from. Pitiful.
                        by
                        • Verified Purchase
                        The Associate in blinds was friendly and very helpful. THE BEST!! THANK YOU R.R.
                        The Associate in blinds was friendly and very helpful. THE BEST!! THANK YOU R.R.
                        by
                        • Verified Purchase
                        • Recommended
                        I am sure customer service can be improved at this store. You walk in unnoticed and you leave un...
                        I am sure customer service can be improved at this store. You walk in unnoticed and you leave unnoticed!
                        by
                        • Verified Purchase
                        This store is always well stocked and clean. Customer service is excellent.
                        This store is always well stocked and clean. Customer service is excellent.
                        by
                        • Verified Purchase
                        • Recommended
                        Trevin is a really good at doing his job and caring about ppl who need help. Thank you Trevin fo...
                        Trevin is a really good at doing his job and caring about ppl who need help. Thank you Trevin for your hard work in the parking lot and helping elderly customers outside whom need help. “This could be your grandmother” is what he said to me!! What a nice person he is!!
                        by
                        • Verified Purchase
                        • Recommended
                        the store products meets all my necessary needs.
                        the store products meets all my necessary needs.
                        by
                        • Verified Purchase
                        • Recommended
                        This store was very well kept and workers on all the isle ready to assist and was able to get eve...
                        This store was very well kept and workers on all the isle ready to assist and was able to get everything I needed. Was in and out fast no long lines
                        by
                        • Verified Purchase
                        • Recommended
                        The employees were very nice and friendly and helpful . I had gotten everything I need out of ...
                        The employees were very nice and friendly and helpful . I had gotten everything I need out of that store which was a good thing
                        by
                        • Verified Purchase
                        • Recommended
                        Great store to shop at for home projects Don’t have to look all over store for associate to ask a...
                        Great store to shop at for home projects Don’t have to look all over store for associate to ask a question
                        by
                        • Verified Purchase
                        • Recommended
                        This is the best Home Depot Store that I know in Houston Texas
                        This is the best Home Depot Store that I know in Houston Texas
                        by
                        • Verified Purchase
                        • Recommended
                        The employee at the Kitchen Appliances section, Art Straka, was outstanding and I appreciated his...
                        The employee at the Kitchen Appliances section, Art Straka, was outstanding and I appreciated his extensive experience and knowledge as well as his overall helpfulness and courtesy. However, both this and other Home Depot stores use an extremely loud and almost painful audible warning sound on its mobile store vehicles used for merchandise transport. The noise was/is excruciatingly loud and made it almost impossible to converse with the employee serving me. STOP the excessive noise and be more concerned about the comfort of your customers. A little soothing music might be helpful. Your liability concerns far exceed any concern for the comfort of one's shopping experience!
                        by
                        • Verified Purchase
                        • Recommended
                        Ms. Hayes was quite incredible..and just really above and beyond.. in helping me with my purchase...
                        Ms. Hayes was quite incredible..and just really above and beyond.. in helping me with my purchase of my new washer and dryer.
                        by
                        • Verified Purchase
                        • Recommended
                        GREAT store. Location. Cleanliness. And (1) particular employee to ask for - Phillip Delasbour. H...
                        GREAT store. Location. Cleanliness. And (1) particular employee to ask for - Phillip Delasbour. He knows where EVERYTHING is in that store! And knows just about everything there is about product knowledge too! Never stopped smiling through ALL of my bothersome and worrisome questions. Even took over pushing my cart around for me.
                        by
                        • Verified Purchase
                        • Recommended
                        Great store and nice employees
                        Great store and nice employees
                        by
                        • Verified Purchase
                        • Recommended
                        Great service , friendly faces , numerous lines open. Love this store.
                        Great service , friendly faces , numerous lines open. Love this store.
                        by
                        • Verified Purchase
                        • Recommended
                        Ms. Robinson went over and beyond for us. We chose our flooring but the backsplash was on back or...
                        Ms. Robinson went over and beyond for us. We chose our flooring but the backsplash was on back order so she waited patiently while we picked from other samples. She had to pull the original from the boxes because they differed from the samples. Even when we kept changing our minds, she hung in there with us, and always kept a smile on her face and warmth in her voice. Ms. Robinson made a stressful situation bearable.
                        by
                        • Verified Purchase
                        • Recommended
                        The staff in kitchen appliances is very helpful.
                        The staff in kitchen appliances is very helpful.
                        by
                        • Verified Purchase
                        • Recommended
                        This store is very convenient to my home and the staff is friendly and seems to enjoy their job. ...
                        This store is very convenient to my home and the staff is friendly and seems to enjoy their job. I usually find what I need at this store on Chimney Rock.
                        by
                        • Verified Purchase
                        • Recommended
                        Showing 1-30 of 385 reviews

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