#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(513)389-4700

Rental Center

(513)389-4704

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

6300 Glenway Ave

Cincinnati, OH 45211

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 715 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (715)
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Showing 1-30 of 715 reviews
Rust-Oleum dial a spray
I suggest you not carry this item as the spray comes out at 360 degrees around dial if nozzle isn't perfectly lined up, which I was not able to accomplish. Even in the OFF position, paint sprays in all directions from underneath the dial. Worst product I have ever bought.
by
    Overall poor store management
    Every time I shop at HD the lumber aisles are blocked while they stock the lumber areas. Aisles are full of orders that block in store customers. Constant problem.
    by
      Great Service
      Sales person took us to the exact isle and also help us the exact stakes because we had the wrong ones. Was very helpful.
      by
        • Recommended
        Friendly and helpful
        I like shopping at this store as employees are friendly and helpful. I was asked if I needed help by / employees on my trip. Many times these days it’s hard to find an employee
        by
          Free removal of old appliance would be nice and a frre cord
          I paid $822 for a $623 oven. I think if you but something over $500 you should get a few perks and at least a cord to your appliance. Thats just my opinion. Will probably shop around for my new fridge. The staff was very good though.
          by
            • Recommended
            Horrid experience!
            If you value your serenity stay away from Home Depot for remodeling!
            by
              Western hills store
              I have purchased a variety of things from this store, be it hardware ,electric ,lawn equipment ,lighting plumbing and for the most part have been very satisfied with my purchases
              by
                • Recommended
                Cleanup of the store
                It seems like the store is in need of cleaning up displays and making more room down the aisles for customers to shop and look.
                by
                  • Recommended
                  All around great Employees/Management
                  Shopped here for many years, it’s very rare to not receive the help when needed. From the manager of the Pro Deek to the specialist in plumbing, electrical, lumber, there has always been some knowledgeable help around.
                  by
                    • Recommended
                    Online order delivery
                    Purchased items for delivery. Had to call Lisa at the Pro Desk very helpful the delivery guys were great.
                    by
                      • Recommended
                      Great service
                      Janet checked us out and made sure I had help to load my purchases. Friendly and hrlpful
                      by
                        • Recommended
                        Cull or discounted items
                        They prefer to throw away items instead of letting you buy them at any discount
                        by
                          I can always find a clerk to help me.
                          Cashiers are so pleasant to talk to you as they check you out. And clerks are so helpful when I can't find what I came for.
                          by
                            • Recommended
                            Poor service
                            I was looking for Laminate' wall coverings and I asked 4 employees were was it, and all of them said it was over there'. I stead of asking, can I help you? Then I asked were was customer service? That is bad service
                            by
                              Pro employees.
                              Jim at pro desk has answer for me every time. What an asset
                              by
                                • Recommended
                                Shazam!
                                Every employee we encountered was helpful. If they didn’t know exactly where something was, they found someone who did. In a world filled with know-nothings, this place is tops!
                                by
                                  • Recommended
                                  Very rude cashier at U-Scan
                                  Treated like a thief while spending $300 on a few household items! I’m appalled at the customer service at this location!
                                  by
                                    Excellent Customer Service employee
                                    I had an amazing experience at the Customer Service counter with an employee who when out of his way with a difficult purchase. I was treated kindly, and professionally!
                                    by
                                      Purchase of Power Washer
                                      Not sure it is even ordered. Checked my account and the item doesn’t show ordered. I have to go back and check to see if it is ordered
                                      by
                                        Your sales associates need to be clearer on instructions for an install of an appliance
                                        I paid $500 for this dishwasher and at the end of everything it ended up being $900. So tell me why. I wasn't told that I had to have my dishwasher completely removed from the space so that they could just simply install it. So now I have a dishwasher in the box in my kitchen that I'm going to have to figure out how to get installed. Not happy. I was asked if I had someone who could haul it away but I wasn't asked if I had someone who could actually remove the thing. This important detail needs to be communicated clearer.
                                        by
                                          • Recommended
                                          No handicapped carts
                                          Handicap carts never work - workers are nice and say they have asked for over a year and no help
                                          by
                                            EXCELLENT CUSTOMER SERVICE!
                                            The cashier's at this location are ALWAYS so pleasant!!! Such a great vibe @Western Hills Home Depot!
                                            by
                                              • Recommended
                                              Luella is the best.
                                              Luella helped me find my pro extra rewards so I could use my 100 dollars of rewards it was very helpful.
                                              by
                                                • Recommended
                                                Employees don’t know how to use a tape measure.
                                                Twice now I’ve had employees mess up cutting plywood for me. I asked them to cut them in half, after they messed up they said there was nothing they could do to remedy the mistake.
                                                by
                                                  Clean and Organized Store, With Good Vibes
                                                  I live very close to this location, so the convenience mostly outweighs all other factors. However, the store is always clean, well stocked, and organized when I visit. The associates are helpful when needed. I’ve even experienced fellow shoppers providing assistance/guidance on occasion.
                                                  by
                                                    • Recommended
                                                    Xavier was a great help
                                                    I needed to purchase batteries using a Tax ID exemption form. Xavier was polite and quickly helped me make the purchase.
                                                    by
                                                      • Recommended
                                                      Great cashier
                                                      Juliet was extremely helpful at checkout and made this a pleasant shopping trip! Thank you!
                                                      by
                                                        • Recommended
                                                        Not enough Items
                                                        I have been there many times and most of the times there are a limited number of items in some of the departments.
                                                        by
                                                          • Recommended
                                                          Great Service
                                                          My Cashier Carol was very friendly and helpful. She confirmed I picked a great product and helped me check out with a great attitude
                                                          by
                                                            • Recommended
                                                            I think your paint products are the best.
                                                            always covers and goes on smoothly. Great color selections too.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 715 reviews

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