#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(513)389-4700
Tool & Truck Rental(513)389-4704
Store Hours
Mon-Wed: 6:00am - 10:00pm
Thu: 6:00am - 8:00pm
Fri: 6:00am - 10:00pm
Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
6300 Glenway Ave
Cincinnati, OH 45211
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Customer Store Reviews

  • 4.6 out of 691 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (691)
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Showing 1-30 of 691 reviews
Wonderful employees!
Lauren and Francisca in particular were super pleasant and helpful on this visit. All employees were pleasant overall.
by
    • Recommended
    Great customer service!
    My parents house and out family church has been beautified by Home Depot quality products and brands.
    by
      • Recommended
      Overall Products and staff both excellent
      The cost and quality were exactly what I was looking for and the employee Lori was great, answered our questions with knowledge of products also made very helpful suggestions.
      by
        • Recommended
        Nate the Great
        Great help and friendly service
        by
          • Recommended
          Great customer service
          I didn't think the product would work, yes, yes, it's works! I would like to say thanks to Donna even though I went through self service she helped me with understanding the product. Thanks again Donna and Home Depot!
          by
            • Recommended
            Absolutely WONDERFUL employees!!!
            The employees are PHENOMENAL, very friendly and knowledgeable!!! Makes shopping there a DREAM!!!
            by
              • Recommended
              LORETTA - CUSTOMER SERVICE *****
              I LOVE LORETTA IN THE RETURNS AREA. SHE IS VERY INFORMATIVE AND ALWAYS KEEPS ME UP TO DATE WITH ANY CHANGES THAT WILL BE OCCURRING IN POLICY
              by
                • Recommended
                Very helpful!
                What ever I have a question about or need someone is always able to explain and give advice to this first time home buyer. And so far, so good. They have amazing work crew.
                by
                  • Recommended
                  Very friendly customer service rep
                  Cashier , Loretta was very friendly and helpful.
                  by
                    Customer Satisfaction
                    Jared at 6300 in the home and lumber department make sure you ask for him. 100% Satisfaction gaurenteed
                    by
                      • Recommended
                      Best of the west - Western Hills Home Depot
                      Good store, well stocked, easy to get around in and the floor crew are pretty observant to notice if you look like you need help and step forward to ask if you need help. They pretty much know the store layout to direct you to where you need to go. If it's not the dept. they work, they will get you over to someone who knows the products in that area
                      by
                        • Recommended
                        Very nice and helpful employees!
                        Bought a floor model grill and very happy happy with it.
                        by
                          • Recommended
                          great location wonderful people!
                          i'm a regular at Home Depot i Believe the products are Really Good and Good quailty!
                          by
                            • Recommended
                            Great Customers
                            I purchased another new screwdriver and PB Blaster to change an expired license plate and was struggling to remove the old plate still in Home Depot's lot (Been trying to remove for a month). Steve (another friendly customer) noticed me struggling to accomplish what should have been a simple task, and he provided his assistance. His assistance helped get the plate replaced. Home Depot's great customers get things done!
                            by
                              • Recommended
                              Helpful employees
                              In the middle of a project at home I had to run to Home Depot, Western Hills, to buy all knew screws (4 different kinds) to put an antique dining table together. I walked into the store in a not so great mood and left feeling great! An employee stepped up to the the plate and did all of the work for me, taking the time to measure, compare & find exactly what I needed. Who goes to that kind of trouble these days?! An employee at Home Depot did! Thank you Korin! I am very grateful for your help, great attitude and smile. It made all of the difference!
                              by
                                • Recommended
                                Great
                                I borrow the cabinets and some plumbing stuff
                                by
                                  • Recommended
                                  Kitchen Remodel
                                  The kitchen remodel process was made easy with the help of Bill Frietch, kitchen designer at Western Hills Home Depot. I highly recommend him if you are looking for someone who is friendly and experienced.
                                  by
                                    • Recommended
                                    I always find what I’m looking for here. For a new homeowner or experienced gardener this is your...
                                    I always find what I’m looking for here. For a new homeowner or experienced gardener this is your store! The employees at the paint counter are helpful and fun!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    This store is just fine as long as you stay out of the filthy dark bathroom
                                    This store is just fine as long as you stay out of the filthy dark bathroom
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    The store is layed out so it is easy to find things. The employees are always helpful.
                                    The store is layed out so it is easy to find things. The employees are always helpful.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    The ProDesk is fantastic, especially Fran and Erin!
                                    The ProDesk is fantastic, especially Fran and Erin!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Terrible customer service finding anyone to help you while in store. Felt like it was up to the i...
                                    Terrible customer service finding anyone to help you while in store. Felt like it was up to the individual to find what you’re looking for. I was looking for a light sensor replacement for my yard post light. Couldn’t find the item nor could I find anyone to help me find it. I would like to say that the employees were friendly and helpful but I couldn’t find anyone in the 6 aisles that comprise the electrical and lighting departments. Save yourself some frustration and find another HD or competing big box or local hardware stores.
                                    by
                                    • Verified Purchase
                                    Cashier could not figure out how to fix a problem she created. Handed me back my gift card, char...
                                    Cashier could not figure out how to fix a problem she created. Handed me back my gift card, charged me the entire amount. Sent me on my way as if I had done something wrong. I made an online order for a ladder and am told it won’t be delivered until NEXT MONTH. Then why are there ladders IN THE STORE? Where will my ladder come from? Chiina? And I am being charged to deliver a ladder that could almost be walked to my front door from the store. Customer service is all you have seeing as you can not even keep product in store.
                                    by
                                    • Verified Purchase
                                    Awesome job and service, shout outs to Cortney the cashier, Steve from plumbing and Devon in powe...
                                    Awesome job and service, shout outs to Cortney the cashier, Steve from plumbing and Devon in power tools everybody was great and able to get what I want in minutes
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    All the store Specialists are always eager to help and easy to find. If they don’t have an answer...
                                    All the store Specialists are always eager to help and easy to find. If they don’t have an answer for you they find someone that can help. My experience with this store for the most part has been very positive. I always appreciate the friendly and professional customer service I receive every time I stop in.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Nate the Great has superb customer service skills : )
                                    Nate the Great has superb customer service skills : )
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    I had outstanding and friendly service from many members at this Home Depot. I own several prope...
                                    I had outstanding and friendly service from many members at this Home Depot. I own several properties in the area and enjoy my visits. Nate is one amazing sales associate though. Highly recommend the entire team
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Need better customer service
                                    Need better customer service
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Give Loretta a Bonus! She's Awsome!!
                                    Give Loretta a Bonus! She's Awsome!!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Parking lot quite full, lots of employees to help out. Received great service and nice people to ...
                                    Parking lot quite full, lots of employees to help out. Received great service and nice people to deal with!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Showing 1-30 of 691 reviews

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