Horrible do not buy!!!!! Id leave it a zero if I could this will make a 20 minute survey job turn into a 4 hour job any day of the week. Good luck for anyone purchasing this.
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Response from DewaltProductExpertJun 30, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #DWHT34049) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7555670 so we have all information available for your review.
Thanks FRANK DEWALT
Recommended
2 found this review helpful
Mar 25, 2023
Broke after 3 uses
Disappointed to say the least. Bought to run fencing and pulled it out about half way a few times, seemed to work ok. First time using it at length the cheap plastic gears all failed inside the crank when I started reeling it in. Wound up less than half way when it broke. ALL of the gear posts broke off on the first retraction, unfixable.
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Response from DewaltProductExpertMar 27, 2023
Hello. I appreciate your feedback on the Measuring tape and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6780710) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution. Thanks, Maria DEWALT Social Media Team
2 found this review helpful
Nov 23, 2022
Ripped at 51"
Didn't have it longer than 3 months broke at a bad spot
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Response from DewaltProductExpertDec 30, 2022
We appreciate your feedback on the DWHT36109S. We are sorry to hear about the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference ticket # 6235964. We look forward to hearing from you. Thank you, Roxy DEWALT Social Media Rep
Sep 12, 2022
parts are made of cheap plastic.
Saw a 2 pack of this tape on sale before Christmas. Assumed that was the reason it was so cheap. DeWalt is usually fairly well made. Turns out these are not at all. Same as other reviews, the slide that locks the tape out is made of cheap plastic. With minimal use and being careful, it broke within probably 6 months. I finally took it apart to see what happened and realized the slide that provides tension to hold the tape was just cheap plastic that had broken.
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Response from DewaltProductExpertSep 13, 2022
Hello Jeff, Thank you for leaving your feedback from your experience with DWHT79307GC1. I am sorry to hear that you’re having issues with your unit after such a short amount of time. I’d like the chance to speak with you about this problem and your warranty. If you are interested in speaking with me I can be reached by email at wecare@sbdinc.com. Please also reference ticket # 5443673. Hope to hear from you soon! Thank you Roxy DEWALT Social Media Rep
1 found this review helpful
Jan 13, 2022
Bad Clip
I really like the look, feel, and function of this tape measure. However, the clip bent within 2 weeks of purchase. As a contractor, if the clip doesn't work then the tape measure is worthless. That's the reason for the 3 star rating.
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1 found this review helpful
Nov 15, 2021
Trash
Hot garbage. Went to measure the height of the pillars in front of my house. Wouldn’t retract afterwards. Just stuck. Wouldn’t go back in.
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Response from DewaltProductExpertFeb 9, 2022
Thank you for providing your feedback. Your feedback will help us to better our current and future products. Please contact Customer Support at WECARE@sbdinc.com if you have any additional questions or concerns that we may assist you with. Thank you Deeris
3 found this review helpful
Nov 7, 2021
Great product for the price tag!! Usually one of their...
Great product for the price tag!! Usually one of their tape measures are like 22-35$ and I’m a huge DeWalt buff. The sales that started this past week have sent me on the deep end lol. I dropped almost 2 bands on all of their sales however I will admit I got amazing savings as well!!!
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Jul 10, 2021
30ft Tape measure
Great tape measure. Its accurate, easy to read, tough, and easy to use
by
Recommended
Customer review from dewalt.com
Jun 18, 2021
Works as intended, well built
Works as intended, well built
by
Verified Purchase
Recommended
Jun 2, 2021
Very good tape...
Very good tape
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Verified Purchase
May 1, 2021
Look elsewhere, this is junk......
Used this twice in a warehouse on flat concrete. It reeled in the first time with no issues but as I tried to reel it the 2nd time it just broke. I didn't realize it until then that the handle and reel portion is all plastic (probably the reason it failed).
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Response from DewaltProductExpertMay 13, 2021
Hi We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information. We look forward to hearing from you. Thank you DEWALT
3 found this review helpful
Dec 4, 2020
DOES NOT SHOW FRACTIONS
IT DOES NOT SHOW FRACTIONS!!!! The photos and descriptions are wrong. Do not buy if you want a tape that shows fractions. You will have to waste your time returning them. I have servel tape measures from DeWalt that show fractions and have been trying to get more. The last 8 that we have ordered have said that they show fractions. NONE of them have and all had to be returned
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4 found this review helpful
Oct 17, 2020
After 6 weeks it will NOT HOLD anymore.
I purchased this in Sept. 2020. I used it twice on small, easy home projects. Went to use it yesterday Oct. 16, and it kept retracting. It won't lock/hold anymore. I'm bummed. Very disappointing. I wrote to Sherri over at DeWalt today. Waiting to hear back from her. I will update this after I hear back from DeWalt.
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3 found this review helpful
Sep 27, 2020
Friction-lock mechanism does not last
Same issue as others. First one stopped holding. I didn’t understand why. Exchanged it for another at the store and with occasional use the same thing happened but this time the friction-lock tab completely broke off. Will try taking it back. I love Dewalt but this is subpar
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3 found this review helpful
Sep 22, 2020
Junk
Several weeks of light use... internal tape locking mechanism snapped off, now tape just retracts all the time... no I don't have the receipt anymore... $16 down the toilet, shame I actually liked the size, weight, etc, etc... don't buy.
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Response from SBD_Product ExpertFeb 5, 2021
Hi – Thank you for leaving your feedback from your experience with this unit. I am sorry to hear that you’re having issues with your unit after such a short amount of time. I’d like the chance to speak with you about this problem and your warranty. If you are interested in speaking with me I can be reached by email at wecare@sbdinc.com. Please also reference case # 12942593. Hope to hear from you soon! Thanks Becca STANLEY BLACK AND DECKER Customer Care
We bought one from The Home Depot and on the first use the planetary gears in the rewind crank sheared off. Took it back to The Home Depot thinking it was defective and they kindly gave us a replacement. Planetary gears sheared off the replacement after 4 uses this time. Not going to try to get a replacement because we just don't want one
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3 found this review helpful
May 20, 2020
Doesn’t show fractions
The photos and product specs show “fractional read blade.” Actual product doesn’t have fractions.
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3 found this review helpful
May 12, 2020
Great tape
Great tape
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Verified Purchase
Recommended
Apr 23, 2020
BIGGEST POS I’ve ever owned
Bought this tape today from HomeDepot. I will not buy another one. I pulled it out and reeled in back in (walking to the tape every time) 2 times the 3rd time it broke and won’t reel back in.
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Response from DewaltProductExpertMay 13, 2020
Hi We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com I look forward to hearing from you.
Thank you Tabitha DEWALT
4 found this review helpful
Mar 14, 2020
The 16' tape and the 30' tape both show the fractions in the pictures on here. The 25' tape does...
The 16' tape and the 30' tape both show the fractions in the pictures on here. The 25' tape doesn't show it in the pictures...but some of the reviews showed the fractions. I ordered the 25' tape online for pickup in store. Guess what: no fractions. Sorry, I don't really need them. But anymore when I interview someone, I'm surprised they can read. Let alone read fractions within an inch. Sorry, this one's going back to the store.
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Response from SBD_Product ExpertApr 29, 2020
Hello Jon,
We apologize for any trouble or inconvenience with the tape measure model number DWHT36107S. Please reach out to us at WECARE@sbdinc.com and reference case number 11466186 so that we can work together in order to resolve this issue for you. Thank you for your cooperation in this matter.
Best Regards, Sherri DEWALT
Mar 14, 2020
30 foot tape measure great product
[This review was collected as part of a promotion.] I used this for a project of building a shed. It was great. I could reach 10 feet without it breaking over. It's a little heavy on the hip but for reaching 30 feet it's great. Retracts smoothly and easy to read
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Recommended
Customer review from dewalt.com
Feb 6, 2020
Pocket clip is horrible
I use a tape measure hundreds of times a day. I dont have a problem witht he tape itself, I do have a problem with the pocket clip. I own 6 of these tapes and they all do the same thing. As you clip and unclip it from your pocket the little screw comes loose, on every single one of them. I was using one yesterday as I was doing tile work on a shower, I had to tighten the screw 7 or 8 times in one day. I have alot of Dewalt tools as it is my preferred brand, but these tape measure drive me crazy!
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Response from SBD_Product ExpertApr 16, 2020
Hello Cameron Barnes,
We apologize for any trouble or inconvenience with the tape measure model number DWHT36107S. Please reach out to us at WECARE@sbdinc.com and reference case number 11398533 so that we can work together in order to resolve this issue for you. Thank you for your cooperation in this matter.
Best Regards,
Sherri
1 found this review helpful
Jul 16, 2019
As others mentioned, the slider lock failed after less than 2 months of light use at home. Too ba...
As others mentioned, the slider lock failed after less than 2 months of light use at home. Too bad, as the tape and body are good quality.
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Jul 7, 2019
The plastic gears for faster rewind were destroyed in the first use. Wasn't even able to rewind ...
The plastic gears for faster rewind were destroyed in the first use. Wasn't even able to rewind it.
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Response from DewaltProductExpertJul 10, 2019
Hi- We appreciate your feedback on this unit and are sorry to hear of the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you with resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case # 09933792. I look forward to hearing from you. Thanks Becca DEWALT Customer Care
1 found this review helpful
Jun 4, 2019
Excelente producto
Excelente producto
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Verified Purchase
Recommended
Dec 18, 2018
The lock is a little tough, that's my only gripe. I like how it has the fractions right there on ...
The lock is a little tough, that's my only gripe. I like how it has the fractions right there on the tape. The 10 foot standout claim is pretty exact. Built tough.
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Recommended
Dec 11, 2018
Great product, great price. Love DeWalt, love Home Depot!!
Great product, great price.
Love DeWalt, love Home Depot!!
by
Verified Purchase
Recommended
Nov 30, 2018
best tape measure
Excellent tape measure! Had it for over a year now and works great with any project and the holiday deal is even better!
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Recommended
Sep 20, 2018
Dewalt tape is one of the better measuring Tapes out there. Good recoil,number legibility And pr...
Dewalt tape is one of the better measuring
Tapes out there. Good recoil,number legibility
And priced right. Does rust over time and numbers will Wear.
by
Verified Purchase
Recommended
Apr 20, 2018
a little on the cheap side but does the job. what I expected for $20
a little on the cheap side but does the job. what I expected for $20