Reviews for Douglasville #143

No one to help load heavy items into cart & car. Checkout clerk continually called to no avail. However, the checkout clerk knew where to find items.

Picked up a Truck load of garden supplies & I am glad to have made the trip..

Kudos to Ramon and Tracy at the Douglasville Store! Ramon provided me with EXCELLENT customer service. He could tell I was upset about an online purchase I made and he immediately calmed me down and resolved my problem. I really appreciate him and Tracy who was busy working with another customer when I came to the store to return the item. I guess it was meant for Ramon to help me today because he was the most gracious and customer centered HD representative. Thank you again, Ramon!

Veteran service Sucks

a great shopping experience and they usually have what I'm looking for. Nice, friendly and helpful staff.

The Pro Xtra team in the Douglasville location Store #0143 is absolutely exceptional..amazing customer service and always with a smile ..Not only do they always remember our names but they truly go above and beyond to assist us and make us all feel so at home. The Pro Xtra team are true professional . So from John, Oscar and Hector we would like to say thank you for being the best!

Do not pay for installation they will send out people who can’t handle the job. They will make excuses to not do it and then you will have to pay someone else to install or fix things. Especially if you schedule a delivery on a Saturday.

Judith was very kind and helpful and made my trip to the Home Depot a walk in the park

I am always able to find what I need with or without assistance.

Great store. Great service.

Yes Jackie walked me through the process of registering online for Military discounts.

Thank you Quanious for showing up at the perfect time and providing assistance. Your timing and attitude were perfect.

Could not find any help. Items not in stock. Manager Eric was useless and could care less if we got what we needed. They lost out on a 4000.00 sale. We left our carts of stuff sitting there!

Easy to shop this store. I even like the slightly different set up. Customer service is stellar particularly Juan.

Plumbing department i’ve been help by a person call Wayne he did a good job may helping me

Was sent to another city/county to pick up an iten they did not have.

Love this store, it’s atmosphere, and the people that are there make my visit enjoyable EVERY-TIME

Shopping here was so nice. The staff was excellent and smiled. I loved it.

The service rendered at the Douglasville Home Depot by Nate, Josh, and Tambara was exemplary. I honestly felt as though I had been transported back in time to the 90s when Customer Service Excellence was the norm. Job well done, for their product knowledge, selection, and service was beyond reproach

Elijah Cox and the store employees went above and beyond in assisting me with a return and purchase.

I believe that it would be good to see and be consistently welcomed by the store manager and or assistants/associates at the front door. I also would like to see the cash registers manned at least one on a consistent basis too as opposed to 2-3 employees standing around self checkout until needed for help. Additionally, it would be good to have a few employees just roaming to help customers that need some help as opposed to having to look for an employee thru out the store for help. Also it might be good to relook small classes again when and where practical. Again people and employees do what they value most as supposedly management. I am a retired Army Officer and appreciated serving and a time when HD employees would sincerely say or even say thank you for your service at checkout too.

I ran in to have a key made, found out you have a self serve kiosk. I was assisted by a young lady named Abby the whole time. She was a delight and made the process easy for me.

NORMALY HAVE WHAT I'M SHOPPING FOR HAD APROBLEM WITH ORDERING ONLINE BUT I DID RECEIVE A REFUND

Ms. Latesha went above and beyond to help me find the products that I needed. Mr. Darryl was very patient with me. No sign of frustration at all. During these times when you may feel like no one care, these 2 can make a difference. It's the simple things.

I love this Home Depot location! I enjoy just walking around browsing even though I come in for a certain item. This store is well organized and stocked. The employees are so friendly and courteous. I sometimes buy stuff because of the way items are displayed. I’d buy way more items if I had the budget to do so!

I'm truly excited to start my garden.

Employees were friendly and attentive. The indoor and outdoor portions of the nursery were well-stocked, clean, and orderly. Greatly appreciated the positivity and pleasantry.

I was able to get my gardening supplies and am super excited to get started.

I bought 20 bags of mulch. A great buy since they were on sale. We also had excellent help getting everything loaded in a fast and effective manner. It was a pretty hot day! Thanks!