Reviews for Racine #4926

We were helped by Samantha to order from 7 different departments today and she was knowledgeable about all of them

Started with a phone call, they're on the way. Five minutes later they called that they were lost. Started giving the directions and they hung up on me. I sent them a Google map link. Next got a call from dispatch that they were lost. Told rep I'd sent Google map link. They arrived while rep was on the phone and she hung up. I walked out and told them which door to come in through. Lead installer wanted to see my kitchen. He told me they couldn't install the microwave because of tilled backslash. I told him I had masonry bit and dowels. He called his department and got "washing machine" department. He tried again and got microwave department. He handed his phone to me and supervisor said he couldn't do install. Frustrated I said, "just bring microwave in", I'll handle it myself (I've got a torn rotator cuff). He used a connection hose he brought. I showed him a new one I had been told to buy. He installed the stove with the hosehe brought. His connection hose was stainless, mine was stainless but had a vinyl covering. He installed it 6" away from wall. I just wanted him out of my house. I signed the receipt and he left. I looked at his installation and the hose was kinked (I have pic). I pulled stove out, removed his connection, re-sealed the fittings, shaped the threads and hose, and now it's within 2" of the wall. I cleaned up and saw several "warning" notices about "Tip-Over Hazard". He never installed Tip-over brackets. This crew has no business doing installations! Their work was sloppy, rushed and unsafe.

I have purchased numerous items since becoming a first-time homeowner. Home Depot has been helpful, knowledgeable, and continually patient. Thank you!

Amazing staff, Hussein the manager, Jacob from hardware and janayzia from pro cashier helped us with a toolbox on display and wrapped it up for us.

I love the great customer service at this store Dominique was my cashier and she was very friendly and helpful!!!!!!

I had a couple issues with some mulch, and Heather and Elijah at the service desk were went over and above to make sure I was happy. Was a pleasure to shop with them.

The garden items and products were with reasonable price.

Donna at the register and Rosemary in appliances were really great! Extremely friendly and patient!

Karina and Austin were an amazing help. 100% great customer service

Let me start by saying Megan Nelson helped me greatly today in store she went above and beyond to address a labeling issue on a rolling toolbox I was interested in ! She was very helpful very polite and professional

If you need help I would ask Hussein he will help you find everything that you need and he is a really nice man

I've purchased many items from this location and the staff is always there to help.

Everyone at this store was great, my cashier was Amanda and she was amazing and helpful. She helped me save money by recommending that I sign for a card, which I did end up doing. Big thanks to Amanda and everyone at this store!

I had outstanding service from 2 staff members. Olivia helped me load wood onto my cart. Cut it to size so it would fit in my truck and then loaded it back onto the cart. Kristen helped me get some Milwaukee tools. Unlocked all the cases and got me everything I needed.

The employees Crystal, Darius , and Alex helped make this trip amazing. They went above and beyond. And the store as a whole helped out a customer who was desperate on a Sunday. And made sure that everything was taken care of!

Friendly people great clean store

I recently bought a new toliet and Logan was very helpful. But last November when my husband and picked out a new oven we were a little upset that the sales person kept showing us other ovens when we already knew what we wanted. I also did not like checking myself out when I bought my toliet. Logan was great and the nice young man that eventually came to help me load the toliet in my car.

Kimberly and Katie gave us THE BEST Bali shade ordering experience ever! EXCELLENT CUSTOMER SERVICE!! We can't wait for our order to arrive!!

Courtney, the cashier treated me like family .

they dont sell groceries and milk. I dont think they have dog food so you dont have to wait in line behind old ladies who are there to get a 11 percent rebate on their milk

Showed up at 6am for online return and exchange. Crystal and Aaliyah were very happy and professional. The assisted with my needs, They were a great team to work with at the start of my day and addressed the situation.

Very happy about the quality of the Christmas Tree

When I bought a rigid combo kit, all the parts were not in the box. When I brought it back an hour later, the service desk, and a representative on the floor, quickly, resolved the item and got me out of the store with the item l originally had bought.

i needed help scanning my product that had multiple barcodes. i wasn’t sure which one it was. i didn’t need to ask for assistance jennifer greeted me and scanned my items for me. got me out of there quickly will be coming back to this store

Home depot carried a nice choice of brand names so I could go there and choose a better quality if I wanted to. I was not a rookie at home repair so I could spend for a better item if I wanted to. The store has lost a lot of knowledgeable people and replaced them with poorly trained staff that really don't know the store. Checking out is now a big pain

Hussein is a great employee! He will go above and beyond to help his customers!

Hussein Baiyewu was super helpful. I entered the store super frustrated and he was able to help. 5 stars for this guy. If you need any help in the Racine location, ask for this guy!

So glad to find my collapsible stool and pressure washer hose

Having an issue with a bag of moldy mulch was quickly resolved by giving me two free bags to resolve my issue and inconvenience. I appreciate that, and left a happy customer. I will return.

This store has great employees who go above and beyond to help.