#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(602)588-4421
Tool & Truck Rental(602)588-4414
Store Hours
Mon-Sat: 5:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2650 W Thunderbird Rd
Phoenix, AZ 85023
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Customer Store Reviews

  • 4.7 out of 829 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (829)
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Showing 1-30 of 829 reviews
Great customer service!!
I found everything I needed and associates were helpful!
by
    • Recommended
    Best customer service!
    Always greeted at the beginning of our shopping and Always given the best customer service experience ever. It's a one stop shop. We just recently bought a house and have been able to get all our needs at this location and expertise help.
    by
      • Recommended
      Very informative and helpful staff
      Got in, Got what I came for and Got out so I could "Get R Done"
      by
        Neat Clean and debris free store. Everything was where it should be and not scattered.
        I came in looking for a quartless hammer drill and I was helped by a associate named Virgil which I was very impressed with because of his product knowledge. He had patience by Listening to me and help me With Selecting the Right tool to do the right job the 1st time
        by
          • Recommended
          Home Depot Respects Veterans
          Home Depot is not just The Best of The Best but there employees went out of there way to help and make sure that I got what I needed I'm a Marine Corp Veteran and was treated with so much Respect and both Chris and Julia went out of there way for me I was simply over-whelmed on not just The Respect but there Professional attitude, I was always taught that there's Two kinds in this World "The Best and The Rest" Home Depot you are The Best Love and Respect John R Shultz United States Marine Corps Semper Fi
          by
            • Recommended
            Good experience.
            I had a good experience with an employee that should be recognized her name is Ber. I also have an issue with employees that do not have a capability to open the items that are locked up. It would be nice if the employees had more keys to unlock items to make the satisfying although this is not a big deal, Home Depot is awesome.
            by
              • Recommended
              Customer service
              Every time I go there the customer service sucks, employees walk by you like you don't exist. They don't mind talking to each other or the phones. And customers get ignored I've witnessed it and experience this.
              by
                Always helpful. The store has been there for a while and I’ve been shopping there from the beginning.
                Every couple months, I have to purchase a new appliance for one of the rentals that I’m working in. The crew in the appliance department is absolutely fantastic and always on top of their game.
                by
                  • Recommended
                  I love the thunder bird Home Depot because it’s always clean and people are very welcome
                  I always leave my items In the store and pick up later
                  by
                    • Recommended
                    appliances
                    we bought a stackable washer Dan was most helpful
                    by
                      • Recommended
                      Enjoy the atmosphere
                      I would enjoy being a part of the organization.
                      by
                        Love this Home Depot
                        Great team members and love shopping at this location
                        by
                          • Recommended
                          Outstanding service from multiple home depot team members
                          2 day review. I came in on day one and asked several questions. Day 2 came back and made the purchases after reviewing products online. Igor, Dan and Pam were all the folks I worked with and each of them were fabulous.
                          by
                            • Recommended
                            Shopping experience
                            Conner really friendly
                            by
                              • Recommended
                              Excellent layout!
                              Going to 10 different HDs depending on where I’m at around town, Thunderbird is one of, if not the easiest to get in and out of with everything you need. Always nice employees to help you unlock tools and get you checked out rather than waiting for an hour and a person never showing up to your aisle.
                              by
                                • Recommended
                                Helpful and knowledgeable staff
                                Everything I buy at the store,is used for all repairs of our apartment complexes And if it's not available we can order it@
                                by
                                  • Recommended
                                  Customer Service
                                  I only have a small space to write unfortunately. All I can say is this store has a remarkable staff. The customer service is so caring and out of their way helpful. Have not see customer service this outstanding in a long time. Thank you guys for your help.
                                  by
                                    • Recommended
                                    A** Service at the Christmas Tree Lot
                                    Shout out to the wonderful gentlemen at the Christmas Tree lot. You need assistance with a Christmas Tree go see Saul, TJ, Ivan, and August.
                                    by
                                      • Recommended
                                      Amazing customer service
                                      I went in a couple days ago and had some help from Samyel who works at the customer service area who is their service lead. He was very helpful and super kind, super knowledgeable. Would definitely go back.
                                      by
                                        • Recommended
                                        Great stuff!
                                        Go late evening and it’s not jammed.
                                        by
                                          • Recommended
                                          Great employees!
                                          my husband has a favorite garden lady! And I have my favorite employees Tim and Ron! And my favorite manager Saul ! Great helpers!
                                          by
                                            • Recommended
                                            Great store
                                            Always helpful and one of my go to stores
                                            by
                                              • Recommended
                                              Great Service from Sam in Carpet Department
                                              Very Helpful and explained all the details
                                              by
                                                • Recommended
                                                Pro Desk agents Jenny, Mary, Fred
                                                I love the acknowledgments of your employees. They are always friendly. Your employees love thier job. Work should be about being comfortable and loving this employment and opportunity for growth.
                                                by
                                                  • Recommended
                                                  Great customer service
                                                  We bought pavers for Home improvement and had great customer service from Michele and Julia in Customer Service Dept and from Lorna, Ron and Tim in the Garden area. They all went above and beyond for us.
                                                  by
                                                    • Recommended
                                                    Outstanding Service
                                                    This store was so awesome to work with. I was able to get a price match for an item I bought six days ago and just dropped $80 in price. Julia was just terrific to work with and I left with a nice credit to my Home Depot credit card. Thank you.
                                                    by
                                                      • Recommended
                                                      Excellent service.
                                                      I bought a front door with double sidelites and screen security door at this store and Ken Johnson help me during all the process with very professionalism and kindness, I recomend this store to realize your projects. Danilo.
                                                      by
                                                        • Recommended
                                                        Tools
                                                        Had great customer service from Maria when i had questions regarding a tool that had broke but was bought from a set
                                                        by
                                                          • Recommended
                                                          Amazing store! Friendly, hardworking employees
                                                          I’ve been going to this home depot since i was a kid and my pops used to bring me in with him. at a point i even did the children’s workshop! This store has always felt like home to me!
                                                          by
                                                            • Recommended
                                                            Great help
                                                            Ammir was beyond helpful. 11/10 recommend him as a human and Home Depot employee
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 829 reviews

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