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Filter Reviews By:Rating, Profile, Gender, Age (474)
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Showing 1-30 of 474 reviews
Apr 14, 2022
Perfect example of why we shop elsewhere
Had the unfortunate luck to cross paths with the rude woman working in "customer service". She had already given the customer in front of us a hard time but we still went in smiling thinking there was no reason to be rude to us. We were wrong. When we tried to disengage and just finish our transaction she mumbled what we heard as "shut up" under her breath. When we asked her to repeat what she had said she refused. We paid via CC and walked away from her booth. While doing so she continued to show how unprofessional she was by disparaging us within ear shot to the next customer in line. Today was a sobering reminder of why we drive by Home Depot to shop elsewhere. Home Depot is nothing more than a last resort.
by
Apr 3, 2022
Kindness
I came in looking for something. I described it to Leigh in the design area and she made it happen! We are so excited for our custom vanity to arrive.
by
Recommended
Apr 2, 2022
Super Customer service
Marjorie at the Bristol CT went out of here way to help me and she really wowd me thank you Marjorie!! I’ll look for you again.
by
Recommended
Oct 24, 2021
I always find what I go for
Bought a new mailbox. Not expensive at all
by
Sep 30, 2021
Nice clean place
Very friendly and helpful employees plenty of handicap parking to that's a plus for me
by
Recommended
Jul 30, 2021
The employees are friendly, cheerful, knowledgeable and quick to help.
The employees are friendly, cheerful, knowledgeable and quick to help.
by
Verified Purchase
Recommended
Jul 29, 2021
The MOD 07/29/2021 Rachel did not know how to Offer the Military/ Veterans discount on an ordered...
The MOD 07/29/2021 Rachel did not know how to Offer the Military/ Veterans discount on an ordered item. The staff was adimitt that I wouldn't qualify for the discount on an online order. However, I was making an in Store purchase. I provided them everything they needed to complete the transaction properly, including Store SKU, Proper credentials, and a reference to a previous purchase so they can see how to process the transaction. The manager and customer service team did not like being challenged about their inability. In the end I had to show the manager how to complete the order with the Military Discount. The whole issue including this review could have been avoided if they had merely look at the store SKU I provided them. They were more interested in proving I was wrong than helping. However they were wrong. Terrible customer service.
by
Verified Purchase
Jul 11, 2021
Polite friendly staff!
Polite friendly staff!
by
Verified Purchase
Recommended
Jul 3, 2021
From the moment I walked in a very helpful employee Andrew not only helped me pick out the perfec...
From the moment I walked in a very helpful employee Andrew not only helped me pick out the perfect grill; when they didn’t have any others built. He suggested I take the store model which was a perfect solution for me. He then cashed me out and pushed it out the door to help me load it in my truck. Thank you again Andrew!
by
Verified Purchase
Recommended
Jul 1, 2021
It's always nice to shop in places with expectations that are met and Home Depot in Bristol is on...
It's always nice to shop in places with expectations that are met and Home Depot in Bristol is one of those places. Organized and clean with friendly employees, especially Lori at the cashier.
by
Verified Purchase
Recommended
Jun 25, 2021
If you are a customer, and need help in gardening, ask for "Josh", very helpful.
If you are a customer, and need help in gardening, ask for "Josh", very helpful.
by
Verified Purchase
Recommended
1 found this review helpful
Jun 20, 2021
Customer service was very good. Had to purchase a refrigerator in a hurry. I wish home depot had ...
Customer service was very good. Had to purchase a refrigerator in a hurry. I wish home depot had at the store so we could have gotten it tonight. Also home depot to deliver with there own truck for rent. This would have really helped in this emergency situation because our fridge just died...
by
Verified Purchase
Recommended
Jun 14, 2021
So far in the past month I've been there @ least 15 X's all the times customer service is awesome...
So far in the past month I've been there @ least 15 X's all the times customer service is awesome great job
by
Verified Purchase
Recommended
1 found this review helpful
Jun 5, 2021
Employees are very helpful. Store could use better signage to help customers find things.
Employees are very helpful. Store could use better signage to help customers find things.
by
Verified Purchase
Recommended
Jun 5, 2021
I needed help in garden after being stranded my a sales associate. The only person I could find w...
I needed help in garden after being stranded my a sales associate. The only person I could find while walking through the store was a woman named dawn (don’t have a last name) she apparently did not work in garden but did stop what she was doing and helped me with what I needed!! I was extremely grateful!!
by
Verified Purchase
Recommended
May 20, 2021
Great customer service!
Great customer service!
by
Verified Purchase
Recommended
1 found this review helpful
May 9, 2021
In our visit, we received answers to our questions and assistance getting an item from top racks....
In our visit, we received answers to our questions and assistance getting an item from top racks. Everyone was knowledgeable, courteous and helpful. Above and beyond! We will come back to the Bristol CT store!
by
Verified Purchase
Recommended
1 found this review helpful
May 7, 2021
Was at Home Depot in Bristol, CT yesterday purchasing a Ryobi Hedge trimmer. The hedge trimmer wa...
Was at Home Depot in Bristol, CT yesterday purchasing a Ryobi Hedge trimmer. The hedge trimmer was locked behind a cage. I had an associate unlock the cage so I could grab the hedge trimmer. The associate then told me she had to escort me to checkout... I was not finished shopping and was forced to be escorted to checkout, pay for the hedge trimmer, put it in my car, and come back into the store to finish shopping. 2021 and I am still being racially profiled. I will no longer be shopping at Home Depot.
by
Verified Purchase
May 3, 2021
KNOWLEDGEABLE EMPLOYEES CSN DIRECT YOU TO ANY ITEM YOUR LOOKING TO PURCHASE THEY ALSO ARE ABLE TO...
KNOWLEDGEABLE EMPLOYEES CSN DIRECT YOU TO ANY ITEM YOUR LOOKING TO PURCHASE
THEY ALSO ARE ABLE TO GIVE INSIGHT ON PRODUCTS AND USAGE
YOU WILL LEAVE STORE WITH LOVE IN YOUR HEART A SMILE ON YOUR FACE FROM SIMPLE INTERACTIONS THE THESE EMPLOYEES IN THIS LOCATION
STRESSED ABOUT WHERE TO BUY A PRODUCT THEY WILL QUICKLY REMEDIES THIS, NEED TO MAKE A IN AND OUT RUN ON A PURCHASE THIS IS THE STORE TO GO TO (QUICK CASHIER ) EXPERIENCE
HAVING A BAD DAY FROM A EMPLOYEE FROM ANOTHER STORE? IN THIS ESTABLISHMENT YOU WILL LEAVE WITH A SMILE ON YOUR FACE EMPLOYEES POSITIVE, CARING INTERACTIONS ARE IMPECCABLE
HAVE PROBLEMS WITH YOUR EYESIGHT? THESE EMPLOYEES WILL TAKE TIME TO READ THE PRODUCTS LABLES FOR YOU AND DONT SEE YOU AS AN ANNOYING PERSON WHEN THEY ARE ASKED TO
ON A DIFFERENT VISIT THEY WERE SO ATTENTIVE THEY NOTICED I WAS HAVING PROBLEMS READING A LABEL ON A PAINT CAN AND OFFERED TO HELPED ME BY READING IT FOR ME
A VERY CARING ENVIRONMENT
THIS STORE IS VERY CLEAN AND WAS WELL MAINTAINED
by
Verified Purchase
Recommended
Apr 19, 2021
Store always stocked
Store always stocked
by
Verified Purchase
Recommended
Mar 23, 2021
everyone at the store was nice, helpful and friendly which means a lot. home depot is also pet fr...
everyone at the store was nice, helpful and friendly which means a lot. home depot is also pet friendly and they welcome well behaved pets.that also is very important to us..a pleasure to shop there
by
Verified Purchase
Recommended
Mar 14, 2021
Staff is very nice store is very organized
Staff is very nice store is very organized
by
Verified Purchase
Recommended
Mar 8, 2021
GREAT STORE! ALWAYS HAS WHAT I NEED. THANK YOU!
GREAT STORE! ALWAYS HAS WHAT I NEED. THANK YOU!
by
Verified Purchase
Recommended
Feb 7, 2021
The store needs more staff. When someone arrives at this store there should be someone to assist ...
The store needs more staff. When someone arrives at this store there should be someone to assist you when you have questions a customer should not have to search out an associate to help them. This happens often and should not be the case
by
Verified Purchase
Recommended
Jan 21, 2021
Always get what I need . Sometimes there is a scarcity of helpers
Always get what I need . Sometimes there is a scarcity of helpers
by
Verified Purchase
Recommended
Jan 21, 2021
The employees are really helpful. Even if something cannot be answered by a certain individual th...
The employees are really helpful. Even if something cannot be answered by a certain individual they make sure to get an accurate answer from another coworker.
by
Verified Purchase
Recommended
1 found this review helpful
Nov 24, 2020
I come to the Bristol store everytime I need a home item. I always find what I need and its a fri...
I come to the Bristol store everytime I need a home item. I always find what I need and its a friendly environment.
by
Verified Purchase
Recommended
Sep 24, 2020
This is the only Home Depot that figured out how to apply my veterans discount on a special order...
This is the only Home Depot that figured out how to apply my veterans discount on a special order item. For years I’ve been told it could not be done. Just think of all the money I could have saved over many years of purchases.
by
Verified Purchase
Recommended
Sep 21, 2020
I have been going here for years. and will continue to. I am retired and am always doing a project.
I have been going here for years. and will continue to. I am retired and am always doing a project.
by
Verified Purchase
Recommended
Sep 15, 2020
the bristol store is the best home depot store i have ever been to. today i spent a lot money on ...
the bristol store is the best home depot store i have ever been to. today i spent a lot money on appliances and was very happy with the associates that helped me . everyone was very friendly and the store is pet friendly..that means a lot..hats off to all of the employees and thank you for being there