Reviews for Long Island City #1255

If you need help in Hardware dept, ask for C.Z. He is the most helpful staff ever

Have always found what I needed each time I've shopped here. I like the garden section. Best part of my shopping experience has been interacting with your wonderful associates.

Jennifer and Rose in Flooring are very helpful!

Great service from the staff.

EXAMINE YOUR PURCHASE, I bought a faucet set from the plumbing dept. that was missing several parts. Obviously a returned item that was not examined by store before being placed back in to inventory [could tell by scratched hardware). Would have returned for a refund but a foot problem prevents me from making a second trip. Only time this has ever happened to me at this local that's why I still gave three stars.

The employees at this store go above and beyond to help the customers. They all seemed to like working with each other and were very helpful to me in answering all my questions. They went above and beyond most stores. I am glad I took the train out of Manhattan to this store. The store was well stocked with the materials I needed too.

Well stocked and helpful people

Destiny was a sweetheart and helped us out so much. Made our shopping trip to Home Depot a success! Thank you Destiny !

The store is always well staffed with friendly people. I love the store vibe and I feel like I’m visiting some handy relatives who love helping me with advice on any project I happen to be working on.

This store was very clean and the employees knew where all the products that we were looking for were. While the item we needed wasn't available, we found something else to buy. The cashier was extremely friendly and made this checkout and visit very pleasant. We definitely will shop here again.

This store is lit. They usually have everything you need and the parking lot has bomb sausage and peppers.

Usually well stocked, friendly staff, quick check out. No complaints :)

The employees were extremely nice to us and they greeted us and they helped us aswell and the store was clean aswell.

A knowledgeable appliance sales person suggested a refrigerator to fit in a little bit of a shorter height space and quickly went online to print it out, as there was no floor sample. I came back to order it the next night, but the sales person was not there. A manager from a different department arranged the purchase, delivery and details. She was great super great to work with.

Caahier Davia was very helpful. She offered some great advice. Thanks again Davia.

Better than other home depot stores I've visited. Still, this store could do better on the customer service front.

The store was very clean and I was directed to the items I needed.

I really appreciate having Nana at the cashier. She is always attentive and willing to resolve any issue prompltly and with a smile. Thats a plus!

Nana found my lost money and gave it back!!!! Shes the best!! NANA I LOVE YOU THANKS SO HONEST!!!

Well stocked store, with knowledgeable and courteous staff. The lines weren't very long and moved fast. The store was clean and orderly.

Store was organized and clean. All of the associates were kind, courteous and friendly. Sheila was especially amazing. I highly recommend looking for her when you are there.

Associates are more concerned about helping you to find what you need, recommend products and overall they are knowledgeable about the products in the store like where they are and what are their purpose.

Great store, neat and organized! The best part however, was my cashier, KIANA. She got on and off that line beforw I realized, but more importantly, did it with a giant smile. It's interactions like these that make customers want to come back. Well wishes.

I highly recommend shopping in this store. Very friendly Associates, neat and clean space. and you wont regret this unique experience. So enjoy should you visit this Home Depot.

Clean store, friendly professional staff, very organized and very convenient to shop.

Absolutely NOT! Only in the early part of the day at the paint desk. First time I experienced such poor service. Layla exemplified GREAT customer service! Everything else was fine. It’s understandable if your stock runs low at times. Apologize to the customer, offer to assist in ordering it online and you can avoid negative surveys. Sometimes employees are conversing and ignoring customer's. Priority is the customer unless there is an emergency. The line at the cashier is set up for faster moving. That’s a fantastic improvement. Thank you!

Go to Adam he's the best. I'am just a homeowner who shops for little materials when i need something fixed in my home so I barely know what im looking for but once I tell them what I'm looking for they practically shop for me. I love it!

Clean! Lots of products. Friendly staff.

1/29/21 4:30-5:00pm I approached an associate named (Ma- Hedge) and asked for him to accompany me in locating an item that I was having difficulty finding. He seemed annoyed that I was asking for his help and told me to look up the item on my phone. I did so as he looked on. When I found it he pointed out the aisle that it was in and walked off. I followed him because I specifically asked to be accompanied to locate the item. He walked to the customer service area and realized then that I was behind him. I reminded him that I wished to be accompanied to the item and he refused by calling someone on the intercom to help me, someone who never showed up. I spoke to a manager about my experience and didn’t receive an apology. She said she would address the issue and I hope she does, however I will not be returning to this location and I would not recommend this location to anyone that I know.

Excellent service, quality merchandise and organized.