Reviews for Naperville #1918

Les Gadd is my guy in appliances. He knows the details and takes pride in his work. He is of genuine assistance throughout the buying process and openly wants the best for the customer. I have also been in a number of times to pelt the electrical guys with questions. They, too, are helpful and engaged in trying to help solve the problem.

Four associates helped me out this day.. lense helped me by making several keys, the all worked! Don P in flooring gave some great advice on how to finish my project. The fellow from plumbing was kind enough to cut a piece of aluminum Threshold. With a smile. Josh at customer service provided great customer service.

This store has very helpful and mature employees.

Anxious to receive the products!

This store is very neat & clean. Well-stocked, lots of items were available on the shelves. Employees were friendly & helpful. We will definitely be returning! Thx Home Depot!!!

I ordered a sink and faucet online that was delivered to my home. I called this store to try and set up a time that they could install it for us. The whole process has been incredibly frustrating. I called and a women picked up and said she was with a customer and that she would call me back. 2 hours later I still had not heard from her, so I called back. When she tried to set up the installation for me, she said she could only have me pay for it at this time, but could not set up a date or time for it to be installed. She tried to write down my credit card information for over 20 minutes, because she kept doing it incorrectly. After all of this, she said she would call me back and never did. It is 3 days later and I still have not heard from anyone about when the sink and faucet will be able to be installed. The whole process has been incredibly frustrating and this needs to be changed to an online system that customers can schedule themselves.

The store was clean and the people were friendly especially your cashier Skye, she is was a beautiful spirited girl. Skye was very helpful and quick with her job I looked down and looked up she was done scanning everything I never seen anybody do their job so quick and clean she definitely deserves a raise!!!! Also she’s quite the delight I could talk to her for hours because she understood my project and even added on tips that really helped. Tell her keep up the good work!

It's amazing how kind everybody is in this store!! They make sure you can find everything you need! It's a great place to shop!

I normally don't have a problem here but I did today. The one thing that I really don't like about this store is the self check out. Why should I do your job for nothing ? Hire people not machines.

I love shopping at the clean, orderly, organized, big store. I like to go to the different alleys surveying the items for future visits. I enjoy talking to the accommodating and helpful employees. I lose myself in the beauty of the gardens and plants. How I wish that I could afford to buy all the plants to fill my home.

Employees were not friendly. Phones were ringing off the hook. Finding someone to help was a challenge. Overall VERY disappointed in this store. If you need help I would highly suggest visiting a different hardware store.

The employees at customer service were very disrespectful. As a regular customer of Home Depot, I will not visit this store again. They need to train their employees. Very disappointing experience.

It was amazing shopping from the garden center

Tianna at returns was very friendly. She fixed my issue w my store credit

Associates were friendly, the store was neat and clean. Toni was especially kind. She made sure we'd get a discount for the box of the item we bought was wet and we had to cut it up to do a quick check and make sure the item is not moldy. It was essentially an out of box item in the end. Semaj and Mike were also friendly. Most everyone was nice and helpful. :-)

Great store--staff very helpful

Love my local Home Depot !! Especially the Garden Center in summer -- I am a "frequent flyer" there!!

The customers are super confused in the store, and the aisles are full of garbage product displays. Good luck trying to move a cart in the store.

I am please to say the folks who work in the outdoor garden area are consistently very helpful in helping me and my wife for our gardening needs year after year. We really appreciate THAT!

I want to thank Lauren/Loren for reaching out via phone to let me know about a product I tried to purchase. She was so pleasant and her personality made me smile on the inside. Great customer service. I came right out to the store within 30 minutes after her call. Thank you, Ma'am!

I was at the store on 1/27 to handle a return for a family member who was effected by covid. The situation was already stressful bc it was not my purchase and I didn’t have all of the information to provide. After the first associate exhausted the options he felt were available I asked to have the store manager speak to me so I could further explain the situation and try and find a solution. Jim happened to be at the next register and offered to help. After also exhausting similar options such as calling online customer service he ended up just handling it at store level. As someone who works at a corporate level for a fellow retailer I appreciate him using his personal discretion to make sure a customer didn’t leave upset/dissatisfied. Jim showed the customer service that retailers need right now in these stressful times and the level of standard that consumers can expect from Home Depot over their competitors. Thanks Jim (James )

Cashier Jennifer noticed I was ready to check. She waved me to station and completed the transaction. I asked for lifting assistance. Collin came over to help lad my vehicle.

The employees at the Naperville store are always so friendly, knowledgeable and helpful, which is why I choose this home improvement store over others.

This store has been performing above and beyond whenever i shop here. Associates are awesome and they help you and show their courtesy when they see someone is looking for something that they are not sure about. In my last visit this gentlemen understood my back problem and he came out of his way and helped me pick up a new toilet, he loaded it on a table cart and made sure i'm ok to take this forward. I love the way they treat their customers. Please continue the same. Accolades to all the associates in this store. Love shopping here!!! I will come again for all my future home needs to this THD!!!

Appliance Dept. salesman Les is awesome! The demeanor of someone from a good appliance store. He was great! Range and freezer were in stock, which is great when your appliances are broken! Delivery guys were great too.

Cashier kim was a great help.

I've been at this Home Depot location a few times over the years and I've had a great experience every time!!!!!!!!

Great selection of holiday decorations

Always get what I look for.

This store is well organized, clean, and helpful sale associates.