Reviews for Waterbury #6212

This is a well-stocked store with plenty of helpful, knowledgable staff members.

Excellent service I will come to the store anytime for anything I need

Young girl in the plumbing Department, she has an accent. Blonde curly hair. She is very smart with her work. Very knowledgeable in Plumbing HVAC. Amazing worker. She is always active and helping others. You should be grateful for a hard working girl like her.

Tried to get a water heater and the box in the aisle was damaged. Asked for help and the associate that left to retrieve it never came back. After 1 hour i was told he was struggling and then he showed up with a forklift. I pointed to the box i needed 1 shelf above and he said he didn't need the forklift so he was getting a ladder. After another 30 minutes i just did it myself. I should have just found a ladder and attempted to get this very heavy water heater box from an overhead shelf from the very beginning and saved my time.

Asked an employee for assistance locating an item. Showed him the webpage that said 8 in stock in Aisle 10 Bay 17. His response was "you're in the right place. If it says they are there, they are" and walked away. Horrible customer service.

The sales-lady worked closely with me to get the exact blinds I needed. She also kept me fully informed with the progression of my order.

I came here twice today to buy some items for a last minute gift. The second time I came here today I was so impressed by an employees patience and kindness with me. I was struggling to find an item and no other employee could help me find it. I found Hiram and he immediately helped me check a few isles until we found it. He went out of his way to make sure I found the exact product I was looking for.

My experience at the Waterbury ct store, was amazing. Being new to the area, needing some random items, and not exactly knowing what they were called. I went to an associate in hardware. Mike assisted me with pretty much everything I needed. Going above and beyond. Helping me understand exactly what I needed, proper names of items, along with best way to tackle my issues. For my washing machine parts he enlisted help from another associate. Don also went above and beyond. Even looking up information for me. That team of associates, especially working together made my experience stress less, positive, and informative.

we are happy with our purchases, bought a chair for outdoors for mom and she absolutely loves it!

The nicest young lady in the garden department, found an alternative plant when the original plants I was interested in or sold out. That’s nice!

Had an employee named frank who was very helpful and knowledgeable… and steered me in the right direction on which cordless leaf blower was the right fit for my needs… very happy!!

Brian was amazing, overheard me on the phone struggling to find the wire for my weed whacker. He asked the right questions to help determine what I needed, then thanked me for shopping at Home Depot! What a great guy, very lucky to have him on your team, thank you Brian for a great shopping experience!

I just bought a washer n dryer at a great sales price for my budget and the sales associate was very nice and knowledgeable and professional. I will definitely keep coming back for future purchases.

Darrin took care of my return and made sure I placed my order by calling other stores and checking availability- he was very helpful and patient.

People really nice even though was busy

will say Cashier Marissa DeRosa was a wonderful and very helpful cashier explained and answered all my questions very cheerful and smiling I give her 5 stars

Every time I go to the store, is that would help me find what I need. They will also help me on how to use it or advice and other products for the job they have really good stuff they’re knowledgeable.

I bought some plants and the quality is good. The prices went up from last year . You use to get 2 plants or a 6 pack of vegetables. I got tomatoes and they had so my single ones

Purchased perfect Milwaukee pole chain saw and accessories.

staff are very helpful and friendly. i love coming to this branch..

I ordered a large item that needed to be delivered to my house. The delivery guys were really professional and efficient.

Forgot two items in the cart after loading the car. After getting back home called the store. Carmen answered the phone and had a attendant check the lot and they had the items ready for me to pick up after she called me back

Home Depot almost always has the items I'm looking for, or an equivalent item. Store is well stocked and employees are helpful

I love the service that they were helped a lot and very friendly

Used to go here weekly as a contractor but with people in paint and so many employees walking around talking , hanging out and never give assistance, Tavel 15 more minutes up the road to plantsville location

Large stores like this can be intimidating when trying to navigate to locate multiple items. A staff member Linda assisted us and was very friendly, patient and knowledgeable about the products and helped me locate everything I was looking for.

I'm so happy that I went to this store I'll definitely be coming back, best I ever went to.

We had ordered some merchandise ahead of time. We went to customer service where we were greeted with a welcome smile and immediately called to have our merchandise brought up front. The wait time was minimal and left feeling great!

found everything, and the right price.

If I need something significant at Home Depot, I'd rather drive the extra miles to the Southington Store at 1816 Meriden Waterbury Tpke. It's better organized with better inventory and more knowledgeable associates.