Reviews for Covington,GA #165

I need a wet vac but the one I want it wasn’t on the shelf. I asked one of the ladies if they could get one from the top. Shoot got a gentleman with a big ladder and he got it down. But the box was opened he said there was another one but he had to go get a hook to get it down. While he got the Hook the lady got me the Home Depot bucket and use the open box and placed the wet vac head on the bucket to make sure it fit. They were both so nice. I had my dog with me on a leash and they made my dog feel welcomed too. As I was carrying the bucket in the box to the self-checkout another gentleman got the box and help me check out. He even offered to help me to the car I have the dog with me. Everyone was so kind and as I was leaving I decided to put the packages in the car and go look in the garden area. And as I was checking out a garden nice cashier offered me a cold bottle water for my dog. I wish I could tell you everyone’s names but they were fantastic.

Mr. Charles is always willing to assits customers while they check out and offer great conversation.

Tia was so helpful resolving my issue. I placed an order in April. Never received it. I had to cancel that order and place it on line. She made sure I still got the sale price. She is so sweet and helpful.

This store employees are friendly and they carry a good amount of products. Just check on products that have been brought back to store.

Raushanah was a sweetheart. Minor things can have a major impact. Thank you again Raushanah!

I needed pool salt and Erin and CC in the garden center were very helpful. CC loaded my cart and then waited for me to check out and loaded up my car. Erin called for CC to assist and checked me out quickly.Very helpful and courteous!

I had to purchase some wood for a.project and I was alone. Associate Neil was so helpful. He helped me choose the wood and load it into my Suv. Neil is a great employee!

store is clean and usually well stocked.People are helpful

I received a high level of customer service from Tia to correct a purchasing issue. She maintained a smile and was engaged in providing a resolution to my concerns.

I bought a refrigerator and a oven for my home about 2 years ago and I'm very happy with my purchases from this Home Depot. Thank you!!!

The staff here were super helpful and even pulled someone out of a meeting to come cut a sheet of plywood for me! All were so friendly and welcoming.

I had to pickup some materials for my husbands “honey do”list and I didn’t know where to start but Katie was such a big help and with a big happy smile.

As a contractor we shop here for everything! Their pricing and customer service is unbeatable.

Beware roaming surveyors who seem to promise a gift card for answering a few questions - you find out later that you get the card only if you allow a water testing contractor to visit your home, test your water and attempt to sell you a water purifying system. Very deceitful! Just say NO! Just stay NO!

had to pick up an online order- did not catch her name but associate who helped me greated me with a big smile, processed my order quickly and even offered to help me load the items.

I shop Home Depot very often !! Good deals .. lots to choose from .. Sherrie in the paint was very nice !!

The customer service at the Covington, Ga location is on point. I mistakenly left my house without my home depot credit card, then went to the self check out. The female employee there was understanding and asked for my drivers license, as she instructed me to type in the DL#, I realized I had also forgotten my glasses. She then proceeded to locate a pair of readers (glasses) and I was able to see the numbers and type them. I really appreciated her level of customer service.

Went to the paint department without a clue of what to buy to paint my bathroom. Sherry help me from beginning to end and provided excellent customer service. I left with no questions unanswered and learned a few things as well😁 Thank you so much Sherry❣️ In a world where customer service is seriously lacking it was a pleasure to encounter you.

Continue to hire employees like Shantel. She exemplifies the highest professional level of customer service!

Robert in tools/hardware needs to go work at headquarters teaching cust. ser. etiquette. I dont leave reviews, but he helped me in july, and I observed him in hardware today helping several customers. Courteous and professional with all!! Even as busy as he was!! Somebody give this guy a raise, offers products and advice to customers. If you get bad service from this guy, its YOUR attitude, He was calm n patient and acknowledged customers, even though there were at least 6 customers on that Isle. Same above and beyond service I got in July!! Appreciate good employees, they are the reason you get repeat business!!

Awesome store and staff. This palace is so clean you can eat off the floor.

Wonderful customer support from Sherie

On my visit today I was able to get everything I needed to complete this job.

My fridge died. The selection available at this store is Huge! Even better news: the sales person, Kari, knew which ones would suit what I was looking for.

Employees were friendly and seemed to genuinely want to help me.

Today, I went to the Covington, GA location to look at stain colors for the interior of my home. I drove 40 miles from my home hoping a lady (blonde, curly hair), who helped me once before in the paint department, would be working. Thankfully, she was working. She was once again beyond helpful, knowledgeable and kind not just to me, but also her coworkers and other customers in the store. It was worth the drive as she went out of her way to help me choose my stain color providing amazing customer service. If you need help choosing a color, she is your girl! I'm sure I will be back.

We had a young man helping us, Mikhail, and he was AMAZING!! We are having to replace our back deck that was destroyed when a tree fell on it. He was VERY knowledgeable and knew exactly what we needed and helped us get it loaded up and everything. He was extremely polite, well mannered and made us feel like we were the only customers in Home Depot. We will definitely recommend our friends to go visit Mikhail at the Covington Home Depot location!

Tamara and the other ladies at the Customer Service Desk are always friendly and helpful. It's a great feeling to be greeted with friendliness and smiles! It definitely keeps customers coming back.

Both Kari and Jackson assisted me in making 2 purchases. They we're both friendly and helpful. Hope to see them on my next visit. Thank you both for excellent customer service and a wonderful representation for Home Depot.

I was shopping for several items needed assistance and Ms. Allen was very helpful thank you for your courteous attention.