Reviews for Beaverton #4001

This store used to have horrible customer service, then about 10 years ago it got much better, but now, over the last couple years, it's back to the same kind of store, no one can, or wants, to help. You get a sullen eye-roll about 1/2 the time you approach an employee with a specific need. Still having issues keeping higher demand items in stock.

I had a lock that needed to be rekeyed because of burglaries. Your employee knew how to do it. I never would have been sucessful without her help, even with utube!

Avoid this store on a weekends or after 5pm now that the checkout was converted into a maze and only self-checkout kiosks that are unable to be used until the single worker comes over to login to the machine.

EXCELLENT STORE, STAFFF , MERCHANDISE IN VERY GOOD STOCK

This is the second time I've been helped by Kim. She is always so sweet, fast, and professional. Give that girl a raise, she's a rockstar!

I was very happy with the help I received from staff at the pro desk and lumber department. The guy at the pro desk made calls to track down what I was looking for because it wasn’t on the shelf but their app said they had stock. He arranged for it to be brought in. The guy from lumber helped me pick out good boards and then helped me find other things I needed for my project. Really happy with how pleasant they were too.

Kim in the customer service department was prompt and went out of her way to help me with advice on a light setup in my bathroom. It took a while. Anyway, I'm grateful for her assistance with my long-winded order and the other girl's help. Sara.

100' roll of 3/4" Pex tubing: South Beaverton Home Depot $92 North Beaverton Home Depot $62

I frequently go to Home Depot for my DIY needs, but are often frustrated with it's poor inventory control. On one occasion, I went to purchase three items and found that all were out of stock. They also limit their inventory to common sizes of fasteners such as screws and bolts, so I have to go elsewhere to find uncommon sizes. I go to Home Depot because they drove out smaller hardware stores near me, but will sometimes drive a longer distance to a hardware store that is better stocked and has better inventory control. On a positive note, I appreciate the Home Depot's customer service, which includes plenty of employees ready to assist and extra services such as free lumber sawing.

Then outdoor lamp I needed was not in stock, so I had to go to the customer service counter to see if it was available online. It was out of stock at all HD stores, having been discontinued by manufacturer. The CSR helped me find one on EBAY, and then ordered the accessories I needed from HD online. She went above and beyond to solve my problem, and persisted till it was solved. Great service as always from the HD in Beaverton.

Employeesrepresent management. Three other depot stores show better management through their employee customer interactions

This store is an attempt to take the worst parts of Office Depot and Home Goods and apply it to a hardware store. Everything takes longer, the employees have given up, and the product quality is bordering on garbage.

I stopped in the store to pick up a couple Milwaukee batteries. There was no people around to help so I went to the pro check out to ask for her to send someone to help me. She told me to go take a picture of a code. I can't do that. So I wandered the store and finally found someone to help. He was okay but Home depot apparently doesn't value my time.

I bought so many items one of them I am I love with my new washer also I have got a food disposal it’s working great

None of the associates understood what I was looking for. I had no cell reception, but one nice lady (NOT an associate) had cell & gave me the aisle & bin number. Actual aisle was not an aisle & difficult to locate. Wares were jumbled & piled & had no prices on them. Check-out person had great difficulty looking up the item I purchased. More associates are definitely required. Associates with much better knowledge are definitely required. These big-box stores just keep getting worse and worse!

Your store was set up very well for your customers at 6 am for Black Friday when I arrived. You had drinks and snacks as customers walked in the door. Your staff were welcoming and very helpful! Definitely a score of excellent!

Staff always find 7AM as the time to close large areas to stock shelves. Isn’t this something that is supposed to occur over night? Last week this store had 6 isle sections, plus the middle isle and the isle that runs along the back wall closed. This included Electrical, where I wanted to go to. Area was closed more than 10 minutes. It was so long I walked out leaving over $500 of items in the cart. Bad business practice, bad, bad, bad. Working inside the City of Portland and staying in Hillsboro this is the only big box hardware on Oregon Hiway 26 making it convenient. I could shop the South Beaverton HD off of 210 but, it’s out of the way.

I had to return some items and purchase a few things. The help I got at the checkout was awesome. I didn't have to go from one register to another.

I bought gardening stuff and very happy to have people helping on loading a heavy stuff which was rock, bricks 🧱

I have been going to Home Depot for over 24 years Thank you, Home Depot for everything♥️

I ordered some heat tape for my pipes for the winter we have to customer service the associated assisted me help me order the items the total was approximately $84 I get it delivered at the store I prefer that in about a week or less thanks for stepping up to the plate and doing a good job thumbs up to Cedar Mill Home Depot customer service

I had the opportunity to work with Sai again at the pro desk and he sincerely enjoys satisfying his customers needs at Home Depot. He even called me within 30 minutes of receiving an order I had delivered to make sure all had gone appropriately and thank me for my business,

Great products and great service

Besides the cleanliness of the store one particular employee named Gary was A diligent and honest individual who help me. I left. My cell phone Near the check out. When I realized I left my cell I went back the store. Gary was kind enough to help me find my cell phone. He really made my day - I wanted to give him $40 for his help. But he refused it and instead directed me to the sweepstakes for the customer experience...

Fast in and out stop flat walk in get product check ou5 gone !

Half the time I go there employees won't make eye contact you have to ask them for help. But there were 2 guys in plumbing an older white guy and a Middle Eastern man (sorry did not get there names. The white guy was really busy helping another customer but was able to tell me where something was while helping the other customer.The other gentle man was like in your face helpful, just needs a little more product knowledge. It seems like in the past couple of years when you with the new phone system the employees are better able to locate product. I will always go to HomeDepot I know how all the stores are set up.

Had a bad experience with costumer service rep (Kodi). Kodi was extremely rude since the second I started talking to her, seems like she was in a bad mood before we even started taking and continued to be rude throughout our conversation to the point of cursing. I Am in a homedepot every day an in different city’s purchasing material fas part of my job. I have never been treated like this before in any other store. I would suggest to management to maybe assing costumer service reps that actually provide costumer service and help the customer instead of making the situation unbearable and uncomfortable.

I'm sick and tired of cashiers asking me to sign up for the Predatory Home Depot Credit card. It gets old hearing them pester me every single time I shop there and now they are subtly threating cashiers by offering free soda to customers if they aren't "offered" the credit card. At 30% interest and no real incentives(no points, miles, etc.), this is VERY predatory and money grabbing scam by HD. STOP ASKING ME TO SIGN UP FOR THAT USELESS CARD!!

Talk to Carol she will knock out the window style and get it ordered fast at the best price.

Ideally you would give a person a choice of standing in line to get help checking out as we often have questions about a price or payment ahead of time. Self check out is a good second option if you are in a hurry, but a replacement for an actual human!